Marianne Malloy

Hazlet, NJ *****

ad46co@r.postjobfree.com

+1-848-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Office Manager

Middletown family dental - Middletown, NJ

September 2022 to Present

• Greeting patients, checking in and making sure all insurance is verified and current, collecting payments, and making sure any and all paperwork is complete. Also entering patient information into the system. Making sure all returning patients have current medical histories. Collecting all new patients information and paperwork.

• Submitting complete,clear, and thoughtful narratives for patients to the insurance company with reguard to pre-authorizations for medical procedures with the goal of raising approvals which helps get patients the optimal care.

• Maintaining the schedule; making sure it is profitable and timely. Confirming all appointments and sending out text notifications.

• Answering emails throughout the day, answering phone calls and responding to messages.

• Handling any insurance payments and making sure they are properly posted and deposited. Deposits to the bank from the payments collected daily. Making sure accounts are up to date.

• Running bi-weekly office payroll and checking time clock hours for employees.

• Making sure any and all medical clearance, x-rays, doctor notes, etc are complete and reviewed before the patient is with the doctor.

• Making sure any and all credentialing is done in a timely manner for the office. This is, while not necessarily difficult, extremely important because our office at this time is primarily based in state insurance programs. They require credentialing every 60 days and with four doctors it does get time consuming. It is also vital that this is done properly to ensure our office insurance contracts stay current and up to date.

Office Administrator

Americas Best Contacts and Eyeglasses - Holmdel, NJ November 2021 to Present

Schedule patients; make sure appointments are filled for the week. Complete insurance authorizations and explain benefits to patients. Any and all daily office tasks.

Administration Office Assistant

Newman Springs Dental Care - Lincroft, NJ

June 2019 to October 2019

*Daily office tasks; answering messages, checking mail, replying to emails, contacting insurance companies, scheduling appointments.

*Calling individual insurance companies and submitting claims for patients.

*Making sure the schedule was full and confirming appointments.

*Presenting treatment plans to patients.

*Making sure the office was clean and organized.

*Taking payments and issuing refunds.

General Manager

Hambuger Patty’s - Keyport, NJ

May 2019 to October 2019

*As the manager I am in charge of all scheduling of employees.

*I make sure the restaurant is run smoothly with any problems solved quickly and efficiently.

*Daily tasks include; opening and closing the restaurant, opening and closing the register, making bank deposits.

Subout.com a US Coachways Company 100 St.Mary's

Avenue, Staten Island NY 10314 April 2018- February 2019 Assistant Manager

* As the assistant manager I was tasked with running daily office duties such as answering phones, handling customer issues, responding to emails, data entry including spreadsheets and powerpoint presentations.

* While I was the assistant manager I was also an account manager dealing directly with specific accounts handling their every day questions and concerns, collecting payment from clients and scheduling their itineraries.

* My primary objective was to handle any and all customer service issues and resolve any problems that occurred on a daily basis.

Sales Associate

Nordstrom - Menlo Park, NJ

September 2012 to December 2014

* After leaving for three years Nordstrom welcomed me back due to my prior outstanding recommendations from my previous managers.

* Since returning to work I have had more drive and dedication to develop a job with potential growth and stability.

Nordstrom - Short Hills, NJ

May 2008 to May 2009

* At Nordstrom we were trained very well in customer service. They offered many classes which taught us many different aspects of customer service and how to problem solve.

* I was asked to be acting manager while my manager was gone, this experience gave me a lot of leadership development.

* Within 7 months I was offered a promotion to become a department manager, but I declined and instead decided to focus on family.

Program Associate

Fractured Atlas - New York, NY

June 2007 to February 2008

* As a part of my graduate degree we had to intern with a non-profit in New York City for 140 hours in order to complete our degree. After doing the 140 hours required to fulfill my internship, I was asked to stay on full time as a program associate.

* I have had various responsibilities at Fractured Atlas, learning a great deal about the nonprofit sector and doing n extensive report regarding the changes in downtown Brooklyn.

* As a program associate I have been able to learn about almost every facet of the organization. I was given the opportunity to run the healthcare program in the director's absence which strives to bring low cost health to artists of various disciplines, I have worked within the liability insurance program offering various types of general liability insurance at low costs to artists, and in fundraising where I was able to work extensively with the organizations’ grant writer.

* I have written two full length reports; one as an outline for a prospective credit union, the other on a mapping project done in

Toronto.

Intern

Assemblywoman Sandra Galef - Ossining, NY

May 2005 to September 2005

* As an intern in Sandra’s office, I was able to learn a lot about the political process. My first project was writing an article for her newsletter about hybrid vehicles.

*I was also allowed the opportunities to: be a guest on her television show, attend press conferences with Hillary Clinton, research bills and write thank you notes to constituents. Education

Master of Science in Urban Affairs

Hunter College - New York, NY

August 2007

Bachelor of Science in Political Science

Adelphi University - New York, NY

May 2005

Skills

• Insurance Verification

• Fundraising

• Medical Scheduling

• Administrative Experience

• Word processing

• Communication skills

• Filing

• Medical office experience

• Computer skills

• Data collection

• Medical Records

• QuickBooks

• Office Management

• Medical Billing

• Payroll

• Research

• Clerical Experience

• Writing Skills

• Clerical experience

• Payroll

• Customer service

• Leadership

• Medical office management

• Front desk

• Sales

• Retail sales

• Supervising experience

• Cash register

• Office management

• Research

• Typing

• Cash handling

Awards

Pacesetter

September 2001

As a sales associate I had sold over a million dollars at the date I was awarded this. It is a Nordstrom company practice and very highly valued to the employees. America's Best customer service award

February 2022

This accolade was given to employees when a guest would call and speak to a corporate officer about their experience and recognition for outstanding customer service. Certifications and Licenses

Optical technician

April 2022 to Present

This certificate states that I have passed all the required classes and training to be able to administer pre-test exams on patients for the opthmalogist. I am trained and have proven I am able to perform the necessary tasks for this position.

CPR Certification

January 2015 to September 2025

Driver's License

June 2021 to December 2025

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