Deborah Busch

Finleyville, PA ***** • 412-***-**** • ad46rs@r.postjobfree.com • https://www.linkedin.com/in/deb-busch-csm/

Scrum Master

Solutions-focused, analytical leader with experience building teams to improve agile practices while delivering value to customers. Skilled in developing solutions and plans for a wide range of projects. Prioritize effective management of tasks, issues, risks, and action items. Demonstrate a proven track record of success in leading cross-functional teams through exceptional written and verbal communication, mentoring and coaching, and strong leadership abilities. Remain current on the latest innovative and emerging technology trends and best practices to drive customer engagement and satisfaction across the organization. Proficient in scheduling and facilitating Scrum events, meetings, and decision-making processes. Actively engage in professional development activities to continuously enhance knowledge and skills in Agile and Scrum practices. Display a deep passion for lifelong learning.

Areas of Emphasis

Team Leadership and Management Experience Backlog Management Agile Methodology Agile Training and Facilitation

Information Technology (IT) Scrum and Kanban Frameworks People Management Written & Verbal Communication Skills

Presentation Skills Client Relations Strong Organizational Skills Project Management Skills Problem-Solving Skills

Product and System Testing Cross-Functional Collaboration Report Preparation Stakeholder Engagement

Conflict Resolution Quality Assurance Agile Transformation Continuous Improvement

Technology Skills

Jira Confluence eazyBI Slack Google Workspace Zoom Agile Tools (Reetro, Planning Poker, Estimation Poker)

Microsoft Office Suite (Word, Excel, PowerPoint, OneNote) Visio Microsoft Project Microsoft Teams

SharePoint IBM Rational ClearQuest Team Concert

Professional Experience

GIANT EAGLE, Pittsburgh, PA Remote11/2022 – 01/2024

Scrum Master

Coached and mentored team members embarking on an Agile journey, providing the team with necessary knowledge and skills in Agile and Scrum practices to enhance processes and efficiency. Possessed a comprehensive understanding of the intricacies involved in story pointing, enabling effective sprint planning, and streamlining processes. Fostered an environment of trust and inclusivity, ensuring that all team members feel valued and included. Prepared daily reports to present to senior management and product owners, utilizing Confluence as a tool for organizing reports. Efficiently manage Scrum team sprint boards using Jira tool.

Created captivating PowerPoint presentations and conducted bi-monthly coaching sessions for other Scrum Masters and their team members, resulting in significant improvements in Agile practices.

Mentored 2 new Agile Scrum teams, each comprised of 4-6 team members, by presenting PowerPoint sessions on Agile practices, reviewing backlogs to help team members prioritize work items, and attending their Agile ceremonies to provide coaching and advice on the team’s participation.

Utilized reporting to demonstrate the team’s progress over time, specifically in areas of task completion during sprints, reduction in work in progress (WIP), progress statuses, and completed tasks.

Coached 3 Scrum teams, consisting of 5-7 team members on fostering collaboration by pairing individuals with similar mindsets for code development and reviews, while also helping the team recognize and enhance soft skills using Agile principles.

Delegated the Agile daily Scrum and planning ceremonies to team members on a regular basis, encouraging active participation using interactive retrospective applications.

Successfully overcame obstacles and impediments by effectively communicating with the team through emails, instant messaging, and team meetings.

Improved reporting capabilities by exploring various applications compatible with Jira, including eazyBI, and analyzed reports to gain insights into team dynamics and performance during sprints, developing solutions to enhance team effectiveness and goal attainment.

Implemented weekly goals, including “Say-Do Ratio” goal to improve sprint completion rates and “Weeks Tasks” goal to expedite the transition from in-progress to deployment status, with an objective of completing tasks within 4 weeks.

PROBLEM SOLUTIONS, Johnstown, PA Remote08/2019 – 11/2022

Scrum Master/Project Manager

Provided guidance and support to 4 Scrum teams consisting of developers who were new to Agile practices. Emphasized the importance of each step in Scrum ceremonies, such as standup, retrospective, grooming, planning, reviewing, and pre-grooming. Facilitated tasks, coached teams on retrospectives, and effectively resolved obstacles by communicating with appropriate resources and organizing Quick chat meetings. Created a safe and trusting environment that fostered team camaraderie and open lines of communication. Organized daily reports for senior management and product owners to track velocity, backlogs, and priorities.

Monitored Jira and Confluence reports to identify team patterns and guided teams in improving story pointing, planning, and collaboration.

Interacted with product owners in bi-monthly backlog meetings to develop strategies for prioritizing and organizing tasks.

Developed a Microsoft Excel spreadsheet for product owners to prioritize high-priority projects for upcoming sprints.

Communicated cross-over tasks among teams and implemented tactics to enhance tracking of these tasks.

Successfully mentored and onboarded 4 other Scrum Masters, providing training on utilizing Jira and Confluence reports to monitor the progress of cross-functional teams.

Scheduled regular meetings to effectively communicate various impacts, resulting in the reduction of the number of days required to complete overall projects.

HM HEALTH SOLUTIONS, Pittsburgh, PA 06/2008 – 04/2019

Scrum Master 02/2014 – 04/2019

Mentored and guided 2 teams, each comprised of 5-7 team members, resulting in improved efficiency and reduced project timelines. Efficiently generated reports to monitor project progress and track completion of tasks. Regularly communicated with delivery leads and product owners to provide updates on project statuses and ensure alignment with project goals.

Created Excel Pivot reports to effectively track project progress and resource allocation, offering valuable insights into project performance and aiding in informed decision-making regarding resource allocation.

Contributed to team member performance reviews to identify strengths and support corrective actions. Provided feedback to the team on their contributions and suggested ideas to strengthen performance.

Senior Technical Project Coordinator 06/2008 – 02/2014

Managed and coordinated technical resources for projects, ensuring efficient oversight and organization. Regularly communicated status updates to project managers to ensure adherence to timelines. Developed comprehensive technical project plans using Microsoft Project. Utilized a time-reporting application to generate reports and effectively monitor resource allocations. Evaluated use cases and supplemental specifications. Maintained records of technical project flows to closely monitor project progress. Collaborated with the application team to prepare accurate estimates for projects. Completed various administrative tasks, including time and status reporting, with precision and timeliness.

Implemented instant messaging to encourage communication and collaboration among team members, enhancing overall team efficiency and productivity.

Facilitated project meetings with both internal teams and external clients, ensuring individual needs were met to achieve 100% client satisfaction.

Regarded as a subject matter expert (SME) to provide valuable insights and expertise on multiple internal applications, including SharePoint and ClearQuest.

Education and Certifications

SLIPPERY ROCK UNIVERSITY OF PENNSYLVANIA, Slippery Rock, PA

Bachelor of Science in Information Science Minor in Finance

SCRUM ALLIANCE

Advanced Certified Scrum Master (A-CSM) Certification

Certified Scrum Master (CSM) Certification

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