COREY ***** County Road **,

Coshocton, OH *****

DOTSON 740-***-****, ad46in@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Dependable and focused service leader with personable approach and commitment to satisfaction. Well versed in customer satisfaction and in medical terminology.

SKILLS

• Call triaging

• Sales Tactics

• Call Center Experience

• Customer Relationship

Management

Medical Terminology

• Problem Solving

• Administrative Tasks

EXPERIENCE

Inbound Call Center Sales Representative August 2011 - October 2012

Ameridial Massillon, Ohio

•Maintained call control with use of persuasive communication techniques and provided scripts.

•Expanded knowledge continuously by gathering feedback from customers, working with different departments on solutions, and reading internal documentation on changing policies.

•Surpassed performance quotas, selling over $8,000 in average week.

•Documented call encounter details in full using internal system.

•Opened and updated customer accounts with personal information, payment methods and order details.

•Instilled calm in customers, managing escalations and transfers with utmost professionalism.

•Answered high volume of calls and consistently met turnover targets.

•Improved job knowledge with continuous training and expert use of available knowledge bases.

•Updated records with all interactions and customers transactions.

•Met inbound customer needs while maintaining strict performance targets.

•Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

State Tested Nursing Assistant June 2009 - December 2010

Provider Services Millersburg', OH

•Offered support, companionship, and stimulation with conversation and recreation.

•Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.

•Recorded patient heart rate, pulse, and blood pressure.

Cashier December 2004 - August 2005

Wal-Mart Super Center Wooster, OH

•Recorded daily transactions precisely to avoid errors and keep logs accurate.

•Covered multiple store areas by cross-training in different roles.

•Engaged with customers while completing cash register transactions.

•Maintained accurate register totals by carefully counting and securing cash.

•Enhanced shopping experiences, directing or escorting to product locations on sales floor.

EDUCATION

High school diploma

West Holmes High School, Millersburg, OH

I graduated High School with a 3. 5 GPA. While attending high school I lettered in choir, I was in Mock Trial, as well as theatre. I was active in track and field and was a 6th grade camp counselor my sophomore, junior, and senior year and was an active member of the morning announcements crew.

ADDITIONAL INFORMATION

100% Job Adherence. Smart, hard working, fast learner ready to jump into this lifelong career to be proud of. Perfect candidate for this dream job.

Contact this candidate