Mary Alice Garcia

Customer service Representative

**** ******** ******

Apt 1232

San Antonio, Tx. 78245

210-***-****

ad4605@r.postjobfree.com

Objective

Adaptable professional with 5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service Representative for your company. Education

South San High School

GPA 3.23

2806 Navajo St

San Antonio, Tx. 78227

Key Skills

Time management

Easily able to adapt.

Patient and empathetic

Clear Communication Skills

Problem-solving

Whiskey Smith

Waitress May 2022- Sept 2023

· Greeting and serving customers, provide training to new employees, handle difficult customers, ensuring timely delivery of drinks.

· Maintain a clean organized bar. Adhere to safety regulations per TABC requirements. Alorica/ BESTEGG

Customer Service Representative June 2021- May 2022

· Receiving inbound and outbound calls solving and /or educating customers on specific account information, concerns, and inquiries.

· Listen actively and establish rapport. Use computer software applications to properly service customers’ accounts.

· Adhere to financial services compliance regulations and security policies.

· Understand and adhere to all policies and procedures. Premier Emblem,

Customer Service Representative Aug 2019 – March 2021

· Informed clients of procedures and pricing by explaining and answering any questions they had.

· Ensured their orders were distributed correctly and in a timely manner. 2 / 2

· Managed most complex customer service complaints, inquiries and issues.

· Utilized operational systems to process purchase of products and services. Baptist Health Systems/ Vanguard Associates

Customer Service Representative Jan 2018- June 2019

· Served as a liaison between patients, insurance companies and provider representative.

· Contacted customers to collect past due accounts, assist with request, questions, and problems regarding pending settlements.

· Establish and maintain effective and cooperative working relationships with branch personnel and coworkers.

CONNS HOME

Collections Specialist

· Demonstrated superior customer service skills, patience, and diligence with each account.

· Executed department strategy plan to collect delinquent accounts.

· Resolved client billing problems while applying good customer service skills.

· Communication with customers via telephone inbound and outbound dialing system.

· Controlled collection efforts of accounts in organized professional and efficient timely manner Leadership

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References

Available upon request.

Contact this candidate