Information System Performance Test
Resume:
CONTACT
EDUCATION
EMILIO AGUINALDO COLLEGE-
DASMARINAS CAMPUS
LICENSED CRIMINOLOGIST
CAVITE STATE UNIVERSITY- INDANG
CAMPUS
BS CRIMINOLOGY
BS CRIMINOLOGY
RELEVANT
SKILLS
WORK EXPERIENCE
REFERENCES
LYKA T. ZALUN
TASKUS July 2022-PRESENT
TRAINER
***************@*****.***
linkedin.com/in/lyka-zalun-
0880381a2/
467 Bagong Pook Daang Amaya 3
Tanza, Cavite 4108
Adapt teaching methods and instructional materials to meet newly hired employees varying needs, abilities and interest
Prepare and administer written, oral and performance test and issue grades in accordance with performance
Maintain and distribute current employee information, policy and procedure manuals, and other communication materials
Observe and evaluate newly hired employee’s work to determine progress and provide coaching/tutorial for improvement
Conducts refresher and orientations as needed for the growth of employee Independent and proficient incoordination, handling and processing of personnel action requests information system
Record data for each employee, including such information as addresses, attendance, absences and dates of and reasons for terminations Generate daily reports EOD to collect and analyze data, evaluate and identify issues, and improved employee’s performance on overtime, workers performance, and work productivity
ENSHORED INC. Jan 2022 - May 2022
PROJECT- BASED TRAINER
Train new hires or existing employees in a class-room based set-up on Contact centre work and basics mainly for US Campaigns Conduct multiple trainings for new hires and manage nesting/on-the-job- training along with certification process and collaboration with operations Maintain the training effectiveness above the required threshold by holding strong governance process in training
Identify gaps between internal process and customers’ expectations to help business produce the desired outcome.
Liaison with QA to calibrate process knowledge and other departments of the business as required.
Conduct workshops for project team members on recent update Perform user acceptance testing for any new process rollouts / automation in the program
Provides refresher training for bottom quartile.
Periodic knowledge calibration with client and internal functions Create content for training material for effective training. Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees.
Keep abreast of latest training domain expertise from the market and share best practices
Maintain and publish training related reports on a timely basis with the stakeholders
TELEPERFORMANCE 2019-2021
TRAINER
Trainer
Develop and implement training for all new hire and upskill employees Coordinate, develop, and participate in ongoing training Provide necessary training, coaching, and mentoring to employees Identify areas for improving individual and team performance Develop presentations, training materials, and handout materials Provide training guidance and feedback to others
Conceptualize training materials based on data and research Communicate training needs and online resources
Technology Skills
Microsoft Utilization
Google Utilization
Strong Communication Skills
Verbal and Written
Organizational Skills
Adaptability
Ability to Assess Employees
Advanced Research Skills
Enthusiasm for Learning
CONTACT
EDUCATION
EMILIO AGUINALDO
COLLEGE- DASMARINAS
CAMPUS
CAVITE STATE UNIVERSITY-
INDANG CAMPUS
BS CRIMINOLOGY
BS CRIMINOLOGY
2015-2017
2013-2015
WORK EXPERIENCE
REFERENCES
LYKA T. ZALUN
TELEPERFORMANCE 2018-2019
CUSTOMER SERVICE REPRESENTATIVE
***************@*****.***
linkedin.com/in/lyka-zalun-
0880381a2/
467 Bagong Pook Daang Amaya
3 Tanza, Cavite 4108
Responding to queries and helping for questions and problems. Following up with customers to ensure full resolution of issues. Running reports to analyze common complaints and problems. Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer questions.
Trainer
CERTIFICATION
Lean Six Sigma- White
Belt
Contact this candidate