Data Entry Services Manager
Resume:
KEVIN MURRAY
Atlanta, GA
************@*****.***
Obtain a full-time position to utilize my management, training/development, sales and marketing experience for the advancement of your company.
Achievements Bank of America National Sales Achievement Award Authorized to work in the US for any employer
Work Experience
Director
NCE - Atlanta, GA
January 2021 to Present
• Support the greater fundraising team in efforts to: Identify, research, cultivate and secure partnerships and sponsorship
dollars with corporations whose philanthropic mission aligns with the needs and opportunities
• Maintain and manage donor engagement, corporate volunteer support, and external events
• Track volunteer hours, data entry, and quarterly reports; updating volunteer handbook; create volunteer policies and procedures as needed; and manage annual volunteer evaluations
• Collaborate with the Donor Services Manager, maintain and assist with all donor acknowledgements and data entry
• Identification, research, cultivation, and solicitation of monetary gifts
• Partner with Donor Services Manager to assist with monthly and annual database financial reconciliation with Finance
Training and Development Manager
GMR - VA/NC
January 2019 to January 2021
• Manage daily tasks of the retail boutique
• Coordinate and facilitate virtual and in-person training for Fortune 500 companies
• Assist new hires with on-boarding and development
• Initiating marketing campaigns to increase sales and brand awareness
• Conduct training analysis to determine gaps, retention rates and performance metrics Sales Associate
WorldStrides - Richmond, VA
January 2015 to January 2019
• Soliciting high schools to travel to Europe, Asia, and throughout the United States
• Creating campaigns to Market and introduce new travel abroad countries and programs
• Measuring kpi to measure returning travel schools to increase sales performance and exceed sales goals
Channel Manager
Bank of America Corp. - Richmond, VA
January 2008 to January 2015
• Overseeing onsite team leads for the Home Loans Channel
• Collaborating with Subject Matter Experts (SMEs) to gather data and processes to create training materials, job aids and desktop reference guides
• Create and facilitate PowerPoint presentations via web-based sessions for training objectives
• Provide VP with updates and feedback from managers to enhance associate development strategies Marketing Supervisor
Long Fence and Home - Beltsville, MD
January 2003 to December 2008
● Management of the sales and promotions department
● Coordinated marketing promotions at home and garden sites
● Managing 20+ sales and marketing employees
● Exceeding monthly sales goals while maintaining cost efficiency
● Capitalizing on demographic research to achieve maximum sales results
● Recruitment via internet inquiries, major publications, colleges and universities in the Maryland, Virginia and Washington D.C. areas
Assistant Marketing Manager
Paramount Builders - Richmond, VA
January 2001 to December 2003
● Managing a sales and marketing team of 10+ employees to sale and market company products
● Assisting the Marketing Manager with recruiting, managing and training marketing teams
● Coordinating and implementation of employee portfolio and benefit packages
● Facilitating new hire training, field development and performance support
● Tracking team performance and providing reports for upper management analysis Customer Care Representative
Martin Call Center - Richmond, VA
January 1999 to December 2001
Wall Street Journal Account
● Selling the Wall Street Journal to large and small businesses for economic, family/business relationships and global news
● Designed and implemented campaigns for new and existing clients Accu-Chek Account
● Designed and implemented campaigns to people with diabetes with the assembly and proper use of their diabetes care products
● Maintained relationship with client for continuous campaign efforts Education
High school diploma or GED
Skills
• Digital Marketing
• Email Marketing
• Google Analytics
• Instructional Design
• Team Management
• Telemarketing
• Search Engine Optimization (SEO)
• Human Resources
• Microsoft Outlook
• Social Media Management
• WordPress
• Public Relations
• Google AdWords
• Analytics
• Web Development
• Branding
• Mobile marketing
• E-commerce
• Multichannel marketing
• Project management
• Pre-sales
• Account management
• Business development
• Training & development
• Customer relationship management
• Microsoft Access
• Facebook Advertising
• MailChimp
• Hootsuite
• Leadership
• Sales management
• Analysis skills
• Salesforce
• Content creation
• Product management
• Project management software
• Agile
• B2B marketing
• Events Management
• Adobe Creative Suite
• CRM Software
• User Interface (UI)
• Computer Networking
• Marketing Automation
• Content Development
• Web Design
• User Experience (UX)
• HTML5
• CSS
• Windows
• Google Ads
• Google Docs
• SaaS
• Presentation skills
• Pricing
• Lead generation
• Territory management
• Market research
• Customer service
• AI
• B2B sales
• Agency management
• Inside sales
• Upselling
• Machine learning
• AP style
• Graphic design
• Keyword research
• Content management systems
• Journalism
• Copywriting
• Adobe Photoshop
• Vendor management
• NetSuite
• SharePoint
• Interviewing
• Event marketing
• Data collection
• Negotiation
• Customer segmentation
• Product demos
• Enterprise sales
• Qualitative research interviewing
• Banking
• Forecasting
• Affiliate marketing
• Customer support
• Financial management
• Project / program management
• PCI
• ACH
• Direct sales
• SEM
• Cold calling
• Print advertising
• Sales
• Editing
• Constant Contact
• Nonprofit management
• Volunteer management
• Experience with children
• Childcare
• Behavior management
• Product development
• Driving
• Typing
• Website management
• Contracts
• Shipping & receiving
• Event planning
• Program development
• Project leadership
• Web accessibility
• Data analysis skills
• Motivational interviewing
• Proofreading
• Adobe Acrobat
• Data analytics
• DocuSign
• Supervising experience
• Fact checking
• Process improvement
• Google Search Console
• Content management
• Adobe InDesign
• Adobe Illustrator
• Database management
• Employee relations
• Office manager experience
• Time management
• Marketing
• Sports coaching
• Google Suite
• Copy editing
• Databases
• Information security
• Content marketing
• Behavioral health
• Quality control
• P&L Management
• HubSpot
• Budgeting
• Social media marketing
• Creative writing
• Operations management
• Payroll
• Outside sales
• Web analytics
• Door-to-door
• Mac OS
Certifications and Licenses
CPR Certification
Assessments
Customer service manager — Proficient
August 2021
Managing customer service representatives and resolving customer issues Full results: Proficient
Marketing — Highly Proficient
August 2021
Understanding a target audience and how to best communicate with them Full results: Highly Proficient
Management & leadership skills: Planning & execution — Familiar August 2021
Planning and managing resources to accomplish organizational goals Full results: Familiar
Outside sales — Proficient
August 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Expert August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert
Social media — Familiar
March 2022
Knowledge of popular social media platforms, features, and functions Full results: Familiar
Sales skills — Highly Proficient
January 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
October 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Expert
August 2021
Level of motivation and discipline applied toward work Full results: Expert
Sales fit — Expert
August 2021
Measures the traits that are important for success in sales positions Full results: Expert
Active listening — Proficient
August 2021
Actively listening and appropriately responding in conversations Full results: Proficient
Customer service — Familiar
July 2021
Identifying and resolving common customer issues
Full results: Familiar
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Retail customer service — Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Social media — Familiar
March 2022
Knowledge of popular social media platforms, features, and functions Full results: Familiar
Marketing — Familiar
April 2022
Understanding a target audience and how to best communicate with them Full results: Familiar
Customer service — Familiar
July 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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