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Assistant Manager Call Center

Location:
Nampa, ID
Posted:
April 22, 2024

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Resume:

JULIE NEEDS

Nampa, ID *****

ad4637@r.postjobfree.com

+1-208-***-****-

OBJECTIVE: To acquire a position with a reputable employer that will utilize my current skill set and advance to a position that will benefit both the employer and me as we both grow with the demands of the future.

Work Experience

Restaurant Hostess

Denny’s

· Greeted customers with the daily special, seated them on a rotation, took and filled their drink/appetizer orders, made desserts for the waitresses, cashed them out after the end of their visit than I would help bust tables.

· I answered phone calls and handled customer complaints fairly. I took orders To-Go over the phone and walk-ins, assembling the order was part of the responsibilities.

· I folded silverware in napkins, restocked misc. items in the front, the back and the waitress islands, maintained cleanliness in the entry by wiping down glass cases, doors and windows. Swept the floor and moped, if necessary, cleaned menus and booster/highchairs, took out garbage and cleaned bathrooms. Restaurant Waitress

Denny’s

· I greeted customers with the daily special, answered any questions they had about the facility, staff or menu, upsold items when I could, handled their complaints about the food with the kitchen staff, made desert dishes, made their drinks and dessert, cashed them out if needed.

· I maintained cleanliness in my section by busting tables as quickly as possible, vacuuming during slow times, wiping down and restocking table condiments and wiping fingerprints off the walls and windows.

· I prepared silverware for the next shift, restocked the back and helped other co-workers when I could. Assistant Manager/Crew Member

Fast Food Burger King

· I was assistant manager within a year of my hire date, I wasn’t manager because of my age.

· I was cross-trained in all areas of the restaurant including: front, drive-thru, kitchen, team member trainer, customer service, opening the store, closing the store and management duties. Factory Employee at Precor and Amalgamated Sugar:

· I worked as a floater at Precor learning all the different parts of the assembly that needed refined.

· I worked for the sanitation dept. at amalgamated sugar cleaning a story area and helping other areas as required by management.

Misc. Positions for Labor Ready

Labor Ready

· Counted inventory of screws, nuts, washers and bolts for a company.

· Maintained and operated a vendor stand at a baseball game in a fully established stadium in Seattle.

· Cleaned elderly homes.

· Cooked and assembled food delivery for the elderly and disabled.

· Picked up and delivered food/groceries for varies customers and employers thru Sales for CutCo Cutlery and Eddie Bauer Call Center Door Dash.

· Scheduled in-home sale pitches by phone. Offered specials to those I deemed worthy that were only offered by sales associates at their own risk. Created potential customers through word of mouth, door to door offerings or using co-workers, friends and family members.

· Took cat-o-log orders over the phone in a call center reading from a script. Upsold items or suggested other items to go with their order as populated by the computer system. Answered customer questions about the products material, wearability, sizing and color. MEP

Construction Office/Field Trailer for Valley Electric, Veca, Redbuilt:

· Created blueprints using AutoCAD R132-R2018.

· Created 3-D Models Using AutoCAD MEP and Revit.

· Generated emails, spread sheets, word documents and misc. other office needs using microsoft office.

· Filed jobsite paper work, directed phone calls, shipped and recieved packages, booked lunches, ordered office supplies and attended varies office meetings.

· Disgined floor and roof joist and trusses using company software, created and ordered material from manufacturing plants and kept track of discrepancies of material sold vs. needed. Education

Associate of Applied Science in Computer Aided Drafting & Design ITT Technical Institute - Bothell, WA

September 2018 to March 2020

Skills

• Revit

• Drafting

• Residential Cleaning

• AutoCAD

• Construction

• Telemarketing

• Computer Skills

• CAD

• Assistant Manager Experience

• Door-to-Door Experience

• Communication skills

• Analysis skills

• Time management

Certifications and Licenses

Food Handler Certification



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