John Anthony Costanzo

Austin, TX

512-***-****

ad46b0@r.postjobfree.com

Summary:

Experienced professional in accounts receivable, collections, and cash application, boasting over a decade of industry expertise.

Demonstrated ability to effectively manage portfolios, retrieve payments for overdue invoices, and navigate complex issues within diverse industries.

Proficient in utilizing a variety of software including SAP, Oracle, QuickBooks, and Microsoft Office Suite to streamline processes and enhance productivity.

Collaborative team player with strong communication skills, adept at working closely with cross-functional teams to ensure seamless operations and resolution of customer issues.

Meticulous attention to detail in managing accounts, processing payments, and executing necessary actions to maintain accuracy and compliance with company policies.

Committed to delivering exceptional customer service while upholding high standards of quality, sanitation, and regulatory compliance.

Software: SAP, Skip Tracing, D&B, Get Paid, J.D Edwards, Oracle, Great Plains, Quick Books, Cisco ERP, Authorize.net, Net Suite, Microsoft Office Suite; (Word, Excel, Outlook)

Education:

B.A. Media Arts: New Jersey University (formerly Jersey City State College)

Veseris, Austin, TX

Jan 2024 to Feb 2024

Accounts Receivable/Collections – B2B

Successfully retrieved payment for an overdue invoice owed by Veseris.

Managed accounts within the Central Division, totaling 1,000 in number.

Lifted any holds or restrictions previously placed on these accounts.

BOON-GROUP, Austin, TX

Sep 2023 to Jan 2024

Accounts Receivable - Collections and Cash Application

Process payments using ACH, credit card, lockbox, and check methods.

Manage a portfolio comprising over 1,500 accounts.

Pursue collection of overdue invoices (B2B) via phone, email, mail, and text.

Generate credit forms and execute necessary write-offs.

Collaborate closely with sales and billing teams to address complex issues.

Heb Parmer/Whitestone, Cedar Park, TX

Nov 2022 to Sep 2023

Department Lead

Manage the department floor for under 10 team members.

Check shipments for out-of-date and damaged products to ensure freshness and quality.

Provide great customer service.

Organize and clean prep areas, freezers, coolers, wareroom, and sales floor.

Clean and sanitizes display cases; properly operates / maintains equipment.

Maintain standards in shrink, safety, inventory control, and sanitation.

Complied with department / store operating procedures and federal /state regulations.

Enable Dental, Austin, TX

May 2022 to Nov 2022

Collector

Collected on past due invoices by phone, email, Mail & Text

Portfolio of over 2,500 accounts

Followed aging report and contacted customer by phone, email and mail.

Created invoices.

Worked closely with sales & management, resolving complex issues and set-up payment plans.

Create credit forms and write off as required

Assure software inc. Austin, TX

Oct 2020 to May 2022

Accounts Receives - Collections and Cash Application

Collaborated with collections agencies to address uncollectible accounts.

Processed payments using various methods including ACH, credit card, lockbox, check, and cash.

Contacted customers regarding overdue invoices via phone, email, mail, or text.

Resolved intricate issues and aided in establishing payment arrangements.

Liaised with Sales and Management teams to resolve complex issues.

Established and managed payment plans.

Managed a portfolio consisting of over 2,000 accounts.

Healthtronics, Inc. Austin, TX

Jul 2016 to Oct 2020

Collections Representative

Responsible for collection on past due invoices for Medical Equipment.

Portfolio of over 2,500 accounts

Secured payment for DME services through contact/follow-up on third-party payers and individuals.

Assisted to prepare claims appeals.

Work with billing to correct misapplied payments, reverse late charges, direct deposit, overpayment and other insurance errors.

Determine accounts to list with outside collections agency per collections policy.

Specialist assigned to interface with other departments on internal issues.

Prepare correspondence or invoices for accounts that require special handling.

Consulting Assignments

Mar 2016 to Jul 2016

Collections Representative & Accounts Receivable

Followed up on overdue invoices via phone, email, mail, or text to collect payments.

Conducted credit limit assessments using D&B.

Processed various forms of payment including ACH, credit cards, checks, lockbox, and cash.

Generated credit forms and managed write-offs as necessary.

Collaborated closely with management, sales, and billing teams to resolve complex issues.

Arnold Oil, INC Austin, TX

Oct 2013 to Mar 2016

Collector Representative & Accounts Receivable.

Collected on due invoices (Phone, Email, Mail or Text.)

Portfolio of over 3,000 accounts

Applied payment (ACH, Credit Cards, Checks. Lockbox & Cash.

Worked closely with sales & management, resolving complex issues and set-up payment plans.

Provided invoices to customer & sales.

Epicore Software, INC Austin, TX

Jan 2011 to Oct 2013

Collections

Collected on past due invoices

Portfolio of over 2,000 accounts.

Worked closely with Sales & Management to resolve issues and holds.

Pitney Bowes, Newark, NJ

Mar 2007 to Oct 2010

A/R & Collector

Communicated with clients via phone, email, mail, or text to collect overdue invoices.

Managed a diverse portfolio comprising more than 3,000 accounts.

Processed payments utilizing multiple channels such as ACH, credit cards, checks, lockbox, and cash.

Collaborated closely with sales and management teams to address complex issues and establish payment arrangements.

Delivered invoices to customers and provided necessary documentation to the sales department.

Spiral Binding, Totowa, NJ

Oct 2001 to Mar 2007

Accounts Receivable/Collections

Oversaw a portfolio comprising more than 3,000 accounts.

Processed payments utilizing diverse methods including ACH transfers, credit cards, checks, lockbox, and cash.

Collaborated closely with sales and management teams to address intricate issues and establish payment arrangements.

Distributed invoices to customers and provided necessary documentation to the sales department.

Managed the collection process for outstanding invoices through various channels such as phone calls, emails, mail, and text messages.

Consulting Projects (Best-Foods- Thomas English Muffin, Unilever, Spiral Binding, Pitney Bowes)

1999 – 2001

(B2B), NJ

Collected on due invoices (Phone, Email, Mail or Text.)

Portfolio of over 3,000 accounts

Applied payment (ACH, Credit Cards, Checks. Lockbox & Cash.

Worked closely with sales & management, resolving complex issues and set-up payment plans.

Provided invoices to customer & sales

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