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RESUME

Dinesh S. Gaikwad

Plot no **, Dhruva Nagar, Email Id: ad46ii@r.postjobfree.com

Gangapur road, Nasik. Phone: +91-810*******

Objectives

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self. Summary of Experience

Possessing 8 + years of experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of IBM and Lenovo Servers, Firewalls, SWITCHES, EBABX, IP Telephones, Access points, NVR, Data Backups and OS viz., Microsoft Windows XP, 2003, 2008, Windows 7,8,10 and 11. Expertise

Diagnoses and resolves end-user network, Internet, WLAN and local-area network access problems and PC hardware problems and e-mail, or local printer problems.

Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.

Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.

Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP etc.,

Helps install local area network cabling systems and equipment such as network interface cards, routers, switches, and firewall

Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer

(PC) software.

Delivers sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Work Experience

Company: Caprihans India Ltd. Representative of Racca Infotech

(Oct 2015 till present).

Designation: System & Network Administrator.

Job Responsibilities

Responsible for configuring & monitoring IP Sec tunnels of 3 different firewalls like FortiGate, Cyberome and Sonicwall.

Defining different policy for different users in firewall as per instruction of IT head.

Responsible for configuring & monitoring IP Sec tunnels of 3 Matrix EPABX of different branches like Nasik, Thane and Mumbai.

2

Create, configure and troubleshoot VPN SSL and IP Sec users.

Manage and monitor HA and SD WAN in FortiGate firewall.

Configure and troubleshooting of Matrix make IP telephone.

Responsible to install, set up, maintain network and configure the peripherals, cabling and equipment’s accordingly as per the requirement.

Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.

Responsible for configuring & troubleshooting NETGEAR, CISCO ROUTER & SOPHOS CLOUD BASE ACCESS POINT.

Responsible for configuring & troubleshooting SWITCHES.

Responsible for troubleshooting Microsoft windows issues.

Creating regular backups from server using external back up device.

Responsible for Creating, configuring & monitoring Microsoft outlook accounts as per requirements.

Responsible for the installation of operating system windows 7, 8, 8.1,10 and windows 11.

Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc.

Responsible for maintaining the network & troubleshooting the network related issues.

Responsible to monitor whether all the components are available for successful communication.

Responsible for maintaining & troubleshooting network printers.

Responsible for troubleshooting Internet issues.

Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.

Managing user accounts and giving share & security level permissions.

Timely analyze whether any repairs or replacements is needed.

Maintaining and Monitoring 12 NVR of 176 IP Cameras.

Monitoring 2 different backbone network (voice and data). Company: COMPANY YOU TELECOM (Broadband) INDIA LTD (ISO 9001:2008)

(July 2008 to Aug 2014.)

Designation: Technical Support

Job Responsibility:

Installation & Configuration of ADSL and DSL Modems.

Trouble remote users through Support Soft, Remote Desktop software’s.

Installing and Configuring Wireless Routers.

Technical Support for Dynamic & Static IP Configurations on ADSL Modems.

Installation and Configuration of YOU TELECOM Products like YOU TELECOMCOM PC Secure Antivirus & Firewall, Online Email Configuration and Outlook Configurations.

Online Support (Inbound / Outbound).

Providing Information about Customer Billing, Modem Installation.

Ability to handle continuous calls.

Troubleshoot hardware, software and network issue.

Install client O/S and software, connect PCs to network and configure new ISP’s.

Maintaining all computers in LAN environment.

Manage Company E-mails, Spreadsheet and Documents. 3

Achievements/Contributions

Maximum Resolve Online Technical Complaint of Broadband & Internet in the month of November 2009 and in June 2012

Academic Qualification

Academic:

BCA (Appearing. From BAMU)

HSC (12th) Kalwa college, (Mumbai Board.)

SSC (10th) Kalwa Night High School, (Mumbai Board.) Technical Skills:

Diploma in Software, Hardware, Networking.

Completing CCNA –Rst Fourm-Mumbai.

Windows 2000, XP, 7, 8, 8.1,10 Server 2003, 2008, 2012.

MS office excel, word, PowerPoint, Hardware & networking etc.,

Configuration of firewall, SonicWALL, Cybrome and FortiGate.

Installation of oracle 11i, R12., Toad, ODBC Connection etc. Assets

Hardworking, Self-confident, meets deadlines on task entrusted and ample analyzing capacity.

Takes Initiative and no additional directions are required once work is explained and assigned. Personal Information

Material status : Married.

Date of Birth : 12.09.1984

Languages Known : Marathi, Hindi and English.

Declaration

I hereby declare that the above information furnished is true to the best of my knowledge and belief. Dinesh S. Gaikwad

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