Michael Condrey

**** ***********

Charlotte, NC *8208

Phone: 828-***-****

828-***-****

Email: ad46be@r.postjobfree.com

Summary of Qualifications

Proven proficiency to arrange, organize, plan and lead fellow team members in technical projects.

Proficient at communicating technical details in terms clients/customer can relate to and interpret their requests into action.

General IT Special Expertise

• Accountable for the management of operations and enhancements of the VA Medical Center’s

hardware, software, security, network, client/server interaction and clinical applications

• Ensures System and stored file information are properly backed-up and execute system tests to

verify restoration can be attained as warranted. Accountable for coding, testing and debugging the system

to guarantee data recovery.

• Grants consultation and technical guidance to clients/customers via with the settlement of hitches

and difficulties. Report all complication to related staff members and management.

• Corresponds with fellow team member and administrators to detect and resolve system linked

issues.

• Provide PowerPoint, Word and Excel documentations to Regional and Upper management on

work schemes for future operations and projects.

• Organize and sustain collective strategies for the management of new users and overall network

configuration.

Technical Expertise Operating Systems

• Windows 2016 Server/Windows 2012 Server/Windows 2008 Server

• Windows 10/8 and Windows 7 Professional

• Linux

• Hardware: Replacing motherboards, hard-drives, CPUs, power supplies,

cooling fans, updating drivers

• Cabling: CAT 5/CAT 6

• Networking: TCP/IP, LAN/WAN, Wireless, VPN

Network Management

• AD, DNS, DHCP

Applications

• Windows Server Update Services (WSUS) Microsoft System Center 2016

• System Center Configuration Manager 2016/2012 SQL Server 2016

Microsoft

• Internet Information Services (IIS) Symantec Backup Exec

• Symantec Endpoint Protection/ Symantec Antivirus Corporate Edition

• Microsoft Office Word, Power Point, Excel, Share Point, Visio and

Access

Internship

Professional Experience 1/10/17 – 5/31/18 W. G. (Bill) Hefner VA Medical Center - Salisbury, NC

(Office of Information Technology, SBYVAMC)

IT Specialist – System Administrator

• Trained by Facility SCCM administrator to deploy software, software

updates and Microsoft updates via SCCM. Implemented OS deployment

via SCCM.

• Configure and sustain group policies for administration of client/user and

computer configuration settings as the site administrator for active

directory.

• Accountable for analysis, implementing and tracking projects assigned by

the facility CIO, VISN, Regional and National staff.

• Transcribe and retain documentation for technical and practical

customer/client use.

• Microsoft Completes Acquisition of Healthcare Software Provider

Sentillion (Test and implement a role-based toolbar application called

Launchpad with single sign-on capability.

• Information Assurance Assistant Team Leader responsible for

identification and remediation of threats, risks and vulnerabilities.

• Accountable for the configuration and maintenance of Citrix XenApp

servers.

• Responsible for the performance, reliability, security and recoverability of

server hardware, operating systems and applications.

• Assistant to the Supervisor and Senior System Administrator providing

leadership, direction, training and technical expertise to members of the

system administration team and other technical support staff.

• Implement inventory management related tasks, including elements of

item management, material coordination, and total inventory control.

• Manage supply transactions such as receipt of supply shipments,

distribution order processing, and manages paperwork associated with

supply and equipment procurements

Linux Administrative Operator

Developing server, setup, and installation making sure the system works reliably.

Setting up the architecture of the system.

Performing routine system maintenance.

Reviewing error logs and reporting the error.

Deploying changes throughout the system.

Managing and maintaining the Linux operating system.

Installing, configuring, and updating Linux systems and software.

Troubleshooting issues.

Responsible for managing and maintaining the Linux operating system

Configure, and update Linux systems and software, troubleshoot issues, and ensure the system is secure, reliable, and efficient.

In-depth knowledge of Linux commands, shell scripting, networking, and system administration.

IT Specialist – Customer Support

• Provide email and telephone support at the OI and T help desk by initiating

work orders and assisting customers with IT related issues.

• Provide desktop support and responding to help desk initiated work orders.

• Install, terminate and test CAT5e network cable

• Install, configure, and maintain computers and peripherals such as printers,

document scanners, barcode scanners, and PIV card readers.

