CONTACT

EDUCATION

EMILIO AGUINALDO COLLEGE-

DASMARINAS CAMPUS

LICENSED CRIMINOLOGIST

CAVITE STATE UNIVERSITY- INDANG

CAMPUS

BS CRIMINOLOGY

BS CRIMINOLOGY

****-****

****-****

RELEVANT

SKILLS

WORK EXPERIENCE

REFERENCES

LYKA T. ZALUN

TASKUS July 2022-PRESENT

TRAINER

096********

ad46sz@r.postjobfree.com

linkedin.com/in/lyka-zalun-

0880381a2/

467 Bagong Pook Daang Amaya 3

Tanza, Cavite 4108

Adapt teaching methods and instructional materials to meet newly hired employees varying needs, abilities and interest

Prepare and administer written, oral and performance test and issue grades in accordance with performance

Maintain and distribute current employee information, policy and procedure manuals, and other communication materials

Observe and evaluate newly hired employee’s work to determine progress and provide coaching/tutorial for improvement

Conducts refresher and orientations as needed for the growth of employee Independent and proficient incoordination, handling and processing of personnel action requests information system

Record data for each employee, including such information as addresses, attendance, absences and dates of and reasons for terminations Generate daily reports EOD to collect and analyze data, evaluate and identify issues, and improved employee’s performance on overtime, workers performance, and work productivity

ENSHORED INC. Jan 2022 - May 2022

PROJECT- BASED TRAINER

Train new hires or existing employees in a class-room based set-up on Contact centre work and basics mainly for US Campaigns Conduct multiple trainings for new hires and manage nesting/on-the-job- training along with certification process and collaboration with operations Maintain the training effectiveness above the required threshold by holding strong governance process in training

Identify gaps between internal process and customers’ expectations to help business produce the desired outcome.

Liaison with QA to calibrate process knowledge and other departments of the business as required.

Conduct workshops for project team members on recent update Perform user acceptance testing for any new process rollouts / automation in the program

Provides refresher training for bottom quartile.

Periodic knowledge calibration with client and internal functions Create content for training material for effective training. Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees.

Keep abreast of latest training domain expertise from the market and share best practices

Maintain and publish training related reports on a timely basis with the stakeholders

TELEPERFORMANCE 2019-2021

TRAINER

Trainer

Develop and implement training for all new hire and upskill employees Coordinate, develop, and participate in ongoing training Provide necessary training, coaching, and mentoring to employees Identify areas for improving individual and team performance Develop presentations, training materials, and handout materials Provide training guidance and feedback to others

Conceptualize training materials based on data and research Communicate training needs and online resources

Technology Skills

Microsoft Utilization

Google Utilization

Strong Communication Skills

Verbal and Written

Organizational Skills

Adaptability

Ability to Assess Employees

Advanced Research Skills

Enthusiasm for Learning

CONTACT

EDUCATION

EMILIO AGUINALDO

COLLEGE- DASMARINAS

CAMPUS

CAVITE STATE UNIVERSITY-

INDANG CAMPUS

BS CRIMINOLOGY

BS CRIMINOLOGY

2015-2017

2013-2015

WORK EXPERIENCE

REFERENCES

LYKA T. ZALUN

TELEPERFORMANCE 2018-2019

CUSTOMER SERVICE REPRESENTATIVE

096********

ad46sz@r.postjobfree.com

linkedin.com/in/lyka-zalun-

0880381a2/

467 Bagong Pook Daang Amaya

3 Tanza, Cavite 4108

Responding to queries and helping for questions and problems. Following up with customers to ensure full resolution of issues. Running reports to analyze common complaints and problems. Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer questions.

Trainer

CERTIFICATION

Lean Six Sigma- White

Belt

Contact this candidate