Andrea T Thrower

**** ********** ***** ****** ***: 203

Statesboro, Ga 30458

Cell: 912-***-****

Email: ad45zo@r.postjobfree.com

Summary:

Dedicated Medical Assistant, Sales Associate, and Customer Service Specialist; skilled with technical, clerical, and patient support. Always delighted in giving a helping hand to the those in need.

Walmart Vidalia, Ga

Sales Associate of Apparel

07/2022 - 4/2023

• Maintains merchandise presentation by stocking and rotating merchandise

• Removing damaged or out-of-date goods

• Setting up, cleaning, and organizing product displays

• Signing and pricing merchandise appropriately

• Securing fragile and high-shrink merchandise

Health Care Assistant Vidalia, Ga

Mrs. Loretta Darby/Jennifer Darby

5/2021- 3/2022

• Turning or moving patient

• Gathering medical supplies

• Bathing patients

• Grooming patient by brushing their hair, teeth, etc.

• Feeding patient and documenting their food and liquid intake

• Checking vital signs such as blood pressure and heart rate

• Answering patient calls

• Documenting information

• Cleaning rooms and bed linens

• Stocking supplies

• Assisting with some medical procedures

• Safety procedures

• Transporting patient

• Taking care of wounds

• Running errands, picking up rx’s,

shopping for patient, and taking patient

to doctor appointments.

Georgia Health Partners Savannah, GA

Phlebotomy

07/2020- 3/2021

• Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.

• Collect blood samples using vein puncture for diagnostics

• Prepare puncture site to prevent infection.

• Disinfect equipment to ensure safe usage.

• Explain blood collection procedures to comfort young patients.

• Label specimens thoroughly, minimizing inaccuracies.

McDonald’s Statesboro, Ga

Customer Service Crew Member

6/2017- 11/2019

• Collect payments whether in cash or credit

• Issue receipts, refunds, change

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy dining room area

• Handle merchandise returns and exchanges

• Work experience as a Retail Cashier or in a similar role in sales

• Basic PC knowledge

• Familiarity with electronic equipment, like cash registers

• Good math skills

• Strong communication and time management skills

• Customer satisfaction-oriented

Burger King Vidalia & Metter Ga.

Crew Member(Drive thru) and Cashier

03/2012- 4/2017

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchanges

• Work experience as a Retail Cashier or in a similar role in sales

• Basic PC knowledge

• Familiarity with electronic equipment, like cash register and POS

• Good math skills

• Strong communication and time management skills

• Customer satisfaction-oriented

Sadler Clinic The Woodlands, TX

Medical Assistant

06/2006- 12/2008

• Scheduled appointments for patients via phone and in person.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Measured vital signs and took medical histories to prepare patients for examination.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

• Cleaned and maintained medical equipment following procedures and standards.

• Documented notes during patient visits.

• Educated patients about medications, procedures and physician's instructions.

• Contacted pharmacies to submit and refill patients' prescriptions.

• Assessed, documented and monitored vital signs for patients within outpatient setting.

• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

• Conducted insurance verification and pre-certification and pre-authorization functions.

• Incorporated outside records into charts and EHR.

• Collaborated with local pharmacies to resolve and clarify issues with patient medication.

• Labeled and completed lab requisitions using ICD and CPT coding.

• Performed preliminary physical tests to accurately record results in patient history summary.

• Promoted high customer satisfactions for on by resolving problems with knowledgeable and friendly service.

Medical Assistant Conroe, TX

Lone Star Family Health Center

05/2003 - 04/2006

• Cultivated and deepened relationships between facility, residents, family members and community groups.

• Collaborated with community groups, government entities and general public to advance goals and operational effectiveness.

• Monitored and documented status updates on health and wellbeing of each child under care or assessment.

• Measured client's progress against treatment plan goals to identify and implement needed changes.

• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

• Consulted with staff on resolution of complex service issues.

• Handled administrative procedures to meet objectives set by boards of directors or senior management.

• Provided hands-on and proactive leadership to community services staff.

• Spoke to community groups to explain and interpret purposes, programs and policies.

• Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.

• Developed innovative programs and activities based on analysis of community needs and interests.

• Performed injections on babies, infants, adolescents, and young adults to seniors.

• Performed strep and flu test along with the results after administered results.

• Gave advice on Sexually transmitted Diseases per Hippa Laws.

• Determined organizational policies regarding program eligibility, requirements and benefits.

• Placed results of shot records with the state as regulations of requirements in EHR.

Dr John Moody Lyons, GA

Medical Assistant

01/2001 - 03/2003

• Scheduled appointments for patients via phone and in person.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Measured vital signs and took medical histories to prepare patients for examination.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

• Organized charts, documents and supplies to maintain team productivity.

• Cleaned and maintained medical equipment following procedures and standards.

• Documented notes during patient visits.

• Responded to patient callbacks and phone-in prescription refill requests.

• Secured patient information and maintained patient confidence by completing and safeguarding medical records.

• Contacted pharmacies to submit and refill patients' prescriptions.

• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

• Conducted insurance verification and pre-certification and pre-authorization functions.

• Labeled and completed lab requisitions using ICD and CPT coding.

• Collaborated with local pharmacies to resolve and clarify issues with patient medication.

• Followed principles of asepsis and infection control to meet patient safety guidelines.

• Performed preliminary physical tests to accurately record results in patient history summary.

• Administered rapid tests and strep to help clinical staff assess conditions.

Dr David Blake Lithia Springs, GA

Medical Assistant Extern

10/1999 - 01/2001

• Escorted patients to examination rooms and documented medical histories.

• Completed and submitted clinical documentation in accordance with agency guidelines.

• Monitored patient stability by checking vital signs and weight.

• Escorted patients to examination rooms and prepared for physician exams.

• Charted all patient services in records with high accuracy.

• Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.

• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.

• Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

• Performed routine dip stick, vision and hearing tests.

• Answered phones, scheduled appointments, greeted patients and ordered supplies.

• Conducted patient interviews to gather health history, vital signs and information about current medical issues.

• Prepared treatment rooms for patient examinations.

• Verified appointment times with patients, preparing charts, pre-admission and consent forms.

• Explained treatment procedures and physicians' instructions.

• Handled general office duties to support administrative staff during peak hours.

• Cleaned and sterilized instruments and disposed of contaminated supplies.

• Positioned patients properly during examination or treatment for comfort and safety.

• Collected, labeled and stored laboratory specimens properly prior to testing.

• Assisted back office patient processes to reduce office wait times.

• Administered medications under physician's supervision.

• Communicated with pharmacies for prescription refills on behalf of supervising physician.

Education

High School Diploma 1993

Diploma of Medical Assistant 1999

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