• Ensure installation of the latest operating system service packs, security

updates and software updates via WSUS and SMS 2012

• Configure and maintain group policies for managing user and computer

configuration settings. Safeguard and warrant systematized network closets

when supplementing or detaching patch cabling

• Identify and settle complications in reaction to customer/client described

occurrences

• Create and maintain system documentation certify that Help Desk

procedures and IT resource Data is precise.

• Give timely response to difficult tendencies and outlines in technical

support to Project Managers and upper administration.

IT Customer Service Analyst

• Planning the arrangement of actions necessary to accomplish the any

given assignment. Install, configure and support VA permitted software

applications.

• Install, configure, and maintain computer hardware and computer

peripherals.

• Create and maintain Windows domain user accounts and groups. Assign

system privileges to appropriate groups. Safeguarding the assimilation of

IT programs and services

• Creating clarifications to assimilation /interoperability concerns; devising,

improving, and organizing IT security procedures that link pre-existing

and impending production prerequisites, and employ or broaden, improve,

or boost the current structural design; building consigned undertakings;

linking intricate methodological constraints to novice or nontechnical

customers and clients.

• Organizing and rendering updates to higher administrative executives on

multifaceted / provocative concerns. Comprising vital Network Security

/IT growth developments from planning to reinforcement; calculating the

efficiency of inducted technical schemes and amenities; and specifying

assistance on and formulating explanations to an extensive array of related

technical Network Security problems and concerns.

Work Experience

10/03/1991- 10/03/2003 First Union National Bank/Wachovia National Bank Wells Fargo Mailroom Data

Entry Processor 3 (Charlotte, NC)

The Mailroom Data Entry Processor 3 position is typically responsible for processing incoming

and outgoing mail throughout the US and abroad. A mailroom clerk may weigh and prepare

letters and packages for delivery by another source as well as sort incoming mail for inter-office

delivery. Loading and unloading deliveries trucks and operate large machinery such as a forklift

on occasion. Cleaning and maintaining a clear workplace. Problem solving skills cultivated in a

customer service roles.

Parts Sales Manager, February 2006 - March 2011

AUTO Zone, Charlotte, NC

• Managed Parts Department of auto parts retailer. Allocates and balances assignment among

employees in harmony with conventional workflow or job concentration and ensures timely

accomplishment of assigned workload. Sustains current knowledge and answers questions of

other employees on techniques, policies, directives, or other procedures as necessary and obtains

vital information or decisions from supervisor on problems.

• Monitors status and progress of work and makes day-to-day adjustments in accordance with

established priorities.

• Opened and closed the store. Maintains stock at primary and secondary inventory locations for all

Charlotte area locations, including pulling stock inventory and material from inventory for

delivery, replenishing stock inventory, interacting with customers to resolve issues, maintaining

records on stock levels. Responsible for item inventory; sorted all parts and managed

merchandising

• Organized the work schedule for 1st and 2nd shift employees. Performs inventory using bar code

equipment and resolves differences between records and physical count of stock. Make certain

areas are cleaned in accordance with Auto Zone principles as published in infection control

guidelines.

Housekeeping W-2

7/1/18 – 3/16/19 W. G. (Bill) Hefner VA Medical Center - Salisbury, NC

• Able to adjust tone and style in proportion to customers/clients’ knowledge

of the specific topic. Can explain complex issues to colleagues and clients

alike.

• Makes beds, remove and changes sheets, towels, and other linens.

• Thoroughly cleans guest room to include dusting, waxing and polishing

furniture, sweeping floors, vacuuming and shampooing rugs, emptying

ashtrays and wastebaskets, and sanitizing lavatories.

05/12/19- 10/24/2022

Medical Reimbursement Technician (GS-6)

Remote/Work from Home

Oteen V. A.: MACPAC - 128 Bingham Rd Asheville, NC 28806

Phone 828-***-****

• Accountable for the confirmation of US Armed Forces Veterans' insurance coverage for inpatient and outpatient services.

• Validates benefits, policy number, pre-certification prerequisites, Insurance contact information, and effective dates of coverage.

• Accountable for all reimbursable billing undertakings containing consideration of (professional services and facility services, sharing agreements, Medicare, and pharmacy billing, etc.)

• Confirms that all billable cases are recognized and that bills are generated.

