Customer Service Team Member
Resume:
Erika Cowart
*.******@*****.***
PROFESSIONAL SUMMARY
History of being an effective team member/leader with full understanding of the underwriting process and team need. Well-versed in using Excel to create and update tracking spreadsheets. Enjoy providing excellent customer service.
SKILLS
Excellent Customer Service
Powerful negotiator
Strong typing
Team liaison
Great multi-tasking
Product testing
Assembly
Microsoft Office
WORK HISTORY
Argen (Production Associate)12/2021-12/2023
Produce standard and custom dental devices
Operating 3D printer, laser marker or equipment as needed
Checking devices per drawings
Identify deposition of defective items
Complete all documentation ending every shift
Maintain safe clean work area
Kaiser Permanente (Desk Clerk)01/2021-11/2021
Customer Service
Setting appointments
Taking messages
Greeter
Collect deposits and disbursed valuables
Complete proper admission forms and prepares patient armbands
Data Entry
Assembly Line worker, Cal Spirit’s Beverage Co. (Sedona Staffing)10/2020-12/2020
•Lifting over 10lbs
•operate machines for start up
•stack
•shrink wrap, palletize, and assemble
•sanitize
Ticket Operation, Ace Parking 07/2018- 01/2019
• Checking tickets
• Customer Service
• Assisting with parking
• Gate guarding
• Maintaining a clean station
• Greeter
Agent/Supervisor, Teleperformance 03/2010-06/2018
• Processing payments
• Customer Service Call Center
• Supervising and mentoring new hires
• Conducting interviews
• Responsible for team building
• Keeping data sheets and taking inventory
• Recruiter at the company job fairs
• Assisting various business groups with document organization and dissemination during acquisitions
Packer/Data Analyst, American Textile & Supply Inc. 09/2016-12/2017
• Picked products for specific routes and estimated weight, height, and center of balance to calculate precise
placements.
• Divided cargo received by account Number and intended location.
• Drafted budgets and monitored warehouse costs & reduced expenses when possible.
• Led warehouse improvement initiatives to advance operational efficiencies.
• Picked products for specific routes according to pick sheets.
Processing, Keystone Logic 04/2015-12/2016
• Packing & lifting over 50lbs
• Cleaning and prepping out-going
• Analyzed departmental documents for appropriate distribution and filing.
• Verified data integrity and accuracy
• Responsible for correct labels
Caption Assistant, Hamilton Relay 09/2013 to 02/2015
• Translate for the hearing impaired
• Managing small groups of 15
• Hiring and conducting interviews
• Lifting and storing inventory filling maintain a clean environment
• Researched all required materials needed for any Captel (caption Telephone) improvements
EDUCATION
WORTH COUNTY HIGH SCHOOL - Georgia
References:
Christopher Jonses-619-***-****
Joshua Lewis-619-***-****
Andria Moore-229-***-****
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