Stephanie Booth

*** ****** ***** ****, ********** KY 40383

206-***-****

ad46ue@r.postjobfree.com

QC Kinetix Lexington - Lexington

March 2023 – October 2023 Patient Advocate / Sales Manager

• Uphold the highest morals and ethics while always adhering to the QC Kinetix mission statement.

• Understand basic physiology for each treatment offered to be able to explain each treatment prescribed by the medical provider in detail. (Plasma, PRP, A2M, Stem Cells, etc.)

• Learns and delivers verbiage from provided script for each treatment option prescribed by the medical provider.

• Follows up with all new prospective patients in a prompt manner by calling all new patients and follow-up patients the day before their appointment for an introduction as to who they will be seeing to establish repour and information on patient’s goals for therapy.

• Obtains treatment plan from medical provider to present to new patient, establishes rapport with new patient, and presents treatment protocol dictated by the medical provider.

• Explains to the patient any imaging relevant to the patient’s pathology after medical provider establishes diagnosis and explains pathology to consultation coordinator.

• Answers any questions or objections the new patient may have regarding finances, timing, or treatment.

• Reviews approved payment options with the new patients and writes up payment plan for new patient to sign, expressing understanding of cost and terms of payment for treatment plan.

• Perform outreach and marketing activities for clinic/patient growth with other medical practices or businesses in the area (e.g. chiropractors, physical therapists, massage therapists or gyms) to develop organic leads for location. 21c Museum Hotel Lexington Kentucky

May 2021 – November 2022 Sales Manager

• Build client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking and referrals.

• Conduct site tours, represents the hotel at trade shows and business events, focusing on all markets local and national.

• Identify gap periods (30/60/90 days & beyond), and recommend targeted sales & marketing plans to fill, and communicate effectively to ensure proper execution of plan.

• Generate maximum revenue in the rooms and catering departments through achievement of specific revenue booking goals in support of the hotel's established strategies.

• Analyze the hotel's demand segments and sources of business for each to maximize revenues and profit.

• Deliver exceptional service, quality and value to every customer

• Provide customer service by soliciting and responding promptly to guest needs and in meeting expectations.

• Finalizes contracts for group bookings.

• Converse with guest and hotel department heads to plan function details, such as space requirements, time schedule, and food service.

• Execute cut-off dates on group bookings.

• Maximize profit and optimize space through sales in accordance with established pricing models,

• Prepare monthly reports as requested by management, such as monthly pace reports, sales inquiry, sales site visits, sales action plan, etc.

• Attend weekly meetings including Revenue meeting with DOS, Revenue Manager, Sales Team, VP, and Managing Director.

• One on one meeting with DOS

• Detail BEO’s for catering and banqueting events

• Coordinate with group contacts prior to arrival

• Runs BEOs & combines w/weekly Resumes

• Assist clients with planning events from menus selections, floor plans, AV, and special meeting add-ons

• Converses with hotel department heads to plan group details June 2019 – April 2021 Sales Coordinator

• Provide administrative support to the Sales Team, easily accessing and maintaining the organizational structure that keeps necessary information at the command of the Sales Team

• Answer telephone/e-mail inquiries

• Work with contacts on site to ensure execution of tasks (bagging meters, arranging parking for buses, wedding gift bag delivery, etc.)

• Send wedding information to initial email inquiries re: weddings, receptions, rehearsals, bridal luncheons

• Return inquiry phone calls and collect send information kit/ collateral

• Compose proposals for group

• Pull and edit group contracts from Delphi

• Organize past event file folders so information is logical and easy to find

• Research and qualifies prospects

• Enter pertinent notes from past events into Daylight so info is easy to find

• Enter data in Delphi that will help Sales Team to provide better service to clients

• Reply to direct and third-party Request for Proposals (RFP’s)

• Organize and maintains files

• Complete weekly and end of month Pick Ups in Delphi, Pace Report

• Assists with special events

September 2018 – June 2019 Front Desk Supervisor

• Supervises: Front Desk Agents

• Handle internal and external guest issues, in the absence of the manager

• Ensure all front desk functions are completed accurately and efficiently and sees that any major guest complaints or employee complaints are properly communicated and documented to the management staff

