W

Ernest

Whitehead

757-***-****

ad4626@r.postjobfree.com

m

Hampton, VA 23669

SUMMARY

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Focused Installer trained in installing equipment for commercial and residential facilities in adverse weather conditions. Extensive understanding of safety protocols for general construction and carpentry. Maintains up-to-date knowledge of equipment and product services to educate and answer customer questions. Knowledgeable about handling hazardous materials, cleaning building areas and maintaining equipment. Experienced in management areas such as records administration, team meetings and working well with the public. Conversational skills. Dedicated Custodial Supervisor focused on maintaining smooth and efficient custodial operations. Proficient in inventory purchasing, cost-control strategies and work delegation. Bringing . years' experience and desiring a permanent position with the opportunity for career advancement.

SKILLS

Snow Removal

Electric Clippers

Inventory Management

MSDS Knowledge

Cleaning and Sanitizing

Buffing and Waxing

Janitorial Equipment Familiarity

Facility Maintenance

Heavy Lifting

Leaf Blowing

Maintaining Building Security

Positive Team Player

Safety Procedures

Worksite Preparation

Maintenance and Repair

Worksite Safety

Blueprint Reading

Time Management

Knowledge of Industry Best Practices

Following Safety Practices

Customer Service

Construction Knowledge

Taking Precise Measurements

Positive Attitude

Quality Checks

Work Orders

Loading and Unloading

Professional Appearance

Service Documentation

People Skills

Team Building

Active Listening

EXPERIENCE

Custodian

Hampton, VA

Riverside Behavioral Health Center/ Aug 2021 to Current Organized custodial closets to easily find equipment and supplies. Completed sweeping and vacuuming, glass cleaning and trash collecting. Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.

Cleaned floors and surfaces by sweeping, mopping, dusting and polishing. Discarded cardboard boxes and trash in compactors and balers. Stripped, sealed, finished and polished floors to maintain longevity and health. Operated industrial cleaning equipment to quickly complete custodial tasks. Maintained accountability for building keys, master keys and access cards. Moved equipment and furniture to thoroughly clean space. Wet and spot mopped to clean floors and other surfaces in public corridors. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Swept and power washed outside building to keep sidewalks and parking lot clean. Reported interior and exterior maintenance needs to managers. Responded to emergency cleaning requests to meet client expectations. Operated carpet extractors and floor buffers according to instructions. DAFAMILY PROFESSIONAL CLEANING

Williamsburg, VA

Management & Training Corporation/ Mar 2018 to Aug 2022 Hired and onboarded team members to meet immediate and expected demand. Managed scheduling, training and inventory control. Guided employees on understanding and meeting changing customer needs and expectations.

Kept business entrances clean, tidy and professional in appearance. Followed safety processes for all manual and electric cleaning equipment. Lead Custodian

Williamsburg, VA

William & Mary/ Feb 2017 to Aug 2021

Maintained building interiors with routine deep cleaning of high-traffic areas. Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places. Followed safety processes for all manual and electric cleaning equipment. Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises. Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on basis.

Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Waxed, treated and polished flooring and high-traffic surfaces to support longevity. Discarded cardboard boxes and trash in compactors and balers. Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Followed company uniform, performance and security policies with every job. Reported or resolved observed hazards observed and followed up to verify resolution. Moved equipment and furniture to thoroughly clean space. Head Custodian

Yorktown, VA

York County Schools/ Dec 2012 to Feb 2017

Checked and stocked inventory throughout facility to meet expected demands. Operated industrial cleaning equipment to quickly complete custodial tasks. Performed landscaping tasks and removed litter to maintain grounds. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Wet and spot mopped to clean floors and other surfaces in public corridors. Maintained accountability for building keys, master keys and access cards. Handled, labeled, and stored various hazardous chemicals and solutions safely to prevent injuries.

Stripped, sealed, finished and polished floors to maintain longevity and health. Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.

Transported, repaired, cleaned and maintained furniture, presentation rooms and equipment.

Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places. Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises. Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on basis.

Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Washed exterior and interior windows and trim, using ladders to access elevated windows.

Identified major repair and maintenance needs and notified management of concerns. Followed safety processes for all manual and electric cleaning equipment. Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Supported special events by setting up, arranging and removing decorations, furniture and supplies.

Implemented innovative step-savers, reducing average cleaning time per room. Assistant Manager

WASHINGTON DC, DC

Configurations Office Interiors/ Nov 2004 to Mar 2017 Enforced company policies and procedures to strengthen operational standards across departments.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

Recruited and hired qualified candidates to fill open positions. Oversaw daily operations, maintenance and administration of various properties. Maintained current understanding of company offerings to better serve customers and team members.

Showed tenants around properties, highlighting features and redirecting concerns to capture interest.

Reviewed leases to guarantee proper level of service for tenants. Collaborated closely with management team to roll out functional and strategic initiatives.

Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up. Implemented business strategies to maximize tenant satisfaction and reduce vacancies.

Minimized waste by employing specific experiencing and cost-cutting strategies. Directed sales and marketing plans to maximize rental income and increase occupancy rates.

Oversaw storewide merchandising benchmarks to maintain operational excellence. Compiled and assessed performance data, converting information into improvement plans.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Created and revenue reports to track trends and proactively adjust management strategies.

Organized resources and minimized waste to protect company interests and complete projects on time.

Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.

Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.

Allocated resources and materials to respective departments to accommodate needs. Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.

Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Delegated assignments based on team strengths to optimize floor coverage and service levels.

Worked closely with customers to understand needs and resolve diverse issues. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Followed advice to improve leadership and supervisory skills. Delegated tasks to team members based upon skill level and to achieve organizational goals.

Led employee performance evaluations and rewarded top performers to retain quality personnel.

Resolved customer inquiries and complaints requiring management-level escalation. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Delegated work to staff, setting priorities and goals. Interviewed prospective employees and provided input to HR on hiring decisions. Proposed or approved modifications to project plans. Assigned work and monitored performance of project personnel. EDUCATION AND TRAINING

BBA: Business Administration And Management

University of District Columbia Apr 2003

WASHINGTON DC, DC

High School Diploma

Benjamin N Cardozo High School May 2000

WASHINGTON DC, DC

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