Erica Carico Woodstock, GA ***** 470-***-**** ad46re@r.postjobfree.com www.linkedin.com/in/erica-carico COLD FREIGHT SERVICES, AUSTELL, GA 2016 to Present Chief of Staff

Work in tandem with the CEO as Adviser and Main Consultant to plan and direct all company activities strengthening company vision. Deliver sound advice on projects while attending minute details. Maintain positive interactions with vendors as CEO’s right hand to be available for meetings, answer questions, and make decisions during absence of CEO. Devise company policies, partner with CFO to create budgets, and remain hands-on with company taxes.

Orchestrated Annual Cold Freight Day for all employees, including catering, events, raffles, gifts, and morale-boosting initiatives; planned and directed annual Thanksgiving and Christmas parties for organization. o Received praise from employees regarding events and special employee appreciation days.

Instrumental figure championing improvement of company culture, delivering swift support to all employees, and originating new processes with HR for better talent acquisition and development initiatives.

Enhanced employee retention, which augmented employee morale, by partnering with upper management to develop new Core Values in 2019 and ushered in implementation last year.

Helped CEO to attain new CFO and Financial Team, transform company finances within last 15 months; 1st time in years management of company taxes and internal number yielded overall positive impact.

Collaborated with top patent attorneys in Atlanta to outline CEO’s ideas and facilitate process in receiving TM status. SAMSON SECURITY, BUFORD, GA 2014 to 2016

Director of Marketing & Sales

Fostered and maintained partnerships with realtors and homeowners in the communities’ company served. Focused on making better employees and work environments to reinvent public image for better interactions with stakeholders. Remained hands-on with creating sales and marketing objectives while managing sales and marketing programs. Orchestrated and initiated sales team days and events at communities and their model homes.

Piloted Sales and Marketing Team to be recognized as Alarm.com for sales boost of +168% and producing highest sales leap of all participating teams regionwide. Page 2 – Professional Overview Continued

Amplified sales, customer retention, and maintained high levels of accomplishment with office staff by restructuring Sales Team and sales processes.

CLAYTON PAULK & ASSOCIATES, TUCKER, GA 2016 to 2017 Office Manager Executive Assistant

Assisted two of three partners company wide while taking over Office Manager role when company manager retired. Exuded best practices in customer service to all clients and stakeholders. Worked in tandem with staff to direct and maintain daily processes. Organized and ran meetings for boardrooms as well as set-up meetings for CPAs within larger conference rooms in the building to host new clients, seminars, and informative meetings for board.

Synergized talents with operational team to meet and surpass expectations during tax season. Fueled continuous quality improvement by updating aging servers and migrating to the cloud.

Fulfilled role Project Manager to work with Q-Source and building management to bring in new server system as well as manage process and implementation.

Conceptualized and established daily company protocols still used by associates today. Master of Cosmetologist

AVEDA INSTITUTE

Completed 2 Years of Study (Focus on Business & Human Relations) UNIVERSITY OF WEST GEORGIA