SCOTT MORRISON

ad46vp@r.postjobfree.com

Mobile Phone 941-***-****

https://www.linkedin.com/in/scottmorrison26

IT Professional Services

PROFESSIONAL SUMMARY:

With an extensive 20-year background in IT operations, I specialize in strategic planning and the efficient delivery of enhanced processes and services, coupled with a robust foundation in project management. I drive corporate interests by implementing inventive IT solutions to achieve desired outcomes while simultaneously curbing costs to align with business goals, evidenced by a strong history of policy development and execution that propels the corporate mission and positively impacts the bottom line. My role as a manager is defined by my adeptness in optimizing people, businesses, and processes, exemplified by successful team building, motivational leadership, proficiency in technical documentation, design, troubleshooting, and the facilitation of innovation, alongside the implementation of performance management strategies. Leveraging my extensive expertise, and my project management skills, allows me to effectively strategize, execute, and govern projects for timely and within-budget delivery, highlighting adeptness in cross-functional team collaboration, risk management, and resource allocation to achieve project objectives.

AREAS OF EXPERTISE:

● Business Process Improvement ● IT Systems & Security Development

● Project Management & IT Strategic Planning ● High-performance Team Development

● Operational Performance ● Budget Forecasting / Contract Negotiations

● Lifecycle and Workplace Services ● HIPAA & ACHA Regulatory Compliance

● Change Management Cost Reduction ● Management & Education Development CAREER ACHIEVEMENTS:

● Project Manager for client cyber-related systems and services, such as Compliance Management, threat Detection, and prevention. Penetration testing, social engineering, situational base education, and training. internal & external SOC development. RCA reporting and learning.

● Successfully project-managed multiple migration experiences, including department moves, software replacements, and the implementation of new or modified applications, utilizing an Impact metering tool and providing three types of educational training. Efficiently managed resources, achieving completion of each project under budget and within the specified timeline, demonstrating adept budgetary control and strong time management and governance skills.

● Demonstrated progressive advancement within various roles in the IT department, highlighting heightened responsibility and consistently surpassing targets and expectations across different HCA locations throughout my tenure.

● Successfully established a Service Desk Leadership Council, by combining Corporate, Hospital, and IT divisions to establish new applications and tools standardization.

● Responsible for strategic planning and execution for all IT operations of 18 entities and ensuring alignment with corporate goals. Served as Chair of the Communications Committee. Managed a staff of 9 supporting all employees. Project Managed new clinical systems interfaces with third-party applications and vendors.

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PROFESSIONAL EXPERIENCE:

IT Services Contractor - IT Contractor

01/01/2023 - PRESENT

● Project management services for new and established companies, offering transparent communication and the establishment of clear goals, responsibilities, performance expectations, and measurement criteria.

● Consulting services for businesses and individuals seeking to leverage existing and new technology for business growth and learning. Services include education and awareness on cybersecurity tactics, such as social engineering and newly developed attacks on businesses and individuals. I provide situational-based training to equip businesses and people with the knowledge and skills needed to defend against cyber threats.

● Employee management services that encompass leadership development, goal setting, and succession planning. I also offer individual and group mentorship programs, as well as motivational speaking engagements to inspire and empower your workforce.

● Troubleshooting and Innovative technology development Procedure and policy development structure.

Gamma Tech Services - MSP/MSSP (Cybersecurity) IT Manager

3/20/2020 – 01/01/2023

● Project Manager for new and existing business, developing, plans, budgets, and process flow charts. Developed organization structure design for business growth and expansion of new services. Development of Policies and Procedures to manage mergers and acquisitions smoothly keeping customers and internal staff updated with current timelines and job status. As a result of 50% growth and around $100,000 in monthly recurring revenue.

● Server support and buildout on-prem and virtual (AWS)

● Run, implement, and support Naples’ only local Cybersecurity & full IT Service program, providing services for over 65 Commercial Businesses & 800 residential clients

● Managed a team of Software Programmer Developers, MS 365 Suite Admin Designers, and Application System Specialist for 69 Unique and individual businesses, with close to 500 company-specific different applications.

● Consult with private and commercial customers, accessing current need. Responsible for budget and solution development including contract development.

