Customer Service
Resume:
“I possess a versatile array of independent work skills, fortified by my expertise. I excel in market research, data analysis, and comprehensive planning, including budgeting and risk management. My proactive learning approach, combined with extensive experience, consistently empowers me to exceed expectations in every task I undertake."
WORK EXPERIENCE.
Jun 2024 – Oct 2024 TRANSCRIBER DOCCM Co., LTD Silom Road, Silom, Bang Rak, Bang Kok, Thai Land
Analyzed data and conducted market trend research to inform strategic decision-making. Provided advice and recommendations to the Company's Board of Directors based on thorough market analysis.
August 2022 – Currently BUSINESS ADVISOR
o CHIGIRI JAPAN CO., LTD. – Dist.7, HCMC (Start Up) o LE PHAN EDUCATIONAL EQUIPMENT COMPANY LIMITED – Dist.10, HCMC o KANDA EDUCATION, Tan Binh – Dist, HCMC
o ……
• Plan and Develop a Business Development Strategy Planned the business development strategy for the entire company system on an annual, quarterly, and monthly basis.
Organized the implementation, evaluation, and adjustment of plans to align with market trends and realities.
Analyzed data and conducted market trend research to inform strategic decision-making. Provided advice and recommendations to the Company's Board of Directors based on thorough market analysis.
• Market Research and Analysis
Conducted targeted market research and analyzed competitors, market conditions, and product offerings to propose pricing policies and develop effective business strategies. Developed appropriate sales targets and policies to drive sales activities and maximize profitability.
• Sales Promotion and Training
Effectively organized and implemented promotional programs to enhance sales for the company's jewelry brands.
Conducted training and development sessions for Sales Department personnel to enhance their skills and knowledge.
Evaluated the quality of Sales Department personnel periodically to ensure a high-performing team capable of meeting company objectives.
• Strategic Advisory Role
Provided strategic advice to the Board of Directors on business development and related areas to support overall company growth and success.
May 2020 – July 2022 MANAGING DIRECTOR ALASKA VIET NAM – Tan Binh Dist, HCMC
• Spearheaded creative solutions to drive business growth, focusing on crafting development plans, forecasting sales targets, and identifying market opportunities.
• Established and nurtured positive relationships with customers, fostering collaboration with colleagues on marketing and sales strategies, and actively participating in industry events.
• Engaged enthusiastically in networking activities, prepared persuasive sales presentations, conducted effective training sessions, and contributed to productive sales meetings.
• Played a pivotal role in surpassing the company's annual revenue target by 30% NGUYỄN THỊ HƯƠNG
(Christina)
24/12/1990
P: +84 902 59 6869_ VN
P:+66-625-***-*** _ThaiLan
E:*****.*******@*****.***
Zalo, Skype:
Ad: Tân Bình, Tp. HCM,
Viet Nam.
Ad: Chaturathit Rd,
Makkasan, Ratchathewi,
Bangkok, Thai Lan.
SKILLS
Negotiation Skills
Strategic Planning
Problem-Solving
Sales and
Presentation Skills
Business
Development
Market Analysis
Adaptability
Communication
Leadership
EDUCATION
§ The University of
Economics, Ho Chi
Minh City (UEH) -
Bachelor's Degree in
Business
Administration.
§ Saigon College of
Economics and
Technology (SACET) -
Diploma in Business
Administration.
§ PTI Education
Training Group (PTI) -
Certification in Cash
Flow Management
§ PTI Education
Training Group (PTI) -
Certification as a Chief
Marketing Officer
(CMO)
compared to the initial estimate, thereby significantly contributing to its development and achievements
Oct 2018 – May 2020 REGIONAL DIRECTOR GAIA International Education Development Corporation – Phu Nhuan Dist 10, HCMC.
• Oversaw all business activities, including planning, implementation, and market analysis.
• Managed licensing processes for life skills education and cultivated strong relationships with educational authorities and schools.
• Successfully introduced our training program to all schools in Binh Duong province within just 6 months.
• Achieved contract signings for program implementation in all secondary and primary schools within 4 months, surpassing the company's planned timeline of 6 months.
• Achieved a market coverage of 80%, significantly elevating our company's reputation and success in the education sector.
Nov 2016 – Sep 2018 BUSINESS DEVELOPMENT MANAGER MAC International – Global Immigration & Investment Services - Dist 1, HCMC.
• Managed risks to ensure the prompt and high-quality execution of plans.
• Developed detailed business plans and provided consultancy services for Vietnamese clients seeking investment opportunities in the Australian market.
• Achieved monthly, quarterly, and annual sales targets while coordinating the development of guidelines and customer care initiatives.
• Successfully secured $2 million in investments from two enterprises within just 1 month and 15 days, exceeding the company's 6-month target.
• Demonstrated consistent achievement of work targets, showcasing exceptional performance and dedication.
Feb 2014 – Sep 2016 SALES & MARKETING MANAGER Biosun– Global Immigration & Investment Services - Dist 1, HCMC.
• Tasked with achieving sales objectives, revenue, and profitability targets.
• Developed new customer relationships while maintaining existing ones. Explored opportunities for cross-part sales and design.
• Collaborated closely with the Marketing team to develop and execute brand enhancement strategies, utilizing various platforms including social media and CRM systems. Played a pivotal role in implementing the company's long-term growth strategy.
• Successfully contributed to achieving sales targets and growing the business. Played a key role in recruitment, training, and employee management within the department.
Contact this candidate