RESUME

John C Conzett Jr

HIGHLIGHTS OF EXPERIENCE:

- Strength is creating empathy with potential clients to their individual needs.

- Doing the right thing to benefit the customer and the company.

- Developed teamwork efforts to propose, close, and administer multi-location, multi-decision maker programs

- Application oriented, able to follow and customer’s needs to determine the best solutions and relating that solution to the customer and the company.

- Enjoy working with people. Good at and enjoy building relationships both with customers and within the company to accomplish targets and goals.

- Every contact with customer continually advancing the customer relationship

- Writing and editing skills for various company internal newsletters

SKILLS:

Presentation Skills;

* Competent with Microsoft Office (Word, Excel, Power Point)

* Knowledgeable with Customer Relationship Management software

* Comfortable speaking to small and large groups and at all levels of the company from factory floor to C-level executive.

* Develop programs for presentation specific for the audience

Have quiet room with desk top computer and laptop, separate line with telephone

PEOPLE SKILLS:

* Highly developed customer service skills; “putting the customer first is not a slogan but an action”

* Diplomatic skills to any type of sales situation from angry customers to the best and happiest customer (bosses too)

* Strategic planning, look to the future for and with all customers targeting new business growth with existing products

* Have organizational skills to handle multiple projects concurrently and consecutively

* Collaborate in a team environment focused on a single goal or on long term goals

EMPLOYMENT HISTORY

Teleperformance USA – (Remote Work from Home) General Motors Onstar Program; call center 6/1/2020---7/7/2021

Salt Lake City, Utah; Onstar Advisor for new car customers introducing them to the General Motors Onstar Infotainment System---Live telephone introduction to the program.

William Beaumont Health Systems – Nutrition Systems 6/2017 – 11/2019

Royal Oak, MI - worked in various kitchens, cleaning, stocking, all sections of cooking/serving areas.

State Farm- Hope Dixon Agency Sales Associate 6/2014 – 12/2016

Sales associate, had four (life, heath, property and casualty) licenses to sell insurance in the state of Michigan. Provided customer service and sold insurance policies.

Dialog Direct – Customer Advocate for Insurance 5/2012 –3/2014

Call Center for company providing excellent customer service for their clients and their customers. Answered inbound calls of customers responding to Media Ad for car insurance.

Jopat Internet E-commerce – Owner and General Manager 1/2009 – 4/2012

Developed and run two e-commerce websites selling natural supplements and outdoor decorative lawn and garden products. Sold business in 2012

Power Efficiency Corporation -National Accounts Manager 4/2005 – 11/2008

Marketed and sold a variable energy saving device for machinery. Worked on developing a market for the product through contacting target companies, providing on site demonstrations, engaging plant management in results and progress.

JC Electric Sales and Service – Sales Manager 2/2001 – 3/2005

Industrial electrical apparatus repair facility. Managed an inside and outside sales team (12 reports) in sales and servicing existing and new customer needs. Annual Sales $8M, increased margin on new product sales by 50% over a 4-year period.

Rockwell Automation – 1981- 1997

Motor Product Manager – 1994-1997

Account Manager 1988-1994

Sales Engineer – 1981-1988

Sold electric motors and drives throughout Michigan, was product specialist for motors, sold largest motors in company history.

EDUCATION

Western Michigan University – Kalamazoo, MI

Bachelor of Business Administration

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