Gloria Legaspi

626-***-****

ad46d5@r.postjobfree.com

Operations & Logistics Manager with more than 30 years of professional experience leading multidisciplinary teams and coordinating transportation logistics to meet customer’s shipping and delivery needs. Hands-on team leader adept at facilitating training to develop employees into top performers, augmenting both professional and personal growth. Analytical problem solver skilled at conducting root cause analysis to identify inefficiencies and implement process improvements that optimize workflow, elevate quality of customer experience, and capture high-volume cost savings.

Area of Expertise

Transportation Logistics Linehaul Scheduling Cost Savings

Linehaul Management Trend Forecasting Root Cause Analysis

Freight Shipping & Delivery Vendor Negotiations Training & Development

Carrier/Vendor Recruiting Accts Payable/Receivables Loss Prevention & Claims

Professional Experience & Accomplishments

iShared Transportation – Fontana, CA 2021 - 2024

Service Center Manager

Strategically manage warehouse in compliance with company’s policies and vision

Oversee shipping, receiving, warehousing, distribution and maintenance operations

Setup layout and ensure efficient space utilization

Initiate, coordinate and enforce optimal operational policies and procedures

Adhere to all warehousing, handling and shipping legislation requirements

Liaise with clients, suppliers and transport companies

Recruit, select, orient, coach and motivate employees

Managed OTR Operations out of California

Provided pallet rates/large volume shipments and consolidated for multi stop loads

Managed the billing and pricing administration

Freighthawk Xpress – Ontario, CA

Director of Operations 2020 - 2021

●Managed and coordinated transportation services to meet client needs.

●Conducted strategic negotiations with third party vendors to secure cost-effective, quality labor and transportation services.

●Office organization and operations including, but not limited to, Accounts Payable, Accounts Receivable, Customer Service, OS&D/Claims and Compliance.

●Driver Management for Local P&D.

●Served as subject matter expert for Freight Data (TMS) to maintain operational efficiency, leading initial implementation and delivering continuous end user support.

Daylight Transport – Long Beach, CA

Linehaul Manager 1996 – 2020

●Managed 20-person cross-functional team and coordinated transportation logistics for nation-wide freight shipping and delivery services to meet client needs, budgets, and timelines.

●Conducted strategic negotiations with 40+ third party vendors to secure cost-effective, quality labor and transportation services, prioritizing opportunities for cost savings with every carrier.

●Analyzed previous client metrics to identify volume trends and produce accurate forecasts for shipping and delivery orders, successfully maintaining $90+M in annual spend.

●Established Owner Operator Model to achieve annual cost savings, securing trailers via company investment that effectively decreased payment rates for third party drivers.

●Employed root cause analysis to troubleshoot and resolve transportation issues in a timely and efficient manner, successfully maintaining relationships with third party vendors.

●Leveraged extensive transportation logistics experience to devise a new loop system for driver routes, successfully capturing cost savings while expanding traditional driver schedule.

●Served as subject matter expert for Truck Mate transportation management software to maintain operational efficiency, leading initial implementation and delivering continuous end user support.

●Executed key business administrative functions to sustain fiscal stability, including vendor payable audits, data entry and management, materials manifestation, and shipment tracking.

●Applied hands-on management strategies to lead year-round training and development initiatives, successfully transforming several entry level employees into managers throughout tenure.

Loss Prevention & Claims Manager

●Managed 12-person team of administrative clerks, claims adjusters, and loss prevention clerks to efficiently review customer freight claims and develop solutions that quickly resolved cases.

●Utilized root cause analysis to solve issues related to freight overages, shortages, and damages, communicating with origins and destinations while analyzing evidence such as video footage and shipping activities and updates.

●Carefully evaluated summary reports detailing customer freight claims after processing to ensure team members adhered with internal protocol throughout claims investigation.

●Applied hands-on management strategies to lead year-round training and development initiatives, successfully transforming several entry level employees into managers throughout tenure.

EDUCATION High School Diploma - Los Altos High School - Hacienda Heights, CA

CERTIFICATION Six Sigma Yellow & White Belt HazMat Training

PROFICIENCIES Hubble • Maven • Fleet Locate• Truck Mate • Microsoft Office (Excel, Word, PowerPoint)

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