KENDRA BAEHR HAIMS

*** ******* ***, *** *******, LA 70130

504-***-****

ad46uy@r.postjobfree.com

BACKGROUND SUMMARY

delivering results. Experience within startup, business travel, meetings and events, casino, hospitality, revenue management, and insurance industries. Business acumen to exceed customer expectations and exploit opportunities leading to record (outstanding) performance. A true passion for travel and customers. Expertise in luxury and extended travel, booking air, cars, hotels, and events globally.

Extensive experience in:

Sales Initiatives and Negotiations

Marketing and Advertising Plans

Business and Employee Development

Strategic Planning/Budgets and Forecasting

Recruitment

Customer Service/ itineraries / creating a vision That exceeds the clients expectations.

PROFESSIONAL EXPERIENCE

Small Business Cloud Consultant - Coaching and Teaching Google Workspace (Cloud) Solutions to small businesses and individuals. Teaching teams how to work more efficiently, collaboratively, and from anywhere and on any device. Certified Google Workspace Coach

. Certified Career and Life Coach - Coaching sessions with Non Profit helping people with unfortunate circumstances get out of victim mode and believe in themselves. Realizing their unfortunate situation is there best asset and experience that is unique. Employed three individuals in repurposing program, teaching them new skills and helping them overcome barriers. Leading individuals to be honest, proud of their ability to overcome by learning having no regrets and embracing their situation.

1.Dress for success.

2.Interview skills and how to be honest and back up their situations by expressing their situation and transferring this into a skill that the company seeks.

Interstate HotelsJanuary‘17–April’21

Director of Business Travel & Corporate Group

Negotiating, Pricing, Contracting with local and multinational companies. Providing local organizations with a global reach for individual and group travel/events.

Achieved three out of four quarters of goals. 107% total annual goal 2017

Achieved three out of four quarters goals. 114% total annual goal 2018

Achieved 108% of annual goal 2019.

Bay Area Business Travel Association Board of Directors January 2017 – January 2018

VP of Venue Selections - Organized, budgeted and chose all venues for the Travel Sector in Northern California.

iCARS July 2016 – December 2016

Technology company bridging a consumer like mobile and web application built for business travel.

Head of Sales – Launching 20 top corporate travel cities by end of year.

Park Central Hotel San Francisco August 2015 – July 2016

Highgate Hotel Management Company.

Achieved 214% of twelve-month goal.

Caesars Entertainment January 2014 – August 2015

A leading national casino hospitality company.

National Account Manager

Provide Total Account Solutions. Represented All Caesars Portfolio Properties amongst clients based in San Francisco Bay Area, Pacific Northwest, Alaska, Hawaii, & International. Successfully achieved all annual goals. 109% of 12 month goal

Marriott International August 2004 - 2013

A leading worldwide hospitality company.

Promoted within the organization five times due to results, annual goals and experience.

Senior Account Executive

Provide total strategic solutions across multiple global brands targeting clients based in Western Mountain Pacific Region. Present formal business reviews to key buyers, assisting/consulting clients to implement changes to travel and meeting programs. Strategic Meetings Management.

Change Management within organization by presenting Cloud Platform to President and Vice President of Marriott Global Sales. Convincing Marriott International to be the first hotel chain to join other buyers on cloud based data system.

Account Executive

Responsible for goals and revenue 10 million+ Annually. Achieved 300% in Account Production 2011. Exceeded 200% in account production 2012. 300% in 2010. Grew PGE, USM and Salesforce.com into Global Enterprise Sales Accounts.

Senior Account Executive

Responsible for Business Travel Market for Marriott Managed Hotels in San Francisco Market.

Exceeded 2008 goal of 9.3 million in revenue within the Business Travel Market.

Senior Sales Manager – Marriott Courtyard San Francisco Downtown

Expanded and penetrated the local corporate market in the areas of Business Transient, Corporate Group and Local Catering. Demonstrated the ability to bring in new clients, maintain relationships externally and internally, and penetrate existing relationships for new business. Proving complete success in Total Account Management. (Transient Business Travel, Group Rooms, and Catering including meeting room rental and food and beverage revenue).

●Increased Occupancy in Transient Business Travel 23% versus LYTD.

