Kerry Hall – ad45yk@r.postjobfree.com

720-***-**** - Loveland, CO

My Professional Summary:

Organized

Self-Starter

Multitasker

Hard Working

Full Cycle A/P w/ 3-Way Matching

Full Cycle A/R Customer set up-Collections

Fast Paced

Credits/Collections

POS Systems

10-Key

Detail Oriented

Ready & Able to meet strict deadlines

Fast Learner

Trouble Shooting

V-Look Ups

Co-Worker & Customer Relations

Cash Application Pivot Tables

Efficient w/: Microsoft Excel, Outlook, Word, SAP, SAP Hana, Salesforce, CGOM, PowerPoint, Sage Software (MAS), Financial Edge, AS400, Ratex, NetSuite, Teams, Zoom, Dropbox,

Proficient w/: QuickBooks, QuickBooks Online, Oracle, Google, Claims Wizard, And Much More!

My Employment History:

BillGo - Fort Collins, CO

8/2023 – Present

Operations Specialist II

As an Operations Specialist II, I am in charge of trying to troubleshoot the payments being sent to a check. Our goal is to successfully route these payments to be paid by credit card by matching 3 points of reference. Myself, and a team of 5, work an extremely very high volume of these issues daily. I work a later shift in the day at this position, so anything in the morning is free for me.

Circle Graphics - Longmont, CO

4/2021 – 5/2023

Lead Cash Application Specialist

I handled extremely high volume accounts, creating, uploading, & confirming ALL payments in SAP. Trouble shooting payments, ensuring payments code to the correct accounts. Communicate with customers and co-work’s(sales team, customer service team, management team, production team, & shipping team) on high volume to trouble shoot issues w/ payments, orders, or customer account issues. Process ALL Credit Card Payments Per sales team, customer request, or net terms. Reconcile All customer accounts. Take high volume of customer calls daily. Monthly, weekly, & daily deadlines that MUST be met. Research & process ALL Refunds/Credits, getting manager approval, noting in SAP & CGOM, communicating w/ customer, & getting customer CC refund or Check refund. Research and process ALL Chargeback Requests. Take in ALL payments of all forms for entire organization ranging from: ACH Payments, Wire Payments, CC Payments, PayPal Payments, Amazon Payments, ALL Web CC Payments, Check Lockbox’s (3 different Lockbox’s) & process physical checks, coding payments in SAP, creating deposit slips & taking to bank (2 different accounts). Download ALL web based payments on individual portals, downloading daily transaction, organizing excel spreadsheets, confirming or uploading transactions into SAP, creating audit documentation for day/month/year. Perform ALL end of month & end of year duties to ensure timely close that must be met.

Residence At Oakridge - Fort Collins, CO

5/2019 – 12/2020

Business Manager/Admissions Manager

Handle 65+ residents Medicaid accounts working closely with their Case Workers to ensure continuance and proper payment. Deal with a multi-line phone system and resolving issues or taking messages. Keep up to date records for 40+ employees and 65+ residence for state and audit purposes. Keeping paperwork up to date daily, weekly, & monthly for billing, invoicing, statements, state, & Medicaid purposes. Handle residence’s daily issues and keep the peace with everyone. Manage all the admissions of residence into the building, & keep all maintenance issues up to date. Give rides & shop for all residence during COVID era. Listen & resolve all employee issues. Organize employee & resident birthday parties, anniversaries, holidays, etc. Keep personal money files for residence. Helped in kitchen when short staffed or if needed. Received and processed mail daily.

Foam Fabricators, Inc, Phoenix, AZ

11/2016 - 5/2019

Lead Cash Application Coordinator, Lead A/P Coordinator, & Lead A/R Coordinator

Ran the entire A/P and A/R departments for this corporation. I had 13 plants I coordinated with their office managers and completed all A/P and A/R functions for each location. Check and enter an extreme high volume of A/P vouchers, received via mail daily. Enter & apply all customer payments. Reconcile all customer accounts from adjustments, CM/DM’s to manual refund checks. Enter an extremely high volume of A/R invoices daily received via mail, that I had 1 employee under me helping after I took over all of A/P. Ran the A/P check run 3 times a month, also dealing with any manual checks or issues with payments daily. Had extreme deadlines that must be met daily, weekly, & monthly. Carried out all month end & year end duties for A/P & A/R departments. Kept paper files immaculate as we did not have a data base of the original paperwork, just the copy “we” entered into system, and had to have the original hard copy for auditing purposes. Helped with all audit issues and needs. Helped with Payrole when needed for time off & Vacations, entered into ADP.

