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Customer Service Grand Rapids

Location:
Grand Rapids, MI
Posted:
April 22, 2024

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Resume:

ERIC OLIVER

*** ******* ** **, ***** RAPIDS, MI 49507

616-***-**** ad46q7@r.postjobfree.com

Objectives

I am seeking full-time employment with a growing company that would utilize my education and experience to continue that growth, and that will allow me to prove that I would be an asset to the company.

Warehouse Manager 2010-2024

Clean Planet Recycling

Responsible for all receiving, warehousing and shipping operations within the warehouse.

Schedule shipping and receiving dates/times with our client’s dispatch team.

Help manage dispatch, assigning drives for all pickups and shipments

Maintain a shipping/receiving board showing all on-site and incoming trailers

Assign trailers to dock and employee for unload/load.

Keep in constant contact with switcher to move trailers in and out of docks

Review all employee unload/load paperwork for accuracy

Tally all unload sheets for management

Make sure all client trailers, before swap, are loaded with supplies needed for the day (gaylords, drums, crates)

Stage loads for outbound shipments

Create loading diagrams based on calculated load capacity and weight distribution for shipments

Create BOL’s for each outbound shipment

Create all shipping documentation for Haz Mat shipment supplying necessary placards

Create necessary paperwork and take pictures needed for Shipping Container loads.

Take shipments to scale to be weighed when necessary

Tracks weights of all items in warehouse and schedule loads when at load capacity

Track and schedule all returns

Assign trailers to baler location

Contact vendors when trailers/roll-off/compactors ready to be swapped

Inspect unloaded trailers and red tag when necessary

Keep track of red tagged trailers and inform maintenance about issues

Make sure trailers are swept out

Calibration of hi-los on a monthly basis

Report hi-lo/machinery/building issues to maintenance

Make sure docks are kept clean

Train and license all Hi-Lo drivers.

Track, Order and distribute supplies as needed

Manage the second level warehouse team to make sure established goals are accomplished.

Initiate, coordinate and enforce operational and personnel policies and procedures, including safety policies.

Maintain warehouse staff by recruiting, selecting and training employees.

Deal with all employee’s concerns and disputes, involve HR when necessary

Track employee performance/attendance and if not up to preset standards take required action (Write Ups)

Track and approve employee time off/vacation

Daily reports to top level management.

Extensive Computer Knowledge

Computer Programming Experience

Contract Programmer 2006 - 2014

Self-employed Grand Rapids, MI

Freelance contract programming and support for warehouse management systems

Senior Software Engineer/Project Manager 1995 - 2006

SSA Global Grand Rapids, MI

Lead a team in converting our old WMS system to a new Informix-based system called FourSite, a leading third-party warehouse system used internationally

Extensive knowledge of FourGen Code/Report Generator and SQL, Informix, Oracle, and PC-based databases

Worked closely with end users providing support, customizations, and training

Worked with a team to convert the WMS system to a C++-based package

Software Engineer 1990 - 1995

Logistic Concepts Grand Rapids, MI

Worked on an existing WMS software written in RPG

Wrote code and documentation, and provided end-user and internal customer support and training

Computer Programmer 1988 - 1990

Holly’s, Inc. Grand Rapids, MI

Worked as an RPG and COBOL computer programmer for a company that owned and operated a number of hotels throughout the United States

Interior Design Experience

Owner/Interior Designer 1990 - current

EOD - Eric Oliver Design Grand Rapids, MI

Own and operate my own interior design company

Manage residential/light commercial design projects from start to finish, including space planning, selections of fixtures and furnishings, coordinating color schemes, and accessorizing and staging

Work closely with builders and contractors to ensure good quality of craftsmanship and proper execution of design

Interior Designer/Project Manager 2008 - 2009

Rock Kauffman Design Grand Rapids, MI

Managed interior design projects for several interior designers by developing spreadsheets to organize selections, costs, and deliveries; maintaining client files with current selections; creating presentations with design boards and portfolios; working with vendors for purchasing; and supervising installations

Maintained my own client base of residential and light commercial design projects

Interior Designer 2007 - 2008

Rock Home Studio Grand Rapids, MI

Worked with many clients determining design needs and creating unique design solutions to improve their residential space

Worked in rotation with other interior designers as a sales associate in the retail showroom

Accomplishments

Featured master bath suite in Better Homes and Gardens Beautiful Kitchens and Baths (2012)

Featured historic renovation of the 2nd and 3rd stories of a Grand Rapids residence, shown locally in Grand Rapids Cosmopolitan Home (2005) and nationally in Home Magazine (2006)

Education

Ferris State University

1988 Bachelor of Science, Computer Science

Ferris State University

1988 Bachelor of Science, Business Management

References

Available upon request



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