SHARON BURNS

**** ******* ***** ** ******* Ga ***34

678-***-****

ad46hq@r.postjobfree.com

EXPERIENCE

OCT 2023– JAN 2024

HARRY AND DAVID/1800 FLOWERS E-SUPPORT SPECIALIST

SEASONAL

Inbound/outbound calls, account maintenance, problem-solving, payment processing, and handling soft escalations. Additionally, sales and upselling services are provided.

JULY 2023– OCT 2023

Private Care Per-Need

"One-to-one patient care in a home environment."

Execution of physician prescribed plan of care

Assist with wound care, administering medication, therapy, and transportation to appointments.

Assessing the patient and coordinating their care.

Health promotion, education and assisting family member care

"Providing emotional support to the patient and their family to boost morale."

MARCH 2023 – MAY 2023

AT&T Mobility

Take customer calls and complete service orders. Understand customer needs, recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades, and other services.

OCT 2023– JAN 2024

HARRY AND DAVID/1800 FLOWERS E-SUPPORT SPECIALIST

Seasonal

Inbound/outbound calls, account maintenance, problem-solving, payment processing, and handling soft escalations. Additionally, sales and upselling services are provided.

DEC 2019– AUG 2022

Private Care Per Need

"One-to-one patient care in a home environment."

Execution of physician prescribed plan of care

Assist with wound care, administering medication, therapy, and transportation to appointments.

Assessing the patient and coordinating their care.

Health promotion, education and assisting family member care

"Providing emotional support to the patient and their family to boost morale."

MAR 2013–DEC 2019

AGAPE HOSPICE CARE

Compassionate and dedicated providing hospice care across the state of Georgia.

Direct care to patients as directed by RN (RNCM)

Minimal supervision

Awesome bedside manner, offering empathy and strong listening skills

EDUCATION

11/2012

DEGREE TITLE, ECR/ Certified Nueses Assistant CPR and First aide

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