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Quality Assurance Case Manager

Location:
Dallas, TX, 75225
Posted:
April 22, 2024

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Resume:

Tanya Thomas

Dallas, TX *****

214-***-****

ad4640@r.postjobfree.com

SUMMARY

Throughout my career, I have experience in a leadership role within a mortgage industry and legal document review. I have demonstrated the ability to be flexible, in tight deadlines, stay organized and prioritize work flow. Work well with other with communication skills, problem solver and in high pressure production environment. EXPERTISE

FHA VA, HAMPS, HAFA, Reverse Mortgages,

Retail Banking, Legal Review, Default

Prevention, Compliance, Quality Assurance,

Mortgage Services, Foreclosure, Claims, Loss

Mitigation, Policy & Procedures MSP, VLS,

Fortracs, Early Resolution, Excel advance, MS

Word, Loantrac, LPS, AS400, DCMS, Word

Utility, 2.0, Lexis

PROFESSIONAL EXPERIENCE

SBA - Ft. Worth, TX 10/2017 -8/2023

Paralegal Case Manager

Legal review documents before submitting to case managers.

Team Lead assistance with training.

Submit reports to team and manager.

Review initial loan closing documents.

Contact insurance agent to verify homeowner coverage and endorsement information.

Pull recorded mortgage off county website.

Disburse funds to borrower either by mail or EFT. Genpact - Richardson, TX 09/2016 –02/2017

Closer

Analyzed loan documents to insure accuracy.

Cleared all condition/advisory to insure loan will close on time.

Updated tax certification, verify HOI, verify CPL is correct and uploaded in system.

Collaborate with title company or broker to verify all fees been applied correctly.

Sent final documents to title company. Upload using Share point to keep track of all work performed.

Amerihome - Dallas, TX 05/2016 –09/2016

Document Specialist

Cleared all advisories/conditions.

Responsible for uploading all documents that’s needed to complete closing.

Submit all documents required to underwriter and upload information onto a share point.

Updated tax certification, verify HOI, verify CPL is correct.

Upload all documents

Nationstar - Irving, TX 06/2015 - 05/2016

Reverse Mortgage

Analyzed loan documents to insure accuracy.

Verified all documents signed and recorded.

Updated tax information from county website and mortgage insurance certificates.

Prepared servicing packages, collateral package, and compliance package.

Once packages prepared submit packages to HUD.

JP Morgan Chase -Irving, TX 03/2005 -09/2013

Pre Fund Analyst/Closer/Claims/ Payoff /Loss Mitigation Specialist

Reconciled fees entered into CLOSER by closing department.

Contact closing and title department to request corrections on HUD -1 and Closer.

Once HUD is approved wire is ordered.

Support team and floor as a second reviewer due to my extensive knowledge.

Utilized checklists provided by Production Quality and Closing Controller.

Reviewed title commitment, appraisal and other loan documents to insure all pertinent information is put into the system correctly.

Audit files, Quality control checks and coordinate with brokers and attorneys for preparation of closing documents.

Title will send funding documents for funding authorization.

Review purchased correspondent loans and funding of the loan.

Responsible for collecting supporting documentation, researching ledger transactions and accurate entry of data in appropriate systems. Reviewed systems for outstanding advances or disbursements for items eligible to be claimed.

Collected and maintained supporting documentation in organized claim files. Entered information into claim application. Proactively identified problems, and developed an appropriate resolution. Investigated, resolved and responded to errors.

Documented steps in ensuring compliance with internal and external policies and procedures

.Responsible for follow up to ensure claim is paid and file a supplemental claim for additional claimable amounts if necessary. Participate in active critique of current processes and initiatives to improve claim filing efficiency and accuracy.

EDUCATION

High School

Wilmer Hutchins

Champion Real Estate

Certified Notary expire 8/ 2026

*References upon Request



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