Sandhyasri Gorige

+1-510-***-**** ad468t@r.postjobfree.com San Jose, California 95112

PROFILE SUMMARY

●Over 6+ years of experience in Information Technology, specializing in Software Quality Assurance Testing, proficient in Manual testing of Web applications, Salesforce, and Mobile Applications

●Highly Proficient in Software Development Lifecycle - handling, designing, developing Test plans, and hence providing Test Estimations in the Agile SCRUM Model.

●Well versed with various testing stages, testing types, testing techniques and quality work products.

●Good working experience on UI, Postman for testing and validating various web services used in the application.

●Knowledge in Automation tests with UI path and selenium.

●Experience with reviewing and analyzing Business Requirements and creating Test Plans, Test Cases, Manual Testing, Test Scripts, Test Estimation & Requirement Traceability Matrix.

●Professional expertise in Smoke Testing, Back-end Testing, User Acceptance Testing (UAT), Functional Testing, Positive/ Negative Testing, System Testing, Regression Testing, GUI Software Testing, Ad-hoc Testing, Cross Browser/ Cross Platform Testing, UI Validation, Web Services, Boundary Value Testing.

●Knowledge in (New, Renewal, Add-on) Opportunity Creation, CPQ (Configure Price Quote) quote creation, CLM (Contract lifecycle Management) contracts to accounts, Handling multiple accounts MAE, Deal Desk, BDR, Renewals, SDR in Sales Cloud.

●Very good experience in using SharePoint for maintaining all project related information.

●Ability to adapt to new environment quickly, strong team player, committed and an enthusiastic learner.

TECHNICAL SKILLS

Software Testing

Requirements & Design Analysis, Matrix Designing, Test Case Designing, Uploading Test Cases in RALLY and sending Daily status. End to End Integration Testing and Regression Testing.

Databases

SQL

Applications

NGF (Next Generation Forecasting), TOAD, PG Admin, POSTMAN, Cassandra graph, SFDC(Salesforce)

Web Technologies

HTML, CSS

Processes

Agile-Scrum

Test Management tool

Rally, Jira, TestRail

Operating Systems

Windows, Mac

Automation

UI Path, Selenium (Java)

Salesforce

Salesforce Admin, CPQ (Configure Price Quote), CLM (Contract lifecycle Management)

PROFESSIONAL EXPERIENCE

Client: Cisco Systems, Inc., San Jose, CA April 2023 to Till Date

Role: Software Quality Assurance Tester

Project: NSE Support Software

Project Description: Network Support Team deals with Customer Support case creation and resolution over Salesforce and NSE dashboard. Resolving a case includes assigning the relevant support engineer to resolve it at the earliest, track the status of the case, communicate over calls and emails, and collect the customer feedback.

Responsibilities:

●Working as a Salesforce test engineer.

●Involved in Requirement Analysis, Test Design, Test Data Preparation, Execution, Defect Management, Test Closure activities & Status Reporting.

●Testing API’s using Postman tool.

●Prioritized test scenarios based on user stories story points.

●Performing Ad- hoc tests for the RMA process.

●Working with Salesforce Case, Contacts, Accounts, Opportunities.

●Providing test data to various team members to validate the important test scenarios.

●Participated in review sessions, test planning meetings, sprint review meetings, sprint retrospective meetings with product owners.

●Using SQL queries in the Developers console for testing data.

●Provides status updates to the leadership team.

●Logging defect and story progress tracking on Jira Tool.

Environment: Jira, zephyr, POSTMAN, SFDC(Salesforce),SQL.

Client: ForgeRock Oct 2022 to April 2023

Role: Software Quality Assurance Tester

Project: ForgeRock Enterprise System

Project Description: Enterprise System team is focused on improving the Salesforce experience and delivering best in class technical solutions to ensure a seamless and delightful experience for users on Sales Cloud. We are working with the Business stakeholders of different verticals such as Sales, Finance, Product Management, Pricing, Marketing, Customer Success and legal.

Responsibilities:

●Understanding and analyzing the business requirements and functionality of the system.

●Involved in Understanding functional and Nonfunctional Requirements given by client and analysis of the same.

●Preparing and executing the test cases as per the requirement.

●Manual API testing using Postman tool.

●(New, Renewal, Add-on) Opportunity Creation, CPQ (Configure Price Quote) quote creation, CLM (Contract lifecycle Management) contracts to accounts, Handling multiple accounts MAE, Deal Desk, BDR, Renewals, SDR in Sales Cloud.

●Supporting different test stages like integration testing UAT, regression testing, UI testing, Smoke testing etc.

●Participate in Sprint/iteration planning sessions, where stories of next iteration are discussed and estimated with story points.

