Andres Gongora

*** ****** *****, *** *******, TX, 78245 210-***-**** ad46ra@r.postjobfree.com

Career Objective

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

Flix Brewhouse San Antonio, Texas November 2022 - PRESENT

• Demonstrated exceptional customer service skills in a fast-paced environment by consistently delivering accurate food presentations, ensuring timely food delivery, and accurately processing customer transactions, contributing to high customer satisfaction and repeat business.

• Elevated organizational standards, leading to a more equitable distribution of customer service rotations, which in turn significantly boosted team morale and cohesion.

• Handled all customer relations issues in a gracious manner and in accordance with company policies.

Sprouts Farmers Market San Antonio, Texas Jan 2023- July 2023

Consistently executed point-of-sale (POS) transactions in alignment with organizational standards, leading to heightened customer satisfaction levels and improved overall customer experiences.

Efficiently managed merchandise stocking procedures, resulting in a notable increase in store sales and improved product availability for customers.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Answered customer telephone calls promptly and in an appropriate manner. Lupe Tortilla San Antonio, Texas May 2018- October 2022 Page 2

Maintain an extensive knowledge of 3 menus, from the origin of ingredients through the cooking methodology, to educate guests and answer questions.

Collaborated with over 10 servers to minimize wait times for customers.

Performed shift duties that entailed managing service stations, restocking silverware, and troubleshooting Point-of-sale (POS) systems.

Olive Garden San Antonio, Texas April 2014- February 2019

Managed liquor costs within the establishment, resulting in consistent customer demand and the ability to fulfill customer requests promptly and reliably.

Effectively organized on-the-job training (OJT) programs for subordinates, leading to accelerated learning and improved proficiency with various instruments, ultimately enhancing the abilities of colleagues and optimizing team performance. Education

Associate, Liberal Arts and Associates of Science 2015 Northwest Vista College, San Antonio, TX

University of Texas of San Antonio 2017

2 years of university experience

Skills & Abilities

· Accounting & Budgeting

· Proficient with POS systems

· Excellent interpersonal and

communication skills

· Poised under pressure

· Experienced in most restaurant positions

· Fun and energetic

Activities and Interests

Traveling Music Soccer Football

Puzzles Swimming Reality Tv shows Reading

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