Rosalinda Moreno

Harlingen, TX *****

ad45xv@r.postjobfree.com

+1-956-***-****

Authorized to work in the US for any employer

Work Experience

Care Provider

BEE FIRST PRIMARY HOME CARE - Robstown, TX

July 2023 to December 2023

• Assisting patient with personal care and feeding

• Preparing meals and cleaning

• Assisting with vital signs

• Assisting with medication

CNA - Certified Nursing Assistant

Windsor Atrium Nursing Home - Harlingen, TX

September 2019 to February 2020

• Caring for 18 patients.

• Turning, assisting to bathroom. All aspects of personal care and feeding.

• Vital signs

• Reporting changes in patient overall health

Customer Service Representative

Advanced Call Center Technologies, LLC - Harlingen, TX February 2017 to July 2019

• Inbound call center for Bank of America fraud services.

• Assisted customers with filing fraud report.

• Closing lost or stolen card and issuing new card.

• Assisting with credit limits

• Actively listening to customer concerns on questionable charges

• Assisting with changes customers request to make on account Racker

Texas Thrift Store - Harlingen, TX

January 2017 to July 2017

Worked throughout store hanging clothing according to size and style Customer Service Representative

Advanced Call Center Technologies - Harlingen, TX

June 2015 to November 2016

• Inbound Call Center Environment

• Assisting customers with Insurance Payments

• Assistance with changes made to the account and services provided

• Actively listening to customer concerns and inquiries Education

Certificate in Medical Records Clerk Transcription Texas State Technical College - Harlingen, TX

June 2015 to July 2016

Vocational school in Medical Assisting

STVT - Brownsville, TX

June 2013 to July 2014

High school diploma

Los Fresnos High School - Los Fresnos, TX

September 1982 to June 1986

Skills

• Home Care

• Vital Signs

• Caregiving

• Patient Care

• Customer service (10+ years)

• Medical terminology (8 years)

• Medical records (8 years)

• Typing (7 years)

• Cash handling (6 years)

• Food service (9 years) Languages

• Computer skills

• Microsoft Excel

• Microsoft Office

• Home health

• Communication skills

• Medical records

• Clerical experience

• Medical terminology

• Phone etiquette

• Organizational skills

• Microsoft Word

• Data entry

• Sales

• Negotiation

• Customer service

• Typing

• Hospitality

• Restaurant experience

• Guest services

• Cash handling

• Human resources

• Cooking

• Cash register

• Supervising experience

• Call center management

• Windows

• Analysis skills

• Public relations

• Guest relations

• Spanish

• Hotel experience

• POS

• Aloha POS

• Time management

• Pricing

• Retail sales

Languages

• Spanish - Fluent

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