TALISHA EARLY

Customer Service Representative/Data Entry Specialist/Sample Technician

Sherrills Ford, NC 28673

ad46n8@r.postjobfree.com

+1-980-***-****

Experienced Data Entry Clerk with 4 years of success developing and maintaining databases. Certified

in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful

and meticulous individual with reputation for improving office productivity.

Enthusiastic client services professional with strong background directly interfacing with industry

customers. Well-versed in products, services and consumer trends. Dependable achiever committed to

holding highest ethical standards and maintaining customer trust.

Authorized to work in the US for any employer

Work Experience

Quality Control Technician

Hickory Printing Solutions - Conover, NC

November 2022 to March 2023

• Performed Ink testing on laboratory equipment

• Completed minor repairs and inspections

• Ensured that Each magazine or brochure conformed to Customers specifications

• Managed Samples brochures and magazines customer data

Data Entry Specialist

Elite Comfort Solutions - Hickory, NC

July 2016 to February 2021

Completed accurate and efficient data entry and database updates to support business operations.

Input client information into spreadsheets and company database to provide leaders with quick access

to essential client data.

Identified, corrected and reported data entry errors.

Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Reviewed and updated account information in company computer system.

Compiled data from source documents prior to data entry.

Identified and corrected data entry errors to prevent duplication across systems.

Supported document reviews and auditing by locating and providing required data, reporting on input

procedures and other relevant circumstances as necessary.

Adhered to strict data confidentiality policies to prevent information leakage.

Organized billing and invoice data, prepared accounts receivable and generated revenue reports to

support audits.

Proofread and edited documents to correct errors.

Sorted source documents and organized to be filed.

Documented data entry completions in corresponding logbooks.

Customer Service Representative

RPM Wood Fini - Hickory, NC

August 2010 to August 2016

Answered incoming calls and emails, providing frontline customer support or assistance with product

and service transactions.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Made outbound calls to obtain account information.

Improved customer service wait times to mitigate complaints.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma

Bandys High School - Catawba, NC, US

May 2003

Associate of Science in Healthcare Management

Catawba Valley Community College - Hickory, NC, US

BBA in Business Administration And Management

Strayer University - Washington, DC, US

Skills

• Error verification Certified in 10-key

Log book updates Meticulous attention to detail

Data transcription Microsoft Excel certified

Data input Multitasking and Prioritization

Data auditing Calm and Professional Under Pressure

Data processing CRM Software

Proficient with Excel Data Entry and Maintenance

Typing manuscripts Creative Problem Solving

Verifying data accuracy Efficient and Detail-Oriented

Spreadsheet creation De-escalation Techniques

Excel expertise Call Center Operations

Microsoft Office expertise Technologically Savvy

Filing and data archiving

• Proofreading

• Databases

• Microsoft Access

• JavaScript

• Healthcare management

• Data warehouse

• Linux

• Microsoft SQL Server

• Database development

• Visual Basic

• Business Requirements

• User Interface (UI)

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