Deirdre Harness

Long Beach CA

Objective:

To obtain employment with a company where I may utilize my experience in a position with growth and opportunity.

Education:

Cal State University Long Beach

Global Logistics Professional Designation

Certification

2019

Cal State University Long Beach

Major: Health Care Administration

1982-1986

High School:

Long Beach Polytechnic High School

1982 Graduate

Experience:

Royal Cargo Inc, May 2020 – September 2023

Operations Specialist / Inside Sales

Utilizing Cargo Wise software

Multi-task job functions including sales, negotiation, operations between internal and external customers for import/export, facilitating communication between domestic and international franchises including communication and documentation with Steamship Lines, Custom Brokers, Logistic providers, International agents, Warehouses and Trucking.

Handled export contracts for worldwide international trade lanes to Asia, Europe, Africa, Australia/New Zealand, Middle East and South America. Increased revenue through profitable price policy for Ocean Freight, domestic inland freight, warehousing according to the current market.

Reviewed documentation to determine cargo contents and tariff classification of goods adhering to US Customs regulations. Coordinated between shipping companies and clients for consignments and follow up for collection payments.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Prepared company SOP and KPI indicators for customer service coordinators under my supervision to ensure adherence to fluid company policy by providing tools, training, and adequate staffing levels for excellent multi-level customer service.

Western Overseas Corporation, Sept. 2010- May 2018

Export Specialist

Managed daily customer service and operations activities within their respective customer servicing organization. Served as the first point of escalation for customer queries/problems that customer service representatives in the team were unable to close or resolve.

Ensured customer service coordinators adhered to the Western Overseas Corp. philosophy of personal and local customer service by ensuring staffing levels within their respective teams were adequate by providing the tools and training to deliver required excellent level of service.

Worked closely with Western Overseas Corp. Branch and key account managers to develop sales and servicing strategies that enabled the branch to meet its budgetary requirements.

Ensured all file closing was done in a timely manner across the cluster, maximizing profitability. Communicated operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction for the future.

Other Duties and responsibilities:

Negotiated rates with truckers and vessel carriers to ensure profitability of shipments with timely delivery, Inside sales, rate and insurance quotes, freight payment and releases. Full knowledge of NVOCC LCL/FCL shipments utilizing neutral NVOCC’s carrier/contract agreements. Extensive knowledge of Oversize/OOG cargo quoting and transport.

Complete knowledge of Letters of Credit, banking documents, commercial invoices, Certificates of Origin, consular preparation, legalization procedures and other required shipping documents based on destination.

Import: Basic knowledge of obtaining arrival notices, freight payment and releases, receiving and preparation of import documents.

Primary Freight Services Inc, Dec. 2007 - Sept. 2010

Account Executive

Coordinated within the organization across multiple functions, LCL and FCL divisions, and across various geographic locations. Completed task specific functions not otherwise delegated within the organization acting as liaison between customers and agents to ensure customer satisfaction and to provide the necessary feedback of results to management. Ensured that bookings, tariffs, agent sell rates, carrier to carrier agreements were within regulations and to customer’s satisfaction. Negotiated rates with truckers and carriers to ensure profitability of shipments and timely delivery. Managed Primary’s JK Forwarding division from booking to closing, routed or direct clients, utilizing trade lanes not standard to the Primary’s NVOCC division. Reported and assessed these trade lanes giving pertinent feedback of the pros and cons for maximum profitability.

Nippon Express, Jun. 2007 – Dec. 2007

Account Executive

Export/Warehouse coordination – FCL freight consolidation to various destinations within the Nippon Express overseas agency organizations. Arranged bookings, trucking and transportation via air and ocean conforming to existing contracts with carriers and neutral NVOCC consolidators. Prepared documentation, Master and House Bills of Lading, AES and tariff rate filing with AS 400 system interface. Communicated and coordinated with overseas consignees and agents for final delivery of designated freight.

GES Logistics, 1987-2006

Account Executive

Knowledge of all principals and methods of moving goods via vessel, air and truck including costs and benefits. Negotiated rates with consolidators and steamship lines using extensive knowledge of contracts and commodity rates.

Arranged bookings, trucking and transportation via air or vessel. Full knowledge of NVOCC shipments, communication and coordination with overseas agents.

Prepared required documentation according to the country of destination including Master and House Bill’s of Lading, Shipper’s Export Declaration using AES database, filing of tariff rates with FMC and vehicle title clearance through U.S. Customs Service.

Inside sales, rate quotes, customer service and heavy phone traffic. Provided clients personal service needs assessment and advised of payment methods including Letters of Credit, Banking and Structuring of documents to protect client’s best interest.

Complete knowledge of preparing and presenting Letters of Credit, banking documents, commercial invoices, certificates of origin, consular preparation, legalization and other required shipping documents

Import: Basic knowledge of obtaining arrival notices, issuing of delivery orders, receiving and preparation of import documents.

References: Available Upon Request

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