Customer Service Data Entry

Chauntina Allen

Plantation, FL ***** • 954-***-**** • ************@*****.***

Medical Billing and Coding

Medical Terminology Billing and Collection

Patient Documentation and Communication Third-Party Communication MS Office

Keiser University student with over twenty years of experience providing excellent customer service. Offering competency within a full range of administrative and customer service procedures. Adept at delivering customer satisfaction through the proper channeling of expectations. Well organized with proven work accomplishments that demonstrate self-motivation, high follow-through skills, initiative, and the desire to achieve career goals.

Value-Added Areas of Competency

Medical Office Management

Administrative Support

Database/Data Entry

Patient Documentation

Record Keeping

Insurance Billing & Coding

Multi-task/Detail Oriented

Scheduling

Workflow Management

Accounts Administration

Problem Resolution

Customer Relationship Management

EDUCATION

Associate of Science in Medical Administrative Billing and Coding

Keiser University, Fort Lauderdale, FL • Projected 11/2024

PROFESSIONAL EXPERIENCE

Centene/Acaria Health, Remote May 2023- Present

Insurance Verification Coordinator

Enhance claim processing efficiency by verifying insurance coverage and benefits for patients.

Expedite claim approvals with thorough pre-authorization submissions and diligent follow-up.

Reduce discrepancies in billing by consistently obtaining accurate patient information and documentation.

Responsible for ensuring insurance companies are contracted to complete all the verification processes through phone calls and/or web-based sites. Prioritizes workload to ensure deadlines are met are met.

Demonstrated strong ethical standards in all aspects of practice, while upholding integrity

Maintain compliance with HIPAA regulations while handling sensitive patient information during the verification process.

The Hartford September 2021- April 2023

Customer Service Specialist

Provided high-quality, low-effort experience for policyholders by providing digital-first solutions and handling policy service requests.

Followed daily scheduled activities, remaining available to service customers through desktop workspace tools.

Responded to incoming calls, assisting customers with complex insurance needs.

Managed over 50 customer calls each day while maintaining a courteous and professional demeanor.

Centene Management Corp January 2014 – March 2021

Program Coordinator I (LTC)

Initiated authorization requests for output or input services.

Researched claims inquiry specific to department and responsibility.

Performed task necessary to promote member compliance.

American Anesthesiology June 2013 – November 2013

Medical Customer Service Representative (Temp)

Accepted payments from patients over the phone and by mail.

Processed mail correspondence such as bankruptcies and attorney requests while following HIPAA guidelines.

Verified patients’ eligibility and submitted claims to appropriate insurance companies.

Chrysalis Center November 2010 – May 2013

Billing/Collection Specialist

Prepared 250+ claims daily and submitted private and commercial carriers such as Aetna, Ameri Group, and Medicaid.

Performed data entry, answered phone calls, and processed 350 benefits from various insurance carriers.

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