SHEILA NOHAR

**** ***** *****, ****** ****, FL, *3844 · 863-***-****

ad46af@r.postjobfree.com

To obtain a challenging position utilizing my skills and abilities, allowing me to achieve professional growth within your organization.

SKILLS & COMPETENCIES

Ability to adjust to a fast-paced environment

Self-motivated and committed individual

Detail-oriented with strong organizational skills

Excellent interpersonal and communication skills

Confident, reliable, enthusiastic, and creative

Strong knowledge of Operational Excellence

Ability to multitask and prioritize tasks effectively

Strong leader with the ability to build morale

EXPERIENCE

2022 – PRESENT

CONCIERGE, HIDEAWAY CLUB AT STOREY LAKE, kissimmee, fl

-Serve as the primary point of contact for guests, providing information and personalized recommendations while visiting Storey Lake

-Facilitate guest requests booking chiki hut events, reserving cabanas, selling merchandise, as well as coordinate transportation arrangements

-Created spreadsheets for month end inventory, employee timesheets, including updating guest sign in sheets, as well as created flyers for seasonal specials

-Open and close the resort, ensuring all facilities are properly secured and operational, merchandise is restocked, and concierge desk is ready for a new day

-Managed cash transactions, including handling guest payments, providing change, and reconciling cash drawers accurately

-Cleaned and maintained the lobby area, ensuring a welcoming and sanitary environment for guests

2014 – 2021

SENIOR OPERATIONS ANALYST, American Express, toronto, ca

-Prepare and upload month end Oracle journal entries for ledgers

-Maintained monthly ledgers in a current status for the Unidentified, Corporate Suspense and Consumer Suspense ledgers

-Liaised with banks, various departments and foreign AMEX departments to resolve customer inquiries

-Created training manuals and trained staff in Mexico, India, Argentina and new hires within the Canadian department

-Coordinated daily with 3rd Party Payment Processing Centre, Symcor, to resolve miscellaneous cheques that are missing information to be posted to customer accounts

2006 – 2014

LEDGER ANALYST, American Express

-Credit Balance Refunds on active and cancelled accounts

-Worked closely with Compliance departments

-Balance and clear ledger items for month end

2005 – 2006

BANK SERVICES CROSS TRAINING, American Express

-Worked return cheques

-Bank deposits and adjusted customer accounts

-Currency Exchange

1997 – 2005

RESEARCH ANALYST, American Express

-Researched missing payments on customers’ accounts

-Contacted banks for ATM disputes

-Car rental disputes with American Express Insurance

-Airline disputes for flight cancelations and merchant disputes for client purchases

1995-1997

TEAM LEAD OF PAYMENTS, American Express

-Supervised and managed team of 30 direct reports

-Hiring, training and development of team

-Contacting Merchants, banks, travel agencies, fraud compliance, collections, and credit department to resolve customer payment cases

-Liaised with Chicago office on backlog of customer dispute cases

1984 – 1995

CUSTOMER SERVICE SPECIALIST, American Express

-Reading and responding to customer letters

-Answering customer inquiries

-Opening cases and working to resolve customer issues

1982 – 1984

MICRO-FICHE OPERATOR AND FILING CLERK, American Express

-Pulling copies of archived micro-film

-Purging and reorganizing filing system

1981 – 1982

SECRETARY OF MERCHANT SERVICES, American Express

-Answered phones, scheduled meetings & prepared month end reports

EDUCATION

JUNE 1980

DIPLOMA, timothy eaton business & technical school

Business and Math

REFERENCES AVAILABLE UPON REQUEST

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