●Analyzed test bases to identify requirement gaps and minimize the risk of missing value-based requirements.

●Participate in Defect Triage meetings representing the QA team and ensure fixed delivery on time.

●Used Test Management Tool Test rail to create repository of the test cases, create/track defects and for Reporting

●Involved in preparation/maintenance of Test Planning tracker, Test execution tracker, Test Review tracker.

●Direct interaction with stakeholders on requirement discussions and delivery results.

●Collecting User story details from BA.

●Attend daily scrum calls with DEV for status on each user story of the script.

●Testing Ad-hoc request which comes from production.

●Manual Testing of the application end to end.

●Taking part in sprint deployment releases

●After release taking part in hotfixes deployment releases.

Environment: Jira, POSTMAN, SFDC(Salesforce), AEM, Veeva

Client: Cisco Systems, Inc., San Jose, CA Jan 2020 to Sept 2022

Role: Software Quality Assurance Tester

Project: NGF (Next gen forecasting)

Project Description: NGF is an application and forecasting tool where Cisco forecast their business for current and future weeks and months, NGF pulls Opportunity data from Salesforce and modify according to NGF UI, NGF is linked to a Big database, Oracle and salesforce database. NGF is used by Cisco sellers all over the world to log business to next 5-Quarters.

Responsibilities:

●Understanding and analyzing the business requirements and functionality of the system.

●Involved in Understanding functional and Nonfunctional Requirements given by client and analysis of the same.

●Preparing and executing the test cases as per the requirement.

●Verifying the web service response by validating in the database using the Postman tool.

●Manual API testing using Postman tool.

●Data validations using Toad for Oracle EDW, Cassandra Graph, SFDC (Salesforce) DB’s.

●Using SQL queries in the Developers console and Toad DB for testing data.

●Supporting different test stages like integration testing, system testing, End-2-End testing, UAT, regression testing, UI testing, database testing, Smoke testing etc.

●Participate in Sprint/iteration planning sessions, where stories of next iteration are discussed and estimated with story points.

●Participate in Defect Triage meetings representing the QA team and ensure fixed delivery on time.

●Used Test Management Tool Test rail to create repository of the test cases, create/track defects and for Reporting

●Involved in preparation/maintenance of Test Planning tracker, Test execution tracker, Test Review tracker.

●Review with clients to discuss issues/risks/follow ups.

●Assistance for UAT and BAT.

●Attend daily scrum calls with DEV for status on each user story of the script.

●Testing Ad-hoc request which comes from production.

●Manual Testing of the application end to end.

●Taking part in sprint deployment releases

●After release taking part in hotfixes deployment releases.

Environment: Jira, Rally, TestRail, Oracle Toad, Cassandra graph, PG Admin, POSTMAN, SFDC(Salesforce).

Client: First Tech Credit Union Feb 2018 to Jan 2020

Role: Software Quality Assurance

Project name: FTFCU (First Tech Credit Union) Project Description:

First Tech Federal Credit Union (or First Tech) is a federally chartered credit union headquartered in Hillsboro, Oregon. It is regulated under the authority of the National Credit Union Administration (NCUA). First Tech has over 465,000 members, and over 10 billion dollars in assets with 40 branches, located mostly in high technology business centers of California, Colorado, Oregon, Washington and five other states and Puerto Rico. It was the first financial institution to offer telephone interactive voice response access and online banking. First Tech announced their decision to replace existing desktop and mobile banking platforms while also converting members to a new bill payments provider.

Responsibilities:

●Business Study on Test Requirements and System.

●Knowledge Transfer from Previous Vendor teams and documenting the same.

●Involved in Understanding functional and Nonfunctional Requirements given by client and analysis of the same.

●Involving in Identification of test Scenarios for modules assigned. Provided daily Test execution status reports to the management.

●Performing smoke testing, Regression testing, integration, Sanity, E2E and system testing.

●Work with the development and support team to investigate bug reports.

●Participating in Scrum meetings with Onsite and Offshore teams.

●Assist new joiners in the team by providing Knowledge Transfer on Application and Project.

Environment: Jira, Android, IOS & Web Testing, Windows.

EDUCATION

Bachelor of Technology, Computer Science and Engineering, Jawaharlal Nehru Technology University, Hyderabad, India 2013 - 2017

Coursework: Software Testing Methodologies, Computer Programing, Computer Organization, Data Structures, Java Programing, Design and Analysis of Algorithms, Distributed Systems, Information Security, Object Oriented Analysis and Design, Web Technologies, Operating Systems, Computer Networks, Cloud Computing, Linux Programing, Design Patterns, Data Warehouse and Mining, Information Retrieval systems, Cloud Computing, Mobile Computing

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