Bryan W. Gilbertsen

**** **** ****** **** ****, PA 16226 724-***-**** ad46u3@r.postjobfree.com

Associate Director – Retail Sales

Experienced Sales Management leader in both the Gift and Decorative Accessory Industry and the Retail Wireless Industry with 1 years of management experience and a documented track record of increasing customer satisfaction, relationship building and growing sales. Effective coach and trainer of sales representatives, both direct and indirect, with the ability to motivate and manage a sales staff.

Areas of Expertise

• Hiring, recruiting, and training sales groups and representatives

• Believer in “Relationship Marketing” to increase sales and participation

• Managing all aspects of trade show participation

• Manage “remote” sales representative staff throughout the country through daily communication, goal setting and ride alongs

• Strategic Business Planning bringing products to market

• Setting goals with the ability to achieve

• Budget Planning and hitting budget commitments

• Experienced Key Account Manager

Professional Experience:

AT&T Mobility Western and Central PA

Associate Director – Retail Sales October 2018 – Present

• Manage all aspects of $25mm 8 store territory in western and central PA

• Recruit, hire and train leaders in assigned territory

• Top 5 ranked Associate Director consistently in Sales, Operations and Customer Experience

• Selected for Management Development Program and East Region Council

• Top Associate Director in operations dashboard in 2021, 2022, and 2023

• Top Associate Director in customer experience dashboard in 2021, 2022, and 2023

• Ranked top 5 Associate Director in Sales 2019-2022

• Actively worked with ATT Business Representative to develop leads and close sales with small business customers

AT&T Mobility Butler, PA

Retail Store Manager September 2009 – 2018

• Manage all aspects of $3MM retail store

• Recruit, hire and train Sales Representatives

• One of the top ranked store in Customer Experience of 132 locations in Liberty States region for 4 straight years.

• 1 of 4 stores to show a traffic increase in 2016 in all of Liberty States.

• Number 2 in WPA in year over year growth in 2016

• Finished top 10 managers of 114 in 2011 and 2012

• Ranked #9 of 132 locations in 2015

• Actively worked with ATT Business Representative to develop leads and close sales with small business customers

• Attended 16 weeks of ATT Retail Manager Training classes at regional headquarters in Chicago

Lineworks Inc. New City, NY

Director of Sales, East September 2005 – August 2009

• Managed 24 Company representatives and 4 independent Sales groups in 14 states

• Managed volume of $16MM

• Responsible for hiring Independent Rep Groups throughout the country and bringing imported lines to market

• Key Lines represented, Nakajima USA (Hello Kitty), Wild Republic, Regal, Carson Industries, Magnetworks, Manual Woodworkers, Aurora Plush, Mary Meyer, Sandy Lion Stickers, CounterArt

• Responsible for acquiring new lines and training the sales representatives on the products

The Boyds Collection Gettysburg, PA

Ohio Valley Regional Manager August 2002 to August 2005

• Managed 12 Company Territory Managers representing 1900 accounts in 7 states OH, KY, PA, TN, MI, IN, and WV

• Responsible for managing a team accountable for generating $10MM in wholesale business for The Boyds Collection

• 1 of 3 Regional Managers nationwide to achieve sales goals in 2003

• Responsible for hiring and training a 12 person sales force from inception within my states of assignment

• Managed and communicated with several key accounts within my region to grow their business while maintaining a strong business relationship. American Greetings, Gorant Candies, Hartville Collectibles, Hello Shops, Pat Catans

• Evaluated and Analyzed Territory Sales Manager performance on a weekly basis making appropriate changes where necessary

Ty Incorporated Oakbrook, IL

Ohio Valley Regional Manager May 1997 to August 2002

• Managed up to 56 Account Executives representing 3800 accounts in 7 states

• Responsible for leading a team of Account Executives in generating $180MM in sales in 1998 for Ty Incorporated

• Lead a team of 26 Account Executives who generated $56MM in sales in 2001 for Ty Incorporated

• Recruit, Hire, and Train Account Executives on corporate policies, philosophies and territory management to maximize sales

• Analyze Account Executive performance on a daily basis and make changes as needed to maximize territory potential

• Establish and maintain relationships with top producing accounts in the Ohio Valley Region generating $20MM in wholesale business

• Develop annual sales forecast and goals by Account Executive and deliver monthly sales analysis to Account Executives and Management

• Awarded Ambassador Club Honors as top performing Regional Manager in 2001

• States Managed: PA, OH, KY, MI, IN, NY, and WV

Education:

Clarion University of Pennsylvania Clarion, PA

BSBA, Business Management/Marketing 1987-1991

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