christineland**@Christine gmail.com Ravenna, Landrum +1-331-***-****

PROFESSIONAL SUMMARY

Collection specialist who is experienced in student loans, b2b,medical and credit . Experienced in customer service dealing with brides to assisting homless people navigate the system, helping everyone make the day the best it can be . With me on your teamnyou have self starter that has seen it all . WORK HISTORY

at Life force management

08/2022 - Current (2 years)

Life force management Ravenna, Ohio

Collections

Resolved client billing problems by collecting direct payments and setting up payment plans.

Rescued accounts receivable delinquency with good customer relations skills and expert

knowledge of available payment options.

Educated customers about the terms of contracts and payment requirements.

Identified outstanding debts in need of collection actions by keeping track of assigned accounts.

Obtained overdue balances by contacting customers via telephone and approved written

correspondence.

Assisted consumers with finding funds and identifying appropriate vehicles of payment.

Maintained complete compliance with federal, state and local laws governing collection

practices.

Helped resolve outstanding debts and secure payment arrangements with expert negotiation

skills.

Avoided future issues by creating trusting relationships with debtors. Helped customers get back on top of payment demands by setting up accommodating plans.

Located delinquent customers via employers, government records and other methods.

Resolved insurance claims through proactive communication and collaboration with company

representatives.

Consulted compassionately with customers to understand reasons for delinquency and develop

collaborative payment solutions.

Executive Board Member at Bridge Care Center

01/2021 - 05/2022 (1 year)

Enhanced business by devising forward thinking policies and monitoring deployment.

Managed organizational crises and emergencies with professional, level headed responses.

Oversaw executive search and on boarding efforts, vetting candidates, establishing salaries and

managing approval process.

Led board s planning, overseeing efforts to develop new operational strategies.

Served funders, service recipients and communities with expert leadership of agency

operations.

Kept organization in line with current demands by periodically reviewing and amending policies.

Steered organization through challenging times with strategic understanding of Area of

expertise .

Transformed internal structure to meet changing operational demands. Grew market reach by organizing and approving promotional campaigns. Outreach Specialist at Scafflaw mitigation

03/2020 - 05/2022 (2 years)

Conducted and managed daily outreach and enrollment as well as provided information on

program services.

Attended trainings for personal development.

Created and secured positive internal and community relations through various means of

correspondence.

Reviewed and implemented prescribed research protocols for data collection, data entry and

quality control activities.

Advised clients on supplementary food stamps and child care assistance. Visited individuals in homes and attended group meetings to provide information on agency

services, requirements and procedures.

Transported clients to medical, personal and program appointments. Supported clients in handling rental applications and tax forms. Helped clients obtain social services by assisting with forms and coordinating referral

processes.

Outreach Worker at Bridge Care Center

02/2020 - 05/2022 (2 years)

Supported clients in handling rental applications and tax forms. Outlined agency services, requirements and processes to individuals at home visits and group

meetings.

Improved nutrition and reduced grocery bills by recommending improvements to food choices

and preparation methods

Insurance Sales Agent hr at Pioneer Financial services 03/2016 - 05/2019 (3 years)

Provided world class insurance services to existing customer base, boosting client satisfaction

and retention.

Built loyal clientele and sought out new business development opportunities with networking

and referrals.

Developed new policy quotes and explained requirements and limits to potential policyholders.

Collections Specialist at Anderson Randall and Richards 03/2013 - 02/2016 (3 years)

Resolved client billing problems by collecting direct payments and setting up payment plans.

Rescued accounts receivable delinquency with good customer relations skills and expert

knowledge of available payment options.

Prevented returns to delinquency through strong follow up strategies for different types of

accounts.

Prevented returns to delinquency using follow up strategies for different account types.

Provided accurate responses to customers servicing questions and concerns.

Educated customers about balances and delinquency issues with detailed documentation of

identified problems.

Enlisted sales and senior management help when necessary to accelerate the collection

process.

Input data and verified information to process electronic payments. Evaluated payments and denials received for correctness and appropriate application.

Documented each customer interaction in servicing system. Adhered to legal, corporate and regulatory procedures for safety and security of customer

assets.

Handled outbound collection telephone calls with consistent service quality and excellent

success rate.

Collection agent at Gc services

04/2008 - 09/2011 (3 years)

Gc services

Collected cash payments from customers, charged purchases to customers credit cards and

provided customers with receipts.

Delivered exceptional customer service to bolster strong relationships and build positive

experiences.

Met financial targets with consistent sales of accessories like batteries, wiper blades and bulbs.

Sales office manager at Arizona sight and sound

01/2000 - 01/2008 (8 years)

Set goals and deadlines for department.

Acquired, distributed and stored supplies.

Improved operations by implementing procedural changes. Monitored facility to ensure safety. security, and proper maintenance. Organized supplies based on expected demands and specific department requirements.

Approached and solved problems with initiative and sound judgment. Planned and executed strategies to increase business and drive profit growth.

Sanitized high touch surfaces to protect personnel and customers from viruses and germs.

Delivered fast and friendly service to handle questions and service complaints.

Listened to customer requests and specifications and made suggestions to appropriately fulfill

needs.

Organized files and records and handled other support tasks, freeing up managers to take on

more pressing responsibilities.

Helped office personnel with errands, paperwork and data entry. EDUCATION

Inola Christian Academy

Graduated 1990

SKILLS

Collection, 15 years

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://Christine Martin Landrum

Twitter, https://Twitter

Linkedin, https://Linkedin

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 14 years

I have a security clearance

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