LEAH MILLER

*** ******* **, ********, ** *****

Phone: 219-***-****

Email: ad4667@r.postjobfree.com

Ability Summary

Energetic and friendly Front Desk/Customer Service Professional with experience providing administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships.

Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

Supports managers with business documentation, data entry, and professional demeanor at all times.

Customer Service: problem-solve customer issues using communication skills.

General office skills: faxing, filing, copying, scanning, and answering phones.

Case Management: enter data in customer's records, update profile information, case note client's records.

Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.

Ability to multitask effectively in a fast-paced environment.

Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.

Technology snapshot: MS Office: Word and E-mail, and Internet savvy.

Employment History

11/2001 - 11/2023 Family Support Specialist

Family Focus Inc., Wheatfield, IN

Worked with clients in their homes with daily life duties, communicating issues to supervisor.

Assured quality of service provision while protecting integrity and respect for families served.

Optimized the home environment for the physical and mental well-being of children who at risk of being abused or neglected and their families.

Assisted with strengthening the parent-child relationship and meeting informational other needs.

Established a trusting relationship with at-risk families by initiating and maintaining client contacts records.

Responded to emails, phone calls, text, and voicemails per policy.

Performed other duties as assigned by the supervisor or Director.

Delivered services in a cultural competent fashion.

Respected with confidentiality; demonstrated ability to follow HIPPA policies and procedures.

Excellent attendance, worked as team to achieve goals set by company.

Education History

General High School Curriculum

High School Diploma North White High School, IN

Early Childhood Education

Bachelor's Degree Purdue University, Lafayette, IN

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