Professional Summary

Twenty-five years of experience which includes last 7 years managing IT infrastructure, operation & service management and various field of information technology i.e., information security data center, networking, service desk, application deployment & integration, creating probes(script) & testing,

Worked in different industries including distribution, production, cosmetics, banking, healthcare, school system, internet service provider.

Last few years heavily focused on service management and information security, which include managing deployment of 2MFA for different application, managing user awareness training programs, managing backup/restoration process for different systems environments and testing. Design, deployment & testing of disaster recovery systems, processes, and testing. Experienced complete ransomware incident life cycle and came out with full restoration of operation from backups within couple weeks.

Create & manage IT policy, process & documentation, technical writing & change method/process.

EXPERIENCE

MARKWINS BEAUTY BRANDS, City of Industry, CA

AVP, Engineering & Service Mgmt. 04/01/2022 to Present

Director Network Engineering & Service Mgmt. 04/01/2021 to 03/31/2022

Manager -Network Engineering & Service Desk Mgmt. 08/03/2015 to 03/31//2021

Manages the company IT operation which includes Data Center Operation across various locations, IT security, Helpdesk & Service management.

Manage Enterprise application, Development of IT operation and Infrastructure section, automation, and integration of PLC/conveyor system in distribution center.

Project management, people management, critical thinking, problem solving, process automation.

Worked on other roles with this organization includes managing computer network for office/warehouse for all locations across globe, managing LAN, WAN, AD, Cisco UC call manger, VOIP & SIP trunks, Wireless Controller & WIFI, End point protection, Security, Managing Cisco shop with next gen Firewall, nexus 9K and 4500 switches, Cisco UCS with nimble array for storage.

Managing IT infrastructure and service teams direct reports to me.

Create & manage IT policy, process & documentation, technical writing & change method/process.

GOLDEN STAR TECHNOLOGY, Location - Cerritos, CA 10/01/2014 to 07/31/2015

Network Engineer

Working on a project. Client network infrastructure has around 2500 devices includes cisco & HP & Brocade Switches, cisco routers, cisco access point, Aruba access point, data center top of rack switch, distribution & core switches.

Upgrading firmware or replacing old model device with current compatible model & verification of functional stuff on those devices.

BANK OF THE WEST, Location - Monterey Park, CA 09/08/2008 to 09/30/2014

IT Infrastructure Engineer/ Enterprise Command Center Specialist

CenturyLink MPLS / SIP Migration in 2013 - Swap Ckt from Telco vendor Verizon to CenturyLink

VoIP Deployment- 2011,2012, 2013, Ongoing 2014 – Phase II, III, IV & Ongoing V

Responsibility takes 30-40% of time each day – Implementation of network infrastructure for new location and/or upgrade existing infrastructure, removal of existing etc.

Configuring routers and switches, upgrading IOS/Code, Vlan, STP, Trunk, Port Channel on, Design IP Schema, Configuring VOIP/SIP, WIFI access point Cisco Prime, configure routing, advertise/remove new subnet as needed for routing. Implement LAN/ WAN connectivity, worked with vendor and Telco for turn up point to point MPLS T1, Ethernet, DS3 ckt.

Network Infrastructure devices hardware/ firmware software upgrades.

Do the BW analysis for assigned location/project, Provide recommendation to the management with additional hardware & BW cost and downtime requirement if any.

Once additional BW have been approved, Place order for additional Ckt/VoIP/SIP requirement.

Configure/Upgrade the hardware to support additional BW.

Implement the change management request.

Work on assigned ticket. Troubleshooting LAN/wan connectivity T1, DS3, OC1 & OC3 Ckts, issues, vlan related issue, VoIP/SIP issue, WIFI issue, Data Center Network hardware issue using following Network monitoring tools Network Instruments Observer, Infoblox NetMRI, Cacti, SolarWinds, InterMappper, Easy-IP etc.

Provide static IP on user request, update IP database documentation.

Create change management request for any change made to network using Cherwell Service Management. Sent out network device announcement any device I take out or add into the network. Sent out ckt announcement for add or delete the ckt from network.

Call/On point duty – provide 24/7 support one week per every 6 weeks.

CPS INC, Location – Norwalk, CA 07/18/2007 to 09/05/2008

Technical Support Consultant

I was working with security basic computer viruses, Encryption.

I was the person responsible for ghosting images for laptop with OS and required software, Encryption of all laptops.

Major Project Worked in Department of public social services –

I completed one big roll out for all laptop encryption projects with the Department of Public Social Services - We encrypted more than 1200 hundred laptops.

SYNOVA INC, Location – Woodland Hills, CA 06/12/2006 to 07/17/2007

Consultant IT DEPLOYMENT

Gather equipment data requirements for workstations, printers, scanners, card swipes, wireless environment, and other peripherals.

Working with ticketing system Remedy, Opening Service Request (SR), Incident

Provide defined project support (IT equipment, application, and workflow) during

Pre-Go-Live, Go-Live, and Post Go Live,24/7 support as needed.

Provide timely communications (verbal and written) to leadership, project teams, and business clients as appropriate.

Stratus Technologies LLC 10/2005 to 04/22/2006

IT contractor

Configuration of 7000, 3725 Cisco Router, Cisco Switch swapping existing equipment, makes T1, DS3 connectivity up, checked internet and intranet services.

SIFY Limited 09/2001 - 09/2005

Engineer - Network Control Group - NOC –ISP

During shift hours, I was responsible for giving 99.9% network uptime, implementing change management requests.

Remotely accessing any Cisco device. Monitoring network through HP Open view, open tickets on backbone alarms, and customer circuits.

Looked at interfaces, trace routes, ICMP RTT, to evaluate latency in our network, and keep management updated about critical issues or outages.

Wilnet Communications Pvt. Ltd 10/1998 - 09/2001

Executive Node-NOC ISP

Install, configure, and maintain Cisco routers & switches.

Establishing lease line modems and connectivity as well as PSTN Dialup and ISDN dialup modems

CERTIFICATIONS

CCENT

CCNA - Cisco Certified Network Associate.

Cisco Express Foundation Field Engineer

Brocade Certified Network Engineer

Aruba Certified Mobility Professional

Cisco Security, Wireless & Voice over IP training boot camp.

Aruba Mobility Boot Camp version 6.3

Microsoft Certified Professional

EDUCATION

Bachelor of Engineer - Electronics and Telecommunication - July 1997

North Maharashtra University, D.N. Patel College of Engineering

Keyur Bodiwala

ad46id@r.postjobfree.com

Cell: 626-***-****

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