Missouri University “Mizzou” - Columbia, MO

9/2012 – 9/2016

Lead A/P Pro-Card Specialist, A/P Clerk, A/P Credits, & A/R Clerk

Ran the purchasing card (Pro-Card) program for the SAS Department. Received & Organized ALL receipts from employee for their pro-card purchases each month. Coded ALL purchases and entered each transaction into 2 different systems (Ratex & JP Morgan Platform), as well as scanning in a copy into Word for auditing purposes. Accounts Payable with 3-way matching for all Apparel, jewelry, makeup, & gift shop items for ALL Mizzou bookstore locations. Keep contact with warehouse, buyer, & vendors for any and all discrepancies. Research all A/P Credits and contact vendor via e-mail or phone. Processed daily, weekly, and monthly paperwork with strict deadlines that could not waver. Accounts Receivable data entry for daily transactions of all bookstores and cashiers. Process refunds to customers for duplicate transactions and per manager request. Participate in yearly inventory for each bookstore location.

Advantage Screenprint - Denver, CO

10/2010 – 6/2012

Office Manager, Embroider, & Screen Printer

Office Manager:

Answered multi-line phone & assigned calls. Received & disbursed mail daily. Some AP duties, I had about 5 large accounts to keep track of (3-way matching) and ensure timely payment. AR duties such as creating customer invoice(s) from manager info from company worksheet, or direct customer info, creating a company worksheet. Answered customer inquiries & issues in person and over phone. Processed daily paperwork in QuickBooks. Processed bi-weekly payroll w/ ADP. Input apparel orders in QuickBooks & Order from Different apparel company sites depending on current customer orders, also kept office supplies & shop supplies stocked. Contacted customer to let know when order(s) are ready if for pick-up. Helped shipping department & customers receive their finished order. Created monthly statements if needed. Contacted customers to collect payment, as well as received customer payments via mail. Create deposits when needed & log into QuickBooks.

Embroidery:

Monitor & Maintain 2, 6-head embroidery machines, ensuring FAST & efficient flow through out day. Keep “Hooper” going from keeping their supply steadily available, to keeping correct threads & programs uploaded on equipment. Put on and take off all hoops from machine. Ensure ALL pieces in order have pristine embroidery, which could entail steaming apparel/embroidery to fluff, snip threads on front and back to correct any errors, cut backing off embroidery from apparel. Keep ALL orders organized, pack orders into box(s), notate company worksheet(s), create label for customer & shipper, poly bag & shrink wrap accordingly if customer ordered, & turn in ALL paperwork at end of day to proper area(s).

Screen printing: (night shift & when short handed)

Helped load apparel onto 10-head automatic press. Catch ALL apparel from 10-head press as well as 4 different manual screen printers. Keep ALL orders coming down line organized, pack orders into box(s), notate company worksheet(s), create label for customer & shipper, & turn in ALL paperwork at end of day to proper area(s). Ran night shift when shop super busy, at min 7 months a year.

Mile High Coffee - Denver, CO

6/2009 - 2/2011 (2nd Job from 10/2010 until Shop Closed 2/2011)

Night Closer & Barista

Closed store & cash registers daily. Assisted customers and filled orders. Cleaned and stocked shop daily. Daily Paperwork using Excel to create audit trail of sales. Balance & create daily deposit, confirming amounts from register printouts. Customer Service at 110%

Whole Foods Market - Denver, CO

5/2005 – 6/2009

Lead Cash-Up Coordinator

Created store deposit 5 days a week for 2 stores. Balanced safe, cashier tills, coustomer service manager till bags, daily & monthly for inventory as well as logged into excel spreadsheets. I would create for audit purposes. Supervised 1 employee. Disbursed & received after employee’s shift - all tills for cashiers & all till bags for customer service managers. Maintained store transaction files and Credit Card Receipts.

Troubleshoot customer service inquiries.

Education:

RainStar University, Scottsdale, AZ.

500-Hour Massage Therapy Degree

2000 - 2001

Phoenix College, Phoenix, AZ.

General Studies, 2 years

1999 - 2000

Central High School, Phoenix, AZ.

Graduated - Diploma

1994 - 1998

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