-4th quarter 2004 - 58% VS 2003

-1st Quarter 2005 – 10% VS 2004

-2nd Quarter 2005 – 31% VS 2004

●Increased Local Catering Revenue 32% versus Last Year to Date.

-1st Quarter 2005 - 27% VS 2004

-2nd Quarter 2005 – 31% VS 2004

-3rd Quarter 2005 – 38% VS 2004

Above numbers were achieved by the following efforts.

oIntense Telemarketing/Cold Calling to set up Outside Calls/ Property Sites.

o# 1 Outside Sales individual in office.

oDeveloping excellent relations with GSO and National Account Representatives resulting in 7 additional National Business Account invitations for 2005/2006.

oPenetrating existing relations by calling on all additional individuals who potentially book group/meetings and transient business.

oAlways “closing” business by asking for the business and asking for additional names of potential revenue producers in organization.

oMember and committee chairperson for Northern California Chapter of Meeting Planner International. Won Chairperson of the month award March 2005.

oMember of Bay Area Business Travel Association

Larkspur Hospitality Company November 2002 – July 2004

A portfolio of home suite hotels in the Northern California, Oregon, and Washington regions.

Multi Brand Director of Sales – Bay Area, California July 2003 – July 2004

Developing and implementing key strategies that optimize business opportunities for the Larkspur Hospitality portfolio of hotels in the Bay Area Region. Responsible, for gaining new and maintaining all clients plus hiring and developing a sales team to implement successful strategies. These strategies have resulted in meeting 100% of SMART Goals and receiving 100% quarterly bonus’.

Regional Sales Manager – Bay Area, California November 2002-July 2003

●Promoted within first year of hire from Regional Sales Manager to Multi Brand Director of Sales.

●Achieved an increase in occupancy and RPPI as shown on STAR report each month to previous month from beginning of career.

●Transformed Bay Area Region from last place, companywide, to second place in Occupancy and Average Rate.

●Received 100% 1st Quarter Bonus in 2004 and 2003 Yearly Bonus based on Budget, RPPI change, and Total RPPI.

●Able to build relationships with clients and negotiate their companies to use our home suite hotels instead of the competitor, in which they had been using.

●Received several bonus certificates and recognition for achievements.

●Member of Bay Area Professional Relocation Managers, Bay Area Professionals Travel Association, San Francisco and Pleasanton Chamber of Commerce and Convention and Visitors Bureau, and Chamber of Commerce Networking Committee Meetings.

●Committee chairperson for BAPRM Mobility Conference

Oakwood Corporate Housing –Los Angeles, California February 2001-October 2002

Largest temporary housing provider worldwide.

District Manager – San Francisco, California

Business Development within local market, responsible for networking with property managers to acquire and negotiate a profitable inventory of corporate suites.

●Promoted within first year.

●Transformed money losing district to profitability.

●Renegotiated 80% of lease terms resulting in improved margins from a negative variance to a positive variance.

●Improved vacancy from 35% to 4%.

●Reduced expenses by 47% by streamlining vendor contracts.

●Improved customer service scores from last in company to top third.

Enterprise Rent-A-Car – St. Louis, Missouri 1992-2000

Largest rental car company in North America.

Area Sales Manager – New Orleans, Louisiana (1997-2000)

Managed five offices in New Orleans metropolitan area with forty-five employees. Negotiated services in Auto Replacement, Claims Centers, and Corporate Fleet Marketing with annual revenues exceeding $10 million.

●Increased area fleet by 21% in 1998 and 15% in 1999.

●Increased fleet units from 680 to 1000 in three years (1997-2000). Received fleet growth award.

●Increased measurable customer service number by 12% above corporate average.

●#1 region in Net Profit in New Orleans metropolitan area.

●Achieved #1 region in 1999 in inside sales revenue selling the extra insurance coverage.

EDUCATION

Bachelor of Arts, Marketing – Minor in Management – Southeastern Louisiana University,

Hammond, Louisiana

Dean’s List

ADDITIONAL EDUCATION

●Multiple CRM platforms

●Director of Sales Training

●Multi-Cultural Leadership Training

●Multiple Management Development Courses

●Google Workspace

●Microsoft Office/Microsoft Teams

●Cloud Technology

●Slack

●Artificial Intelligence

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