Customer Service Medical Billing
Resume:
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Anna Romero
**** ***** **** ****, ** 89509* 775-***-**** * ad46g9@r.postjobfree.com
PROFESSIONAL PROFILE
Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Follow
policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
© Well-organized, manage time and priorities in multi-task environments.
«Effective problem solver, able to assess situation and identify solutions.
2 Promote teamwork through demonstrated behaviors, leadership, and effective communication.
2 Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook.
= Communication Platforms: Zoom.
2 Typing Speed: 45 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable * Collections = Co-Pay * Deductibles * Co-Insurance * EOBs
Revenue Cycle Management « Posting Payments * Government (Medicare & Medicaid) * Third Party Payers
Electronic Health Records (EHR) * Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) * Workers Compensation * Medical Office Procedures = Scheduling
Insurance Verification * Insurance Claim Processing * CMS 1500 = CMS 1450 (UB-04) « Front Office Operations
Medical Terminology * Anatomy & Physiology = HIPAA Compliance = Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION & ADDITIONAL TRAINING
Ultimate Medical Academy Associate of Science Degree — Medical Billing and Coding, 2023
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Jackson's — Sparks, NV 03/2022 - 08/2022
Retail Cashier / Customer Service
© Assisted customers by providing information and resolving complaints and provided training to new hires.
2 Processed and replenished merchandise, monitored floor stock, and ensured establishment was clean and inviting
o Issued receipts, refunds, credits, or change due to customers.
2 Maintained an awareness of all promotions and advertisements and upsold merchandise.
2 Processed merchandise returns or exchanges and provided a positive customer experience through customer care.
«2 Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts.
Express Employment Agency — Sparks, NV 03/2021 - 10/2021
Equipment Operator / Shipping Clerk / Picker
© Replenished product to be picked and boxed orders to be shipped.
«Picked orders with handheld scanner and printed shipping labels.
«2 Maintained a clean and organized workplace and worked effectively as a team member.
Natures Way — Sparks, NV 01/2020 -
10/2020
Package Handler
© Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
2 Completed tasks in the required time limits with high levels of accuracy and trained new hires.
o Examined and inspected containers, materials, and products to ensure that packing specifications were met.
«Placed or poured products or materials into containers, using hand tools and equipment, or filled containers from
spouts or chutes.
2 Removed completed or defective products or materials, placed them on moving equipment such as conveyors or in
specified areas.
2 Successfully provided expertise in company shipping software and labeling system.
Anna Romero Cont.
Pyramid Lake Marina Convenience Store — Sutcliffe, NV 10/2019 - 01/2020
Assistant Manager / Customer Service
«2 Supervised 7 other employees, created employee schedules, and ran cash register.
2 Took inventory, ordered supplies, maintained employee timesheets, and handled inbound phone calls.
2 Completed opening and closing duties, handled end of day paperwork, and upsold services.
2 Provided training to new hires, conducted interviews, and hired candidates.
eBay / Radial — Sparks, NV 03/2016 - 01/2020
Inventory Control Specialist
o Kept open email communication with companies about any questions or concerns with their product.
© Counted and organized products. verified nroduct location. and renorted lost or stolen nroducts.
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