Customer Service Data Analyst
Resume:
Cornelius
Williams
*******************@*****.***
Westland, MI 48186
Bold Profile
Skills
• Table Bussing
• Warehouse/picker
• Dishwasher
• Server
• Set Up Procedures
• Tray Passing
• Attention to detail
• Food Running Skills
• Detailing Equipment
• Customer Service and Data Analyst
• Bartending
• Computer tech skills
• Technical proficiency
• Quick learner
• Problem solving
• Empathy
• communication
• Table Bussing
• Server
• Set Up Procedures
• Tray Passing
• Bank Deposits
• Food Running Skills
• Detailing Equipment
• Customer Service and Data Analyst
• Bartending
• Computer tech skills
Education
West Valley College
Saratoga, CA • 2019
No Degree : Music Education
University Of Phoenix
Phoenix AZ 2022
BA Degree: Business Management
Professional Summary
Highly Motivated and goal oriented professional with excellent customer service, Seeking a position that matches some of my skills listed below. I have a open availability with a strong willingness to work.
Work History
Amazon- Picker
Detroit MI 06/2023 – 03/2024
• Picking products that customers has ordered and placing them in a bin which is then sent down to shipping.
Tesla – Assembly worker
Fremont CA 04/2022 – 05/2023
• Installed doors on tesal
Get insured – Call center Rep Cleveland Ohio 04/2021 - 01/2023
• HANDLE a high volume of inbound and outbound calls in a timely manner
• follow communication scripts and use knowledge of the companys products and services to go off script when necessary
• identify customers needs, research issues, resolve complaints, and provide solutions
• build positive relationships by going above and beyond with customer and esuring that all questions, cancellations and confirmations are handled appropriately
• met all daily qualitave and quantiative targets for myself and team. achived all objectives for service, produtivityand quality
Instaworks Gigs - Catering Server
San Francisco, CA • 03/2019 – 03/2021
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Assisted customers in selecting menu items, answering questions and providing general information.
• Replenished condiments and other supplies at tables and service bars.
• Maintained clean and safe work environment.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Cleared dishes and glassware quickly following each course.
• Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Arranged linens and table settings according to seating plan and event theme.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Inspected dishes and utensils for cleanliness.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
• Processed customer payments to accurately record transactions.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Maintained flexible work schedule to meet event needs.
• Washing dishes and glass ware
McDonlads - Cashier
Santa Clara CA • 08/2015 - 05/2019
• Helped customers navigate applications and in-store technology.
• Answered questions about food allergies and addressed customer concerns.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Worked flexible schedule and extra shifts to meet business needs.
City Of San Jose - Receptionist
San Jose, CA • 06/2011 - 02/2013
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Corresponded with clients through email, telephone, or postal mail.
• Assisted with onboarding new clients and securing paperwork completion.
Randstad - Google Tech Lead
Mountain View, CA • 01/2009 - 03/2011
• Analyzed work to generate logic for new systems, procedures and tests.
• Designed and developed analytical data structures.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Inspected equipment, assessed functionality and optimized controls.
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