• Act as a liaison between Front Desk, Housekeeping, and Engineering, and ensures that all requests to these departments are fulfilled within a timely manner

• Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services

• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

• Manage front office staff during appropriate shifts

• Oversee all day-to-day operations of Front Desk staff, ensuring that all established front office and hotel policies are followed

• Greet and complete established check-in procedures for arriving guests daily

• Facilitate guest departure (check-out)

• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records

• Courteously answer inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue

• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone

• Operate the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service

• Maximize revenue in each phone/desk transaction

• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy

• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests to ensure the information is received by the guests in the most timely and accurate method possible

• Review all guest issues, contacts appropriate department for resolution, determines recovery, follows up with guest, and maintains log of the incident

• Contribute and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations

• Ensure that the AM shift, and PM shift sheet is completed each day Cushman & Wakefield 2015-2017

New York Presbyterian Guest Facility – Helmsley Medical Tower May 2015 – June 2017 Office Manager / Front Desk Manager

• Assist the General Manager in the implementation and creation of a more efficient and PCI compliant practice, as well as new service standards and amenities

• Restructure hotel rates plans and pricing

• Convert a receivable billing system from fax/paper based, to an automated electronic system

• Manage and rectified receivables, collecting over $1 million in outstanding accounts

• Revenue increased 20% and Trip Advisor rating went up from #36 to #2

• Manage weekly schedule and training of front desk staff

• Rectify / respond to all guest comments ensuring total guest satisfaction Real Hospitality Group / Lam Group NYC 2005-2014

Four Points by Sheraton Manhattan SoHo Village

2013 – July 2014 Front Office Manager

• Assist the General Manger

• Manage the weekly schedule, payroll, and order all supplies

• Interview, hire, and train of all Front Desk staff (8 employees)

• Rectify / respond to all guest comments and surveys ensuring total guest satisfaction

• SPG Champion – met and exceeded enrollment goals for the property, process SPG Point

• Reimbursements, Missing Stays, and MAGC points

• Manage all third-party websites such as Booking.com, Expedia, and Hotels Tonight

• Assist Sales with group bookings while preparing the Front Desk staff for large group arrivals

• Assist the accounting department with Charge Backs and the AR/Aging Sheraton Brooklyn New York

2012 – 2013 Front Office Supervisor

• Acting Front Office Manger during 3 different times of managerial transition within the company

• Manage the weekly schedule, process payroll, and order of all the supplies (15 employees)

• Assist with interviewing, hiring, and training of all Front Desk staff and Bellman

• Rectify / responding to all guest comments and surveys ensuring total guest satisfaction

• SPG Champion – process SPG Point Reimbursements, awarding Missing Stay and MAGC points while updating staff on new Starwood Standards

• Manage all third-party websites such as Booking.com, Agoda, Expedia, and Bookit

• Assist Sales with wedding parties, corporate and leisure group blocks, new rate schedules, delegate lists, and preparing the Front Desk staff for large group arrivals

• Assist the accounting department with Charge Backs and the AR/Aging Solita SoHo Hotel NYC

2005-2012 Front Desk Manager/Director of Sales and Marketing

• Welcome incoming quest by greeting and taking care of guest needs throughout their stay

• Manage/coordinate the Front Desk, Night Audit and Housekeeping Departments to maximize hotel profit

• Inspect guests’ rooms to maintain cleanliness standards, assign daily housekeeping rooms

• Assist General Manager with sales for the hotel and the acquisition of new corporate accounts

• Handle guest complaints as a number one priority, assuring that the guests were satisfied

• Train and develop a team of professionals to maintain excellent customer service, establish a productive and motivating work environment

Education:

University of Washington, Bachelor of Arts, Dance (2000-2005) Fire Science Institute - John Jay College of Criminal Justice Certified as a Fire Safety Director and passed the on-site test for the Solita Soho Hotel, the Sheraton Brooklyn New York, and the Helmsley Medical Tower

References:

Marie Kupfer New York Presbyterian Guest Facility / 631-***-**** Sheraton Brooklyn New York

Gabe Isaac 21c Museum Hotel 502-***-****

Joseph Luber QC Kinetix 502-***-****

John Bosch Ground Control Studio 212-***-****

Jessica Parks Growing Space Center / TUCdance 718-***-****

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