Tiffany Davis-Robins

Technical Support II

Nacogdoches, Texas 75964

ad46gu@r.postjobfree.com

936-***-****

I am currently seeking employment with a reputable company that has a stable background. Advancement opportunities are a requirement as well as a method of measurement. Work Experience

Quality Assurance Analyst (Remote)

Alorica Inc – Irvine, CA

August 2022 to 2/14/2024

Assisting customers and potential customers with technical issues with website and answering any questions customers may have regarding products that has been purchases through QuickBooks. Understand all products that are offered. Give world class customer service and have understanding of the customer's needs are crucial to the job.

Quality Assurance Analyst

ROI Solutions Inc/Connexus Resource Group

08/12/2021-9/16/2022

Checking case documentation for accuracy before submitting information for funding Production Worker

Lee Containers - Nacogdoches, TX

July 2017 to August 2021

Answering inbound calls and data entry regarding questions and placing orders for customers. Attention to detail very critical and have an amazing understanding of the products and containers etc. Claims Review Specialist (Remote)

Dimont - Dallas, TX

July 2017 to July 2018

Excellent knowledge of damages or when a claim needs to be submitted. Review and process incoming Documents/photos for clients. Ensure that the document records correspond with data in the system. Education

Colorado Technical University (Online) Denver, CO

2018 to 2022

San Augustine High School – San Augustine, TX

2001 to 2005

Skills

• Customer Service

• Soft Skills

• Analysis Skills

• Microsoft SharePoint

• Process Improvement

• Oracle

• Quality Assurance

• Salesforce

• SAP

Bachelor of Science in Criminal Justice

Computer Knowledge

Microsoft Office, Lotus Notes, Email, Internet, PeopleSoft, CRM, Data Entry skills, Salesforce, As400, Oracle, Eldorado, VMS/Altisource, Web direct, Real Servicing, Real Doc Vault