RAHSAAN BROOKS

Kingston, Pa ***** 570-***-**** ad46gt@r.postjobfree.com

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Call Management

Product Knowledge

Appointment Scheduling

Data Entry

Scheduling

Staff education and training

Recordkeeping strengths

Report Transcription

Administrative Support

Active Listening

Documentation

Strategic sales knowledge

Conflict Resolution

Quality Control

Lead Generation

Retail store support

Delivery Scheduling

Store maintenance

Travel Planning

Sales expertise

Customer Relations

De-Escalation Techniques

Live chat support

Warranty Service

Payment Processing

Building rapport

Problem-solving abilities

Follow-up skills

Route Management

Report creation

PROFESSIONAL SUMMARY

SKILLS

Call triaging

Dispute Resolution

Receiving support

Record preparation

Call center experience

Promotional support

Customer Service

Problem Resolution

Client Relations

Document Control

Customer Education

Conflict Mediation

Professional telephone demeanor

Staff Training

Sales closing

Product Sales

Research

Account Management

Multi-line phone talent

Stock management

Service Upselling

Escalation management

Warehousing functions

Customer Service Representative, 01/2016 - 11/2019 Xfinity Comcast – 1150 PA-315 Suite A, Wilkes-Barre, PA 18702 Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Amazon driver, 01/2018 - 08/2020

Amazon – 1055 Hanover St, Wilkes-Barre, PA 18706

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Delivered goods and products to customer on time and in excellent condition. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Kept detailed mileage and fuel reports to track overall fuel costs. Coordinated efficient routes to avoid delays and optimize schedules. Maintained professional and friendly demeanor during deliveries to uphold company reputation. Customer Service Representative, 05/2020 - 02/2024 WORK HISTORY

Astound Communications – 1864 N Twp Blvd, Pittston, PA 18640 Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Developed customer service policies and procedures to meet and exceed industry service standards. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Tracked customer service cases and updated service software with customer information. Handled customer inquiries and suggestions courteously and professionally. Assisted customers in navigating company website and placing online orders, improving overall user experience.

Processed customer service orders promptly to increase customer satisfaction. business Marketing: business Marketing, 06/2016

West side ctc - 75 Evans St, Kingston, PA 18704

Continuing education in Business marketing

EDUCATION

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