Food Service Manager

ELIZABETH WILLIS

*** ******* ***.

Hopewell, Va. 23860

917-***-**** /***********@***.***

PROFESSIONAL SUMMARY

Experienced Food Service Manager with over 30 years of experience in the School Food Service Industry. Excellent reputation for resolving problems, planning, directing, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Seeking position as a Director, Assistant Director, and Manager SKILLS

• Multi-level Management

• Maintain Budget

• Point of Sale System

• Daily usage of Microsoft Excel / Word /

Internet

• Customer Service Satisfaction

• Staff training and development

• Conduct Staff Meetings

• Payroll Processing

• Food Safety Procedures

• Food Service expertise

• Monthly Inventory Control

• Portion Control

• Event Planner

WORK HISTORY

Long Term Substitute Teacher/ 10/22-Present

Richmond Public School - Richmond, VA.

•Provide education to students through social, academic and critical thinking skills.

•Maintain a safe environment.

•Encourage and provide support

New Hire Specialist 05/2020-9/2020

Integrity Staffing-Amazon- Petersburg

Process new hires applications, I9 process, photo

SCHOOL NUTRITION SERVICE MANAGER/ 10/2019-9/2023

Richmond Public School. Richmond Va.

Manage and train staff on HAACP procedures, enforced compliance with company policies, prepare payroll and work schedule, prepare weekly and monthly reports, maintain high standards to provide good customer satisfaction, food cost, portion control and inventory. SCHOOL FOOD SERVICE MANAGER 07/1999 to 10/2019

NYC Dept. Of Education- OFNS - Springfield Gardens, NY

• Coordinate and conduct staff training and meetings for 5 schools.

• Set and enforced service standards to provide good customer satisfaction.

• Prepare weekly and monthly reports of accountability.

• Prepare and approved employee work schedules and payroll.

• Tracked food production levels, meal counts and supply costs.

• Ensure compliance with free, reduce and paid price policies are followed.

• Maintained compliance with company policies and procedures for food safety, sanitation and quality.

• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies

• Initiate corrective actions for Dept. of Health reports.

• Communicate with Principal, Asst. Principal, Teachers, Parents regarding Nutritional needs.

• Catering for Principals and Administration, and Community Officials

• Employee progressive discipline

FOOD SERVICE MANAGER 09/1997 to 06/1999

Philadelphia School District - Philadelphia, PA

• Managed and trained Cafeteria employees

• Ensure HAACP procedures were followed,

• Purchase food and supplies for Junior High School

• Process payroll

• Supervised cash handling

• Menu Planning

SCHOOL FOOD SERVICE MANAGER 01/1991 to 01/1997

N.Y.C

• Oversee 4 or more Cafeteria and supervise 25 or more staff members.

• Purchase food and supplies to feed over 2500 students daily.

• Maintain budget and staff payroll.

EDUCATION

Cheyney University of Pennsylvania - Cheyney, PA Bachelor of Science Hotel, Restaurant and Institutional Mgt

Cornell University - New York, NY/ Certificate

Nutrition and Health Workshop Series

Safe Serve Managers Certificate

ADDITIONAL INFORMATION

Military Experience

U.S. Army Reserves - 06/1983-5/1994

Logistics Officer

Supervised a Supply and Transportation Company

364th Support Group, Ft. Totten, NY.

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