Jessie Rodriguez

**** **** **

Phelan Ca *****

209-***-****

ad46bg@r.postjobfree.com

Professional Summary-As a General Manager I was responsible for managing the daily operations, including the selection, development and performance management of employees. In addition, I oversaw the inventory and ordering of food and supplies,optimize profits and ensure that guests are satisfied with they're dining experience. I am highly accomplished and a results driven professional with extensive experience in operations management across diverse industries. Proven track record of success in leading and optimizing operational functions to achieve business objectives and exceed performance targets. Demonstrated expertise in managing large scale events, overseeing food service operations, and directing domestic ground operations for a global logistics leader. Strong leadership abilities, highly skilled at leading teams, driving efficiency, and fostering a culture of excellence. Skilled in strategic planning, process improvement, and implementing innovative solutions to enhance productivity and profitability. Committed to delivering exceptional results while maintaining the highest standards pf quality, safety and customer satisfaction. General Manager Crown Food & Beverage 2017/Present Oversee and manage all areas of the restaurant and make final decisions on matters of importance. Financial-Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Food safety and planning-Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards,company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

Guest Service-Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Operational Responsibilities-Ensure that proper security procedures are in place to protect employees,guests and company assets.Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality and service. Personnel-Provide direction to employees regarding operational and procedural issues. Human Resource-Planning,recruitment, selection process, evaluating job performance, organizing resumes and job applications, scheduling interview, payroll, Invoice Auditing, Time clock verification, keeping employee records, Attendance records

Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees. Conduct orientation, and oversee the training of new employees. Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts. Oversee and manage all areas of the restaurant and make final decisions on matters of importance. Financial-Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Food Safety and Planning-Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards,company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

Guest Service-Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. General Manager Eminent Business Group — 2004-2017 Oversee and manage all areas of the restaurant and make final decisions on matters of importance. Financial- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Food safety and planning- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards,company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

Guest service- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Operational responsibilities- Ensure that proper security procedures are in place to protect employees,guests and company assets.Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality and service. Personnel- Provide direction to employees regarding operational and procedural issues. Human Resource-Planning,recruitment, selection process, evaluating job performance, organizing resumes and job applications, scheduling interview, payroll, Invoice Auditing, Time clock verification, keeping employee records, Attendance records

Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees. Conduct orientation, and oversee the training of new employees. Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts. Domestic Ground Operations Manager

FEDEX EXPRESS OPERATIONS MANAGER 1987-2003

• Serves as a champion for FedEx Express, Safety Above All Culture and supports all related initiatives

• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

• Human Resource-Planning,recruitment, selection process, evaluating job performance, organizing resumes and job applications, scheduling interview, payroll, Invoice Auditing, Time clock verification, keeping employee records, Attendance records

• Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub

• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the ramp agents dispatch

• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results

• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis

• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters

• Participates in the development of and responsible for administering company safety strategies and programs

• Investigates, resolves and/or escalates customer service issues, as appropriate

• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with Fedex Express policies,procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, VideoEvent Data Recorder

(VEDR) coaching, and dock safety

• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers

• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional mannerEDUCATION Education/Training

Federal Express Station One Center Management Performance Curriculum April 2, 1999 Federal Express Personal Services and Legal Certificate of Achievement April 2, 1999 Federal Express Dangerous Goods Specialist Course August 24,2001 National Registry of Food Safety Professionals August 2021 San Bernardino Food Handlers Certificate April 11, 2024