Customer Service Business Operations

Charles Valdez

**** *** ****** **, ***********, Texas 76086

214-***-**** ***********@*****.***

--Manager/Supervisor--

Qualifications Profile

Seasoned, astute, and goal-oriented professional, offering broad-based experience in leveraging outstanding management abilities to direct and grow business operations. Accustomed to applying excellent organizational skills in handling and maintaining efficiency of store and department processes. Capable of utilizing a lead-by-example approach to motivate and drive employees toward the achievement of high-quality results. Highly recognized for demonstrating unparalleled work ethic and superior leadership qualities. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Windows.

Areas of Expertise

General Operations Management Customer Service Administrative Services

Problem Resolution Leadership and Cross-functional Collaboration

Professional Experience

Silk Screen and Label Manufacturing Lockheed Martin, Fort Worth, Tx 2019-2024

Reference designation labeling using multiple printing devices.

Vinyl stencil design and vinyl cutting on plotting cutters

Metal panel serialization tags

Painting Contractor Self-employed Wylie, Tx 2017-2019

Interior/exterior commercial and residential painting.

General Manager American Pawn, Garland, TX 1995–2017

Oversee daily operations of multiple stores, including staffing, recruitment, cash management, forecasting, budgeting, and sales.

Manage the hiring and training of 45 associates.

Develop and implement all policies and procedures for daily operations.

Offer hands-on support in building and designing all store pawn and sales displays, as well as all jewelry and sales displays.

Plan and coordinate all store meetings, including preparation of all reporting documents for the upper management.

Maintain proper stock controls by performing manual and clerical tasks involved in receiving, preparation and stocking, issuing, shipping, physical inventory, disposition, control, and protection of company.

Can operate lift trucks and various gasoline and/or electric powered trucks and trackless trains throughout the factory areas.

Assume full responsibility in facilitating all construction, maintenance, and cleaning for the building, along with security systems and fire prevention systems, as well as security cameras.

Create and execute all marketing and advertising, including newspaper, billboards, and Facebook sites.

Notable Accomplishments:

Succeeded in increasing loan balance from $750K to $2.5M.

Generated over $50M loans and $43M sales in the last 10 years.

Brought significant reduction to inventory losses from $8K per month to $250 per month.

Earlier Career

Store Manager First Cash Pawn, Arlington, tx

Managed six separate locations within four years of employment in the company.

Production Supervisor Photo Etch, Fort Worth, Texas

Supervised production and assembly of instrumentation panels for aircraft.

Applied paint and special coatings for etching process on aircraft panels.

Supervised and trained all employees for paint and clearcoat processes.

Supervisor Harness Masters, Benbrook, Texas

Provided expert oversight to the production and assembly of instrumentation panels for boats.

Oversaw panel design, silkscreen, painting clearcoat, wiring, panel cutting, injection molding, and vacuum forming.

Maintain proper stock controls by performing manual and clerical tasks involved in receiving, preparation and stocking, issuing, shipping, physical inventory, disposition, control, and protection of company.

Can operate lift trucks and various gasoline and/or electric powered trucks and trackless trains throughout the factory areas.

Store Manager All Sports, Fort Worth, Texas

Took charge of overall retail operations of sporting goods store.

Created and designed art work for silk screening on sports uniforms and t-shirts.

Professional Development

Sales, Management, and Human Resources Training

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