LinkedIn: www.linkedin.com/in/diez-v-de-yehezkel-pollardsm-7a5b2b2b9

E-mail: ad4670@r.postjobfree.com

SUMMARY

Dedicated and reliable Assistant of 6 years with excellent administrative and organizational skills. Collaborative

leader with an outgoing, positive approach and firm skills in client/staff engagement. Motivated to drive success

within an organization to optimize service capacity and patient experience.

• Over 6 years exposure to diverse office/hospital environments and patient populations as a Medical

Administrative Assistant at Princess Margaret Hospital, a Medical Centre in North York, the Women’s

Health Research Chair’s Office (York University), and as a Recruitment Sourcer (Options Consulting

Solutions).

• Passionate and accomplished business ambassador as a Benefits Specialist in a high-volume corporate

environment providing remote on-call support for union and association members in the United States &

Canada.

• Technically savvy quick learner, comfortable learning new systems and working with databases, EPIC,

OSCAR, Microsoft Office, Excel, Outlook, CRM platforms, and data management.

• Excellent Customer Service & Confident communicator (written and verbal communication), attentive

listener and skilled at building rapport with diverse individuals.

EDUCATION & CERTIFICATES

York University Bachelor of Science with Honorsin Psychology, 2020

3.8/4.0 GPA

Canadian Red Cross Standard First Aid & CPR/AED level C (for Healthcare Providers [HCP])

Meets CSA Std. Z1210-17 –Intermediate. Certificate number: 102438679. Expiry Date: 2024-06-13. Issue Date: 2021-06-14. Issued

in: ON

Basic Life Support (HCP)

Certificate number 102438678. Expiry Date: 2022-06-14. Issue Date: 2021-06-14. Issued in: ON

York University Advanced Leadership Certificate, 2020

Received training on interview skills, intentional leadership, emotional intelligence, empathy, self-assessment and

communicating feedback.

WORK EXPERIENCE

University Health Network (UHN)- Princess Margaret Hospital, Administrative Assistant Level II

Full-time Hybrid, Toronto, ON, Canada. December 2022-present

• Coordinate administrative work under the Staff Scientist, Surgeons, and Head of Operations in the Surgical

Oncology Program by triaging patient referrals, appointment/procedure related tasks, resolving incoming

faxes, emails, calls and other requests in a timely manner while maintaining strict confidentiality in all

patient and staff relations.

• Work under minimal supervision, provided training for 5 staff and initiated processes to optimize workflows.

• Refined organizational and communication skills as the single point of contact for clinical related

matters: providing diverse solutions and building rapport with staff, physicians, nurses, patients, and

the extended University Health Network.

• Advanced use of EPIC EMR system.

SM

Women’s Health Research Chair’s Office, Office Assistant

Casual Hybrid, York University, Toronto, ON, Canada. May 2018 – present.

• Work collaboratively across a multi-disciplinary team by supporting internal projects, data entry and

various project tasks, including reports in a timely manner, adhering to strict deadlines.

• Assisted in developing strategies to disseminate and increase the uptake of research guidelines, creating

tools for different end-user groups.

• Ability to set priorities with accuracy and pivot according to changing demands in a multitasking environment.

• Experience liaising with senior officials and senior leadership.

• Honored to be a recipient of the Lillian Meighen Wright Maternal Child Health Award, Women’s Health

Research Office certificate and Dr Jackman award in recognition of my contributions to the Chair’s

projects and initiatives.

Green Clinic West, Administrative Assistant

Full-time Onsite, North York, Toronto, ON, Canada. April 2022 –December 2022

• Implemented the clinic’s health marketing initiatives to build its digital presence and brand.

• Tended to all administrative tasks including but not limited to: Filing, scanning, answering phone calls

and emails, booking patient appointments.

• Procuring and storing of confidential test results via EMR systems.

• Inventory control management- frequently checking office/medical supplies and ensuring a continuous flow of

supplies.

• Demonstrated flexibility and excellent interpersonal, communication, and organization skills with strong

attention to detail.

• Ability to prioritize in a fast-paced environment.

• Advanced use of OSCAR EMR system.

Options Consulting Solution, Recruitment Sourcer/Recruiter

Full-time Hybrid, Toronto, ON, Canada. November 2021-April 2022

• Experience supporting a People team with administrative tasks, including recruiting, onboarding, and

offboarding.

• Partnered with our clientsto guide them through their recruitment and HR consulting needs, including executive

recruitment.

• Conducted interviews and reference checks of prospectsfor variousjob opportunities.

Globe Life, Benefits Specialist/Insurance Agent

Full-time Remote, Toronto, ON, Canada. Jul 2020 – Feb 2021.

• Developed superior communication skills over high volume phone calls and Zoom appointments for

400+ employees (members of workers’ unions and associations in the US & Canada).

• Worked under the mentorship of the regional manager to engage clients in specific initiatives designed to

maximize business value and build/maintain authentic relationships through which I attained over 100

referrals from clients.

• Customer relationship Management (CRM) using Planet Altig and Mobile Planet (company’s

adaptation of Salesforce) to manage daily activity including calls, emails, making client-specific notes

to follow up on personalized requests etc.

• As the Subject Matter Expert (a qualified ethics/professional practice, life, accident, and sickness Benefits

Specialist) I held presentations and distributed information of products and programs to clients with detail,

using a client-focused approach (based on the individual’s need analysis

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