• Acquires data required for tort cases, workman's compensation, OWCP, and personal injury cases.

• Certifies claims for billing purposes confirming entitlement and referring uncertain coding for review.

• Accountable for billing, including humanitarian, workman's compensation and no-fault auto calamities.

• Employs payments to the proper bill or refunds to the applicable party.

• Implements follow-up on explanation of benefits received from third-party carriers to maximize revenue and reviews payments to safeguard reliability with insurance policy terms.

9/15/2022- 11/26/2023

Pride Staff Employment Agency

Remote/Work from Home

5 Regent Park Boulevard, Unit 12

Asheville, NC 28806

Position: Help Desk IT Analyst 1

Main Job Duties and Responsibilities

●Respond to requests for technical assistance from customers and clients, via phone, chat or email

●Diagnose and resolve technical hardware and software issues of all store in the company

●Research questions using available information resources (KB’s Knowledge Base Solutions)

●Advise user on appropriate action (IT Helpdesk Team Assistance)

●Follow standard help desk procedures

●Log all help desk interactions

●Administer help desk software

●Follow up with customers and users to ensure complete resolution of issues

●Redirect problems to correct resource

●Identify and escalate situations requiring urgent attention (Escalate specific issue to Technicians)

●Track and route problems and requests and document resolutions

●Resolve technical problems with Local Area Networks and Wide Area networks

●Prepare activity reports

●Inform management of recurring problems (Store Outages/Wi-Fi Issue/Store-wide issues/etc.

●Stay current with system information, changes and updates (Daily)

●Help update training manuals for new and revised software and hardware

●Train computer users as necessary

●Remote into computer and other devices (Pin pads/handhelds/printers/employee/manager software etc.

●Customer Service and Soft skill/Profession interactions with all Ingles employee that call the Helpdesk

My References

●Tisha Stowe: Phone 980-***-**** Email ad46be@r.postjobfree.com

●Sean Brandon: Phone 704-***-**** Email ad46be@r.postjobfree.com

●Umar Abdul Haqq: Phone 704-***-**** Email ad46be@r.postjobfree.com

●Willie Jones: Phone 704-***-****/704-***-**** Email ad46be@r.postjobfree.com

●Brain James: Phone 818-***-**** Email Tecboy08@yahoo.

Personal Qualities

• Self-Motivated with a strong concentration on Attention to Detail, Problem

Solving and Customer Service oral communication.

• Able to adjust tone and style in proportion to customers/clients’ knowledge

of the specific topic. Can explain complex issues to colleagues and clients

alike.

• Have a positive attitude, which allows for a smooth flow of productivity without

much supervision.

• Leadership ability which stems from a assembly of assorted other soft skills,

for example, a general positive viewpoint on any posed issue. With the capacity to

communicate efficiently and a skill for both self-motivation and motivating

others.

• Self-awareness and ability to know when to accept responsibility for any errors

with a beneficial amount of humility.

Objective

Pursuing a career with a solid company, that will give me an opportunity to enhance my

professionalism and technical skill in Information Technology (Network Security)

Education

Bachelors of Science in Computer and Information Science/Network Security (September 2016)

ECPI University Charlotte, NC

• GPA 3.35

A.S. Computer and Information Science (February 2014)

ECPI University Greensboro, NC

Major: Information Technology (Network Security)

• Member, Phi Theta Kappa Honor Society

• Actively Pursuing CCNA

SKILLS

• Customer service/Organizational skills/Managerial experience

• Microsoft Office - Word, PowerPoint, Excel, Visio, and Access

• Email Services (Exchange 2013) and Internet Research

• Linux administration – Fedora, Apache, Redhat, Ubuntu and Yellow dog

• Database Management (Visio/Access)

• Web interface design Website Management

• Cisco - Routers/Switches

• Windows Server 2012/Active Directory/PowerShell/Exchange 2013

• Networking Security (Ethical Hacking/Virus Removal)

• Wireless security/Securing networks/Computer Repair

• Information Technology Project Management

• 4 years US Armed Forces (ARMY) Telecommunications E-4, Served in Operation Desert Storm

Extra-Curricular Involvement

ECPI University (Charlotte Campus), President of the Veterans Students Organization (2016).

Contact this candidate