Shermone Leslie

Atlanta, GA

ad46ss@r.postjobfree.com

+404*******

Work Experience

Call Agent

Navient - Atlanta, GA

August 2023 to Present

Job Description:

• Answer customer calls from home to assist with qualifying for cell phone service.

• Manage and process paperwork, including the completion of paper applications.

• Utilize computer systems for data entry and document processing.

• Ensure accurate and timely completion of customer requests and applications. Cashier

Zaxby’s - Ellenwood, GA

January 2023 to June 2023

• Welcomed and assisted customers

• Took and processed orders, prepared drinks, and bagged orders

• Operated the register and utilized a headset for communication Package Handler

FedEx - Ellenwood, GA

November 2022 to January 2023

• Sorted packages from the belt

• Loaded packages onto truck trailers

Education

College in English Literature

Columbus State University - Columbus, GA

August 2015 to 2016

Skills

• Exceptional multitasking abilities

• Skilled in handling cash and various forms of payment accurately

• Ability to collaborate effectively within a team

• Dedicated to maintaining a welcoming environment

• Proficient in complaint resolution

• Strong focus on providing excellent customer service

• Excellent communication skills, including greeting customers, answering questions, and providing product recommendations

• Proficient in sales and Point of Sale systems (POS)

• Advanced computer skills

• Active listening skills to better address customer needs

• Experienced in data entry

• Typing

• English

• Microsoft Powerpoint

• Microsoft Office

• Call center

• Customer service

• Sales

• Windows

• Cash handling

• POS

• Cash register

• Account management

• CRM software

• Microsoft Excel

• Communication skills

• Upselling

• Mobile devices

• Computer skills

• Phone etiquette

• Microsoft Word

Contact this candidate