Store Associate General Manager

TONI BAUMAN

Lancaster, SC 704-***-**** **********.***@*****.***

SUMMARY Organized individual with 17 years of management and supervisory experience. Effective communication skills and work ethic which has led to multiple opportunities to work remotely.

EXPERIENCE

SEP 2023 – FEB 2024

911 TELECOMMUNICATIONS /CALL TAKER, LANCASTER COUNTY

Answer 911 Emergency calls from Lancaster County citizens.

Answer non-emergency and admin calls for services needed within the Lancaster County region, including Indian Land, Buford and surrounding areas.

Completed multiple certifications from EMS, NENA, FEMA, and other emergency support agencies.

Collaborate with supervisors, co-workers, and appropriate emergency services to address the needs of callers.

JUN 2022 – SEP 2023

STORE ASSOCIATE, HOME DEPOT

Seek and assist in solving the needs of customers.

Participate in both the pack down team and the inventory team.

Managed consistent high scores in tasks-issued system.

Volunteered and worked two (so far) events to repair landscape for neighboring schools.

JUN 2015 – APR 2020

GENERAL MANAGER – ROYAL TRANSPORTATION

Formalized operational systems and procedures by developing and introducing employee handbooks, detailed job descriptions and work-flow plans.

Directed three managers with over eighty drivers that generated over $2.5 million in revenue.

Verified proper payment on more than 4500 claims per week, investigating and resolving issues to maintain billing accuracy.

Resolved variances in accounts and reconciled histories with the Department of Social Services (DSS) and Charlotte Mecklenburg Schools (CMS).

Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.

Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.

Represented company at meetings to discuss contractual obligations. Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.

Wrote proposals and contracts for annual submissions and renewals, in accordance with contract terms.

Maintained records and substance testing documentation in accordance with the Federal Transportation Authority (FTA) and local authorities.

SKILLS

Work well under extreme pressure.

Maintain accurate and detailed notes, messages, and files.

Superv

Manual and automated billing for state contracts.

Policy/program development.

Performance improvements.

Financial document control.

Process automation.

Project management.

TRAINING & EDUCATION

2023

NCIC Inquiry Certification, ICS 200, FEMA Communication Standards, EMS1 Academy (Carbon Monoxide Poisoning)

1994

Certificate of Paralegal Studies, Queens University of Charlotte, NC

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