D

Aida Deme

901-***-****

ad46fa@r.postjobfree.com

Houston, TX 77082

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. SKILLS

Inbound and Outbound Calling

Call Management

Scheduling

Information Security

Consultative Sales

Appointment Scheduling

Complaint resolution

Account updating

Data Entry

Product Knowledge

Paperwork Processing

Report Generation

Data Collection

EXPERIENCE

Customer Service Representative

San Antonio, TX

MediTech Health Services/ Jan 2023 to Sep 2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Tracked orders from start to finish to ensure timely delivery of goods or services. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Work From Home Agent

San Antonio, TX

Medical Center Navicent Health/ Mar 2022 to Jan 2023 Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.

Answered incoming calls in a timely manner and provided accurate information on products and services.

Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.

Maintained records of customer interactions, transactions, comments, and complaints. Utilized computer systems to access accounts for research purposes. Identified trends in customer feedback and reported findings to management team. Developed trust relationships with customers to ensure repeat business opportunities. Adhered to company policies and procedures while assisting customers with their needs.

Assisted customers with product selection based on individual needs. Ensured compliance with all applicable laws governing customer service operations. Processed orders accurately according to established guidelines and timelines. Followed up with customers via email or telephone as needed regarding account status or other inquiries.

EDUCATION AND TRAINING

Certificate : Medical Billing And Coding

Southern Careers Institute Inc Oct 2022

San Antonio, TX

Certificate : Cna

Southern Careers Institute Inc Oct 2021

San Antonio, TX

Contact this candidate