Customer Service Call Center

Dorothy Jones Home PH. 612-***-**** ****************@*****.***

Professional Summary

Customer service professional with over 8 years’ experience and 3 years in a call center

Intermediate Experience with Microsoft Word, Excel, Access, Outlook, PowerPoint, Access, SAP, ERP, Ariba, Customer Services/ Accounts Payables, QuickBooks and Bookkeeping.

Experience in handling over 300 calls per day in a high-volume call center environment

Provided exceptional customer service while maintaining a high level of integrity

Experience in navigating between different computer programs and screens to obtain and verify information

Verified and updated customer accounts daily in secure database

Available immediately 08/2022-Current 2023 unemployed due to Covid-19

Professional

Metasay/Xerox Corporation, 03/202*-**-**** Print Production Level 3 – Large volume print jobs for Allied Health, Mailings, laminators, punch machine operator, shrink wrapping, packaging and palletized. 05/2017-03/2019 Self employed

Rose International/Minnesota Department of Public Safety April 2019-July 2019 Administrative-

Customer Services, Microsoft Word, Outlook, Excel, and PowerPoint. Proofreading, Auditing and Researching, processing Automobiles Applications, Titles and registry. Ariba, SAP, ERP and Customer Services/Accounts Payables

Contracted to Capitol Staffing/ Willis Towers Watson (Ricoh) 09/2016 - 04/2017

Document Specialist

Updated Excel spreadsheets for management review, Microsoft word, Excel, outlook and power point. ERP, SAP, Ariba, Customer Services/ Accounts Payables/Receivables and Access.

Verified information and printed various documents

Sorted and distributed ingoing and outgoing mail

Inputted information from various documents into excel, ensuring all information for accuracy

Actively looking for

work 08/2015 – 08/2016

United HealthCare Group/Expert Global

Solutions 06/2014 – 07/2015

Customer Service/Call Center Healthcare Insurance Agent

Handled over 300 calls per day in a high-volume call center environment

Assisted Medicaid clients with questions, updates on account, accepted payments and any inquiries as needed. Ariba, SAP, ERP,, Customer Services/Accounts Payable and Receivables.

Provided exceptional customer service while maintaining a high level of integrity

Experience in navigating between different computer programs and screens to obtain and verify information

Verified and updated customer accounts daily in secure database Actively looking for

work 02/2014 – 05/2014 Searching for work

Contracted to Doherty/Data Recognition

Corporation 10/2012 – 01/2014

Data processor

Logged books information into the system, Microsoft word, excel, outlook, PowerPoint, ERP, SAP, Access and Bookkeeping. Customer Services/Account payables and Receivables

Reviewed various test scores from schools around the country and entered and updated as needed

02/2012-09/2012 Searching for work

Macy’s Department

Store 11/2011-1/2012

Fulfillment Recoveries

Provided exceptional customer service while maintaining a high level of integrity

Handle

Fulfillment/cashier and replenishment of merchandise items onto sales floor

Counted items and ensured all was accurate as needed

Used computers and scanners to verify the price of a specific item

Processed and verified all cash, checks or credit cards from the customer and furnishes the appropriate change if applicable 01/2009-10/2011 Searching for work

ABX Air 10/2007

- 12/2008

Sorter

Sorted incoming and out-going packages for shipping and receiving

Scanned and palletize packages and logged records into computer system SAP,ERP and Access

Shrink-wrapped pallets for airline freight and DHL delivery trucks

Doherty Employment

Group 02/2007 - 02/2007

Assembler

Assisted with food production and DVD assembly

Packaged and palletized products

Processed and handled shipping and receiving

12/2007- 01/2007 Searching for work

RGIS Inc 05/2007

- 11/2007 Inventory Aditor

Audited inventory at retail businesses, including Target and Barnes and Noble and HomeGoods Stores

Performed 10-key, data entry, cycle counting scanners, ensuring all information for accuracy

12/2006-10/2007 Searching for work

National Business Systems,

Inc 05/2006 - 11/2006

Customer Quality Control Specialist II

Researched mortgage documents on GMAC mortgage company’s system

Matched correct information and assigned loan account numbers to confidential documents

Utilized SAP, ERP, Ariba, Access, Bookkeeping and accounting applications as needed

Handled accounts Customer Services/Payable and Receivables

Processed business invoices and purchase orders

05/2004-04/2006 Searching for work

Wells Fargo Home

Mortgage 07/1997 - 04/2004

Operations Processor Clerk II

Worked in Customer Services/Accounts payable and Receivables, Bookkeeping

Utilized SAP, ERP, Ariba and Access. Microsoft word,excel, outlook and powerpoint

Handled account applications, filing, 10-keying and data entry

Answered question regarding home loans and looked up loans for research purposes

Answered phones and assisted with questions and inquiries as needed

Worked with post-closing underwriting and origination files

Verified and processed check deposits

Securian Financial 05/1995 - 06/1997 Administrative : Microsoft word, excel, outlook and power point. Customer Services.

Education

Dakota Community & Technical College-Class B Driving Course Certificate

Control Data Institute

Computer Business Office Technology

Minneapolis Community & Technical College

Certified Nursing Assistant - Certificate

Dakota County Community & Technical College

Class B CDL Driving Training - Certificate

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