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Customer Service Commercial Manager

Location:
South Semoran, FL, 32822
Posted:
April 22, 2024

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Resume:

Natalia Velez Munera

**** ********* **. #***,

Orlando FL. 32822

ad4610@r.postjobfree.com

+1-954-***-****

Objective

As a highly skilled and motivated professional, I am seeking a challenging role in a dynamic organization where I can leverage my strong commercial and administrative skills, exceptional interpersonal abilities, and unwavering commitment to achieving results. Career Profile

• Commercial Manager with 10 years of experience in the decoration sector, specializing in managing retail chains. My experience in managing both B2C and B2B sales teams has given me a well-rounded understanding of the sales process.

• A proven track record of success in managing complex projects, collaborating with cross- functional teams, and delivering exceptional customer service.

• Ability to identify opportunities for growth, develop effective strategies, and build lasting relationships with clients and stakeholders.

• Motivated leader, results-oriented.

Professional Experience

CEO and Founder, Style Add-On (Agosto 2023-Present)

• Develop and execute strategies to promote the company and acquire clients; contact clients, follow up, and prepare quotations.

• Establish public relations.

• Handle administrative and accounting tasks.

Commercial Manager, Marcopolo Arte (May 2022 – Agosto 2023)

• Make monthly and annual sales budgets.

• Lead and supervise a team of 5 sales representatives to achieve monthly and annual sales targets.

• Develop and execute strategies to increase market share and profitability of the company.

• Establish relationships with B2B and B2C clients (KAM for Sodimac, Falabella, Tugo).

• Implement and monitor KPIs to evaluate team performance and company performance.

• Also administrative roles (budgets, contracts, Human Resources).

• Handling of all imports and exports of the company. CEO and Founder, Party Zone (May 2020 – May 2022)

• Finance and Business administration.

• Online Marketing.

• Contact with clients and suppliers.

• Hand making products (decoration kits, baskets, gifts). Commercial Manager, Arborit (November 2018 – March 2020)

• Make monthly and annual sales budgets.

• Lead and supervise a team of 6 sales representatives to achieve monthly and annual sales targets.

• Develop and execute strategies to increase market share and profitability of the company.

• Establish relationships with key clients (KAM for Sodimac, Falabella, Exito).

• Handling of all exports of the company.

Commercial and Marketing Manager, Marcopolo Arte (February 2013 – November 2018)

• Lead and supervise a team of 6 sales representatives to achieve monthly and annual sales targets.

• Develop and execute strategies to increase market share and profitability of the company.

• Establish relationships with key clients (KAM for Sodimac, Falabella, Exito).

• Handling of all imports and exports of the company. Certifications

• Leadership and Management Skills. Crestcom

• Communicative Skills. Georgetown University

• Foreign Trade Imports and Exports.

Education

• 2006 – 2011

Bachelor’s degree in International Business, Universidad de Medellin. Medellin, Colombia. GPA: 4.29/5

• 2013 – 2015

Master’s Degree in Marketing, Universidad de Medellin. Medellin, Colombia. Skills

• Language: English (C1 – IELTS). Spanish (Native).

• Computer Skills: Microsoft Office.

Additional Skills: Team work oriented, development and execution of strategies to increase sales, ability to synthesize and analyze information, highly professional, enthusiastic, responsible, observant, detail oriented, and organized.

Additional Information

• References available upon request.



Contact this candidate