Customer Service Collections Specialist
Resume:
Martha A. Hertling
*** ***** **** **. **********, Georgia 30022
913-***-**** – mobile phone
Experience
Aug. 2022-
Present
Stellantis
Collections Specialist II
Alpharetta, GA
Excels in a challenging collection environment and leads with integrity, utilizing personal knowledge, empathy, & attention to detail for each and every customer.
Leads team in overall collections for the past nine months while adhering to strict state and federal guidelines.
Not afraid to ask questions, support the team, and work towards daily, weekly, & monthly goals.
Communicates effectively with peers & upper management for the betterment of our company.
Ongoing Professional Development Training.
Proficient with Loan Manager, Genesys, SHAW, Paymentus, and Skip Tracing Programs.
Sept. 2017 – Dec. 2017 Maximus
Client Services-Child Support
Lawrence, KS
Relocated to Atlanta for partner’s position within SunTrust. Active Call Center for inbound and outbound calls. Successfully completed all training tests and requirements.
Utilized several platforms on multiple screens to assist clients with modification/court orders, status changes and verification/paternity concerns. Worked within all state guidelines to facilitate client updates and uphold the strictest of confidentiality.
Dec. 2013 – May 2015
Wegmans
Bakery-Customer Service
Leesburg, VA
Prepared and decorated baked goods in both the breakfast and cookie department while maintaining all health safety standards and requirements Increased cookie sales by 14% via teamwork through creative design and displays, as well as minimizing shrink, and taking on high volume with a positive attitude
Provided excellent customer service for custom orders and walk-up customers. Feb. 2011 – Jan. 2012
Von Maur
Sales Representative
Overland Park, KS
Maintained excellent ratings for monthly sales while exceeding quotas. Helped maintain displays and kept pace with product knowledge updates to ensure the highest volume of sales and satisfaction for customers Provided superior customer service both face-to-face and over the phone with active listening skills and enthusiasm for the product Received Gratis on a monthly basis and recognition for winning sales quotas Jul. 2002 – Jan. 2006
Sprint
Employee Benefits Coordinator
Overland Park, KS
Employee Benefits Assistance Representative, providing benefit information to to fellow employees.
Utilizing HRIS, HRMS, Assistant, Livelink, Microsoft Office Suite and other programs to successfully execute benefit changes and verify current status. Consistent with excellent Magic scores and meeting departmental objectives. Received recognition on multiple occasions from fellow employees on my excellent customer focus and service. Consistent desire to exceed expectations with every person I came into contact with via phone or email. Promoted within HR to Resolution Team where duties consisted of resolving medical benefit claim disputes between provider and insurer. Aug. 2000 – Jun. 2002
Sprint PCS
Customer Service Representative
Overland Park, KS
Held a temporary position with Kelly Services-Sprint for six months, and was hired full time with Sprint PCS in January 2001. Duties and responsibilities stayed the same.
Provide stellar service in assisting wireless customers with daily account issues and maintenance. Promoted products and rang up sales effectively. Consistently became more confident in handling escalated issues with customers and experienced faster resolution with fewer hand offs to management for resolution.
Dec. 1998 – Aug. 2000
Employers Reinsurance Corporation
Claims Representative
Overland Park, KS
Efficiently processed insurance claims for a global insurance risk transfer corporation.
Met stringent deadlines and completed follow-up activities in a timely manner. Utilized Excel and other MS Office applications to maintain files and calculate risk on a monthly and quarterly basis.
Jul. 1996 – Aug. 1998
Nine West
Assistant Manager / Manager
Overland Park, KS
Became Manager after three months as a sales representative. Was promoted to Assistant Manager of a higher revenue store after one year. Increased productivity 20% with teamwork and mentorship by Manager. Ensured training and counseling standards were upheld, staff meetings, and set daily, weekly, and monthly sales goals for employees. Conducted interviews to recruit, hire, and train qualified candidates and completed necessary Human Resources new-hire requirements. Supervised day-to-day operations of a well-known, high-profile retail outlet, and calculated daily profits and losses to be utilized in reports and projections. Education
University of Kansas
Lawrence, KS
Undergraduate studies for two years – emphasis in Sociology Skills Knowledge of MS Office Applications, Varied Retail applications - RMS, P2K, Actiview, Food Safety Training, General Office Equipment. ESN Applications: Assistant, HRMS, HRSS, HRIS, Livelink, and other HR applications.
Proficient with Loan Manager, Genesys, SHAW, Paymentus, and Skip Tracing Programs.
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