● Managed Disaster Recovery (DR) Planning local and Co-Location/Remote design, RCA Development, and reporting.

● On-site and remote troubleshooting for networking, computer, hardware, and software issues

● Provide project management, budget, timelines, and resources to maximize the scope of work

● Experience with : Unifi, Meraki, Watchguard, SonicWall, Datto DNA <Failover> Firewall, Jumpcloud, Bitdefender EDR, Rocket Cyber, Bullphish, Graphus, Spanning, RMM Platforms, O365, AD, NINJA, IT Glue, Syncro, Zoho, CB, and 3CX VOIP Phone System, NAS/SAN – Synology, Datto, EMC, etc.

MANATEE COUNTY RURAL HEALTH (MCRH), - FL – Manager of Information Technology

2/2016 - 1/2020

● In charge of strategic planning and execution for IT operations of 30 entities and ensuring alignment with corporate goals. Managed a staff of 20 (Server, Azure O365 Programmer, Network Engineer, Service Desk, Data Analytics Developers, and Service Techs) supporting all employees.

● Successfully lead and motivated cross-functional teams to exceed project KPI’s and SLA’s.

● Engage and rebuilt IT Department staff and processes to better align with the mission and goals of MCRHS.

● Implemented Hosted Voice VOIP Phone System, Call Center, BroadSoft, Unity, CISCO, 2

Access Control, and CCTV systems for 30 sites in 30 days.

● Managed sites, staff, vendors, and tasks for various projects to improve customer service,

● Implement Document Management, Knowledge Base, Policy & Procedure, DR

(Disaster-Recovery) Co-Lo (Bright House Data Center Bunker) & communications system

{Confluence}

Hospital Corporation of America Inc. (HCA) – Sr. Director of Information Technology & Services DOCTORS HOSPITAL OF SARASOTA

7/2010 − 8/2015

● Managed a Radiology interface integration project to reduce billing errors using AI learning saving Radiology centers from closing by 85%

● Improved IT department governance and communications within 4 months achieved highest rating recorded.

● Optimize project budget and improved processes for nurse-to-patient monitoring ratios.

● Saved $50K by integrating a VOIP hybrid system with Nortel switch

● Averted $16K expense and spent $3K for video equipment to produce an internal TV

“commercial” utilizing nursing and internal staff instead of actors

● BI - Reporting was key to measuring success & opportunities to improve services. We used existing applications such as remedy and other self-created tools to keep the Service Desk Leadership Council alive during the time all travel was frozen, by showing actual Successful results

● Years of successful experience with migrations which involved HL7 interfaces, crosswalks, Parallel testing, and interface watching.

Brandon Regional Hospital - SR. IT Director

1998-2010

● Project Manager for a new Open-Heart center achieved project savings and completed on time.

● Developed policies, education, positions, timelines, and goals that hit the 90% target goal within 2 years

● Increased organization performance; established initiatives such as electronic bulletin board, and resource communications channel.

● Completed strategic PCM and eMar expansion project on time and in budget,

● Improved IT customer service by streamlining and developing a more effective Help Desk

● Raised IT customer service rating from 90% negative to 98% positive within 1 month

● Instituted revamp of online information to include department-specific information that reduced the number of phone calls related to repetitive topics by 45% in less than 1 month

● Developed a Shared Service model that centralized IT at the division level

● Seized initiative to implement Mobile Device project that transitioned to Smart Phones enabling Administration staff to manage schedules, emails, and documentation anywhere, which saved 50% of staff time by not having to return to their offices for these tasks TRAINING:

● Project Management, Time Management Service Excellence, Management Courses - HCA West FL Division

● Essential Skills for Healthcare Managers - DDI Leadership Development Program

● Model-Netics (Management Course)

● Conflict Resolution - DDI Leadership Development Program

● Coaching for Results Effective Teamwork & Coaching Staff - Studer Group

● Effective Teamwork and Coaching Staff Management Course - DDI Leadership Development Program HCA Information

● Technology and Services – HDIS Healthcare Technology Certifications

● 2000 – 2005 HIPAA, LAWSON, Remedy, BOSS, CONFLUENCE, and SharePoint 3

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