Digital Content Manger/Producer

Summary

Detail-oriented Senior Production Analyst with a strong background in Digital Content Production, Cross-functional Operations, Content Strategy, and Quality Assurance. Over 6 years of experience in coordinating cross-functional teams to deliver clear, concise and impactful content reflected by data analytics. Proven expertise in JIRA, DAM, Figma, Confluence, AEM, and Adobe Creative Suite. Notable achievements include leading the successful launch of UX-redesigned initiatives, managing content heavy marketing features, and advocating for user-centered content design. Committed to enhancing user experiences and optimizing digital content across diverse platforms. Attentive collaborator with well-developed communication skills able to liaise between developers and stakeholders.

Key Highlights:

Assuring content quality and design through Adobe Creative Suite and Photoshop.

Collaborated with internal teams to ensure the timely execution of projects to brand standards as well as to the satisfaction of stakeholders.

Spearheaded UX writing and content strategy efforts, collaborating closely with Product Owners to refine initiative scope and priority.

Led the Chase for Business team in launching the Chase Knowledge Center and the Chase Education Center, significantly improving user engagement.

Managed Snapshot Tips & Trivia, a content heavy marketing feature on the Chase Mobile app, reaching millions of customers and enhancing content quality.

Proficiently ensured ADA compliance for customer-facing web content and provided training to fellow associates on innovative UX for content page design.

EXPERIENCE

JPMORGAN CHASE & CO., New York, NY

Senior Production Analyst

April 2021 - July 2023

Worked on UX writing, content strategy, quality assurance, and asset management for web and mobile content. Coordinated with cross-functional teams to finalize content strategy. Utilized working knowledge of product analyst techniques and Agile backlog management tools (JIRA, Confluence).

●Created content-heavy marketing web pages through use of AEM, DAM, and Adobe Creative Suite.

●Collaborated with product managers, engineers and designers to identify areas of similarity across products and create guidelines with consistent and familiar UX content and design.

●Created requirements and acceptance criteria in accordance with the product vision and strategy. .

●Converted content from Figma decks over to Chase UX refresh design.

●Collaborated with Accessibility QA team and Developers to ensure that customer-facing web content was ADA compliant.

●Created content that incorporated both JPMorgan Chase and product guidelines.

●Utilized HTML formatting to create and edit content for Web and Mobile.

●Trained fellow Associates on how to utilize new web design tools for content heavy marketing web pages.

JPMORGAN CHASE & CO., New York, NY

Lead Production Analyst for Snapshot Tips & Trivia Mobile App Feature

March 2019 - February 2020

Provided primary guidance and support on the UX Writing and execution of Snapshot/Financial Tips, a customer-facing feature on the Chase Mobile app that publishes content daily. Through establishing a strong and communicative rapport with the Line of Business, Snapshot Tips & Trivia reached millions of customers and was one of the highest performing features in the feed for the Chase Mobile app.

●Managed and edited UX written content for the Financial Tips & Trivia production for Chase Mobile app’s Snapshot feature.

●Ensured content quality for English and Spanish for the Financial Tips &Trivia features.

●Edited content for end-to-end journeys including emails, error messages and promotional content.

●Collaborated with LOB and Developers in UX Writing for mobile app. Worked on the enhancement and product innovation of UX features. Released new templates and designs each quarter.

●Provided content management of all existing Tips & Trivia pages within Adobe Experience Manager.

●Created writing guidelines for the Tips & Trivia Mobile app feature.

VICTORIA’S SECRET, New York, NY

Digital Producer,

August 2018 – February 2019

Responsible for quality assurance and maintenance of customer facing UX design and content on Victoria’s Secret PINK website.

Ensured timely execution of cross-functional tasks related to PINK’s e-commerce catalogue and promotions for its international user experience.

Managed pipeline of live data content through cross-functional coordination with various UX-design teams.

GOOGLE, New York, NY

Technical Writer I,

February 2018 – August 2018

Worked on a team of technical writers tasked with editing over 22,000 articles and snippets within Google’s proprietary CMS, Redwood.

Edited technical documentation and help-center terminology for Google’s DoublClick Rebrand project.

Collaborated with cross-functional teams to create UX guidelines for the DoubleClick Rebrand. Implemented improvements on terminology and formatting of business-to-business UX content.

JPMORGAN CHASE & CO., New York, NY

Digital Producer con

July 2017 – January 2018

Migrated videos from a previous platform onto the Brightcove Video Cloud.

Produced news stories with newly migrated videos for chase.com/news.

Provided quality assurance for customer-facing news articles on chase.com/news through Adobe Experience Manager and Digital Asset Manager.

EDUCATION

WILLIAM PATERSON UNIVERSITY, Wayne, NJ

B.A., English, 2009

References

Mark Cleofe - ad46q8@r.postjobfree.com

Shannon D Meyer - ad46q8@r.postjobfree.com

Ranvir Bhavsar - ad46q8@r.postjobfree.com

SKILLS

Adobe Experience Manager

UX Writing

Figma

Brightcove

JIRA

Confluence

HTML

Microsoft Office

User Experience

Agile Methodologies

973-***-**** ad46q8@r.postjobfree.com linkedin.com/in